Overall, a 10! The only thing I would suggest is to make sure that the final closing documents are finalized before the moment of closing! That was extremely annoying! Show up expecting to pay one thing and all of the sudden; nope you must pay this! Also, please fix the issue about having to constantly having to get the DocuSign reset. Every time my Loan team would send me something it would say that my session had timed out and to reverify. Well there is no place or link to do that!
My team worked with me each step of the way. I was always reassured and supported throughout the process. Everyone made sure that my questions reached the correct team members. Every detail of the loan was explained thoroughly and honestly.
My loan team was great throughout the entire process.
Our loan officer, Matt Istwan, was awesome. He went over & beyond all expectations we had. Matt was always professional, courteous, and knowledgeable during the entire process. I can't thank Matt enough for his help with financing our home, he made such a difference during a very stressful home search.
We decided to purchase our home through VU after doing some research and learning that VU was rated #2 for serving VA loans. After my experience working with VU, I am confused as to why they are not rated #1.
My team was ABSOLUTELY AMAZING! They were all very helpful, responsive, pleasant, and professional throughout our home buying process. I could not have asked for a better Team!
Jeff, Adriana, Justine, and Mirza were phenomenal.
Great communication and extremely helpful for first time byers!
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You guys were absolutely amazing I can't thank you all enough for our home!
Our VU team was awesome- beyond the outstanding rating of 10. Rob Dycus and Erin Craig were both quick to respond to our questions and kept us informed regarding the loan process and on what was needed during each step along the way. Rob especially exceeded our expectations. He was extremely knowledgeable and easy to work with.
The process was smooth
Veterans United exceeded every expectation I had throughout the home-buying process. As a disabled veteran, I needed a team that understood the ins and outs of VA loans and could guide me through it with clarity, respect, and precision—and that’s exactly what I got.From the very first phone call to closing day, every step felt organized and handled with care. The communication was fast and consistent, the portal was easy to use, and I always felt like I had a team of professionals backing me up. They didn’t just help me buy a house—they made sure I understood the process, felt supported, and stayed informed the entire time.What really stood out was how human they were. There was no corporate coldness or pushiness—just real people working hard to help a veteran secure a home. That means something.I’ll be writing individual reviews for each team member because they all deserve recognition. But as a whole, I can confidently say Veterans United is the gold standard for veteran home loans. If you’re a vet looking for a home, start here. You won’t regret it.
Corey and his entire team made the whole experience very nice and enjoyable. They were all very knowledgeable and always very prompt and kept us up to date every step of the way.
