My only complaint is with Jamie Jones. The closer that came to the house said the right to cancel docs were not included in what was sent. He called and we were told they were docusigned. She sends a email 2 days later saying “we” failed to signed them, then she sent us some one else’s docs and told us we would not get our funding when we expected.Had it not been for Matt Torres, things would have been completely screwed up.
I appreciate VU for their willingness to help veterans navigate home purchases, this was a positive experience. From this veteran,
Thank you
Mike
Awesome team full of knowledge and advice, made this process very easy for a first time home buyer. Recommend to anyone.
Veterans United is an exceptional company to work with during the loan process. They keep you informed and keep the process seamless. From applying for the loan through closing, it was a pleasure working with my loan team.
I am very thankful to all who help make this happen. We could not have done this without all of you.
Semper Fidelis.
The whole team concept was superb. Multiple professionals seeking to make a difficult circumstance go smooth. Very well done!
Keep this team together
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I couldn’t have found a better team. Everyone was outstanding. I’d be remiss if I did not mention how amazing the concierge, DeeDee, was. She provided so much along the way; conducting check-ins as well as coordinating utility company phone numbers for providers servicing my particular area, connected me to home owner insurance representatives, as well as many other tasks that took away worry and time from me.
The entire process was seamless. The underwriting really leaves no stone unturned, but makes it all worth it. The entire team, from Danielle, Katie, and Robby, to the insurance quote from Matt, made it a really incredible experience.
I would highly reccomend Veterans United. With the deteriation of Customer Service accross America the Gang at Veterans United was an absolute joy to work with.
There are sometimes misconceptions about a VA loan and that it can be a difficult loan to close, this was our second transaction with VU and it was seamless! I don’t know why someone would use any other company for a VA loan! Veterans United is the best!
