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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

427,778

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
3
2
1

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Showing all 427,778 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend
headshot image of Hannah Rohrbough

Loan Officer: Hannah Rohrbough

NMLS# 1884776

4.5 out of 5 Stars
Would Recommend
headshot image of Samuel Short

Loan Officer: Samuel Short

NMLS# 1828252

5 out of 5 Stars
Would Recommend

Nothing else to add

headshot image of Evan Oswald

Loan Officer: Evan Oswald

NMLS# 1450502

5 out of 5 Stars
Would Recommend
headshot image of Jayden Ludwig

Loan Officer: Jayden Ludwig

NMLS# 2486863

5 out of 5 Stars
Would Recommend

It was a long process but worth it in the end.

headshot image of Rachel Bruce

Loan Officer: Rachel Bruce

NMLS# 951471

5 out of 5 Stars
Would Recommend
Photo submission from Jonathon B.

Overall, a 10! The only thing I would suggest is to make sure that the final closing documents are finalized before the moment of closing! That was extremely annoying! Show up expecting to pay one thing and all of the sudden; nope you must pay this! Also, please fix the issue about having to constantly having to get the DocuSign reset. Every time my Loan team would send me something it would say that my session had timed out and to reverify. Well there is no place or link to do that!

headshot image of Jason Brown

Loan Officer: Jason Brown

NMLS# 1061432

5 out of 5 Stars
Would Recommend
headshot image of Lance Hopper

Loan Officer: Lance Hopper

NMLS# 1469035

5 out of 5 Stars
Would Recommend
headshot image of John Mitchell

Loan Officer: John Mitchell

NMLS# 1116244

5 out of 5 Stars
Would Recommend

Pretty much all I had to do was sit back and let it happen.

headshot image of Blake Crutchfield

Loan Officer: Blake Crutchfield

NMLS# 1464153

5 out of 5 Stars
Would Recommend

Lindsey and her team made everything very easy and when we hit bumps in the road she was always there to help & guide us with what was next.

headshot image of Lindsey James

Loan Officer: Lindsey James

NMLS# 1374324

5 out of 5 Stars
Would Recommend
headshot image of Ross Pierson

Loan Officer: Ross Pierson

NMLS# 120837

5 out of 5 Stars
Would Recommend

Thank you so much Veteran’s United….for making my homebuying dreams come true…

headshot image of Kris Ball

Loan Officer: Kris Ball

NMLS# 1373481

5 out of 5 Stars
Would Recommend

The entire team was fantastic and their diligence and persistence saved me from making a big mistake in choosing my lender

headshot image of Asli Wissmann

Loan Officer: Asli Wissmann

NMLS# 1525083

5 out of 5 Stars
Would Recommend
headshot image of Derek Kriegshauser

Loan Officer: Derek Kriegshauser

NMLS# 954436

5 out of 5 Stars
Would Recommend

Process was very transparent and the process smooth from start to finish. I love that you can upload everything and the things to do list keeps you on track. Outstanding customer service by the entire team! Any of my family or friends looking to buy a house I will definitely refer them.

headshot image of Kendall Haun

Loan Officer: Kendall Haun

NMLS# 1708656

5 out of 5 Stars
Would Recommend
Photo submission from Kevin C.

Our loan officer, Matt Istwan, was awesome. He went over & beyond all expectations we had. Matt was always professional, courteous, and knowledgeable during the entire process. I can't thank Matt enough for his help with financing our home, he made such a difference during a very stressful home search.

headshot image of Matt Istwan

Loan Officer: Matt Istwan

NMLS# 1565050

5 out of 5 Stars
Would Recommend
headshot image of Jason Lacey

Loan Officer: Jason Lacey

NMLS# 1604515

5 out of 5 Stars
Would Recommend
headshot image of Josie Weishaar

Loan Officer: Josie Weishaar

NMLS# 2030448

5 out of 5 Stars
Would Recommend
headshot image of Nicholas Staudenmyer

Loan Officer: Nicholas Staudenmyer

NMLS# 844107

5 out of 5 Stars
Would Recommend
headshot image of Jordan Powell

Loan Officer: Jordan Powell

NMLS# 2529041

5 out of 5 Stars
Would Recommend

My whole team was amazing and made this happen. They were informative, accessible, and answered any questions. They worked so hard to help me purchase my home by closing date and I could not be more grateful. Dennis, Brandon, Jared, and everyone else involved made a dream a reality and I will always be grateful for them!

