Outstanding service! Thank you 👍
Honestly, I was a little skeptical at first when they contacted me, but Veterans United has been professional at all times and has made it easy for me to buy a home. They have been there for me the entire time to answer my questions and ensure I got a good deal.
Way to many hands in the pot. Never know who youre talking to. I had 0 communication about an issues with my first Appraiser. 2nd appraisals finally happened. Which ultimately did not allow me to close early. Someone from here told the Appraiser they didnt need the report until the 12th and I was hoping to close early. Ended up closing the 11th. I asked a few questions about issues an never got a response back. My realitor was left out of the loop a lot. People pay ALOT of money on fees and this was very excessive. Needless to say next time I will just be dealing with a local lender.
Response from Veterans United
Hey Cameron,
I’m really sorry this process felt so disorganized and frustrating. Buying a home is stressful enough without feeling like communication is scattered or unclear, and I can understand why being passed between multiple people, dealing with appraisal delays, and not getting timely answers left you disappointed.
I’m especially sorry to hear you and your realtor felt out of the loop throughout the process. Clear communication and setting proper expectations are incredibly important, especially when timelines around appraisals and closing dates can directly impact planning and stress levels. It’s understandable that not being able to close early added to that frustration.
I’d appreciate the chance to learn more about your experience and review what happened so your feedback can be shared with the appropriate teams. If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and if you contact us outside those hours, we’ll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
very helpful through the whole process.
Some of the communications were slow when it came closer to closing time. Other than that everything went smooth. I'm still waiting to find out how to pay my mortgage and if the HOA dues are paid out of the impound.
Highly impressed throughout my entire loan process. The most competitive interest rate that I could find, and probably the best service I could ask for. The team that worked on my loan handled everything in a timely manner, and ensured all issues that arose were handled efficiently and promptly.
Joel and team so supportive and helpful throughout the process. It's our 2nd time working with them!
Helpful, responsive, and kind. From Jason, to Trenton, to Gracie…each person was exceptional. Thank you for assisting us!
Ready to see for yourself?
Experience first-hand why 379,534 homeowners give us a perfect score!
Good people who made the VA loan process very low stress. Thank you for doing most of the hard work to get me to an exciting and joyful new home. God bless you and your team!
Fantastic company to enjoy the process of buying a home with. Sam Yoo and Ryan Bogart are very personable and understand the stress of buying and its process. Day or night, early or late, they were there to answer even the stupidest questions. Very, very happy with Sam and Ryan, and after several attempts (over 14 months) to buy a home with failure, they stuck with me. Finally.....success. Thank you
I can’t say enough about Chad and Catlin. Two of the most compassionate, supportive, educational and caring people I have ever met. They exemplified communication, respect and diligence. Their knowledge and follow through can’t be measured. I felt heard, supported and like my needs mattered. It is hard enough to have to move all the time and decide to rent or buy. After 24 years in the military with multiple moves and mortgages, coming home means something different. Chad and Catlin cared enough to make it different. Thank you for everything. You are amazing human beings and so supportive of the Veteran community