headshot image of Brandon Worthington

Loan Officer: Brandon Worthington

NMLS# 1563972

5 out of 5 Stars
Would Recommend

This was a divorce move that I have prepared for more than a year. When I knew it was time to buy, I informed the entire team of the details regarding my situation. I also informed all parties involved that no one person is prepared to match my effort and level of proactive more than I. The second I put an offer I, I needed all hands on deck prepared to bring that smoke. Every single member of this team exceeded my expectations, and reminded me that starting over from domestic abuse is scary, but it can be done. Thank you all. Semper Paratus Ad Omnia.

headshot image of Matthew Istwan

Loan Officer: Matthew Istwan

NMLS# 1565050

1 out of 5 Stars

While I ultimately secured my home loan through VU, my experience was not without its challenges. The document signing and review process was satisfactory. However, I found the overall level of customer service lacking.Throughout the process, I often felt pressured to justify my financial situation, even after providing extensive documentation. The repeated requests for additional paperwork became unnecessarily burdensome and prolonged the process.While I appreciate VU's thoroughness, the experience left me feeling more like I was under scrutiny than a valued client. I believe there's room for improvement in terms of communication and client support to make the homebuying journey smoother for future borrowers.

Response from Veterans United

Hey Steven,

I really appreciate your honest feedback. Buying a home is a big deal, and the last thing we want is for our borrowers to feel pressured or like they’re under a microscope. I hear you—repeated requests for documentation can be frustrating, and I’m sorry if that made the process feel more burdensome than it should have.

That said, I’m glad we were able to get you to the finish line, and I truly appreciate you sticking with us through the challenges. Your insights are valuable, and I’ll be sure to share them with our team as we work to improve communication and support for future homebuyers. If there’s anything you need down the road, don’t hesitate to reach out. You can always contact me at 1-800-212-5200 or ClientAdvocate@vu.com.

4 out of 5 Stars
Would Recommend
headshot image of Molly Richardson

Loan Officer: Molly Richardson

NMLS# 1694808

5 out of 5 Stars
Would Recommend
headshot image of Courtney Jones

Loan Officer: Courtney Jones

NMLS# 1483086

5 out of 5 Stars
Would Recommend
Photo submission from Kevin H.

Our VU team was awesome- beyond the outstanding rating of 10. Rob Dycus and Erin Craig were both quick to respond to our questions and kept us informed regarding the loan process and on what was needed during each step along the way. Rob especially exceeded our expectations. He was extremely knowledgeable and easy to work with.

headshot image of Rob Dycus

Loan Officer: Rob Dycus

NMLS# 1128622

5 out of 5 Stars
Would Recommend
headshot image of Amy Carder

Loan Officer: Amy Carder

NMLS# 1925297

5 out of 5 Stars
Would Recommend

Jake was beyond outstanding and words cannot describe how amazing him and his team were. Jake was super friendly , professional and knowledgeable. From start to finish he helped guide us and we always felt we were in great hands at all times. Brooke was also super amazing and we greatly value her expertise. She also took very good care of us from start till finish.Will be recommending Jake and his team to other veterans.Thank you so much Jake, Brooke and the rest of the VU team :):):)

headshot image of Jake Hanson

Loan Officer: Jake Hanson

NMLS# 1068724

5 out of 5 Stars
Would Recommend
headshot image of Martin Schneider

Loan Officer: Martin Schneider

NMLS# 1991033

4.5 out of 5 Stars
Would Recommend
headshot image of Brie Lasley

Loan Officer: Brie Lasley

NMLS# 1182864

More Reviews

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