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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

435,195

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 435,195 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend

Moving and purchasing a new home when you live on a fixed income can be extremely stressful. Add on top of that being a disabled person and senior citizen and it can become a disaster waiting to happen. This is why I choose to work with Veterans United. They understand the difficulties many veterans like myself face and work diligently to be honest, upfront, and understanding throughout the process. The team I had kept me informed every step of the way through texts, emails, and phone calls. I never had to worry about not knowing what was next - and there were no hidden surprises - because my team of professionals made sure the purchase process was smooth all the way to closing. I would highly recommend Veterans United for any veterans looking to purchase a new home. For this Navy vet, it was smooth sailing!

headshot image of Michael Fible

Loan Officer: Michael Fible

NMLS# 2161436

5 out of 5 Stars
Would Recommend
headshot image of Jake Faerber

Loan Officer: Jake Faerber

NMLS# 838645

5 out of 5 Stars
Would Recommend
headshot image of Chris Hill

Loan Officer: Chris Hill

NMLS# 868934

5 out of 5 Stars
Would Recommend

I would recommend these professionals for their knowledgeable assistance and careful concern during my interactions with them. Great job They are excellent.

headshot image of Brandon Elkins

Loan Officer: Brandon Elkins

NMLS# 2029680

4 out of 5 Stars
Would Recommend
headshot image of Ryan Ashburn

Loan Officer : Ryan Ashburn

NMLS# 2536847

5 out of 5 Stars
Would Recommend
Photo submission from Jose T.

Kelly Foote and her team did an excellent job. Things were done quick and we were treated like family. Everything was explained clearly and they helped us feel at ease through this process.

headshot image of Kelly Foote

Loan Officer: Kelly Foote

NMLS# 295074

5 out of 5 Stars
Would Recommend
headshot image of Drew Alexander

Loan Officer: Drew Alexander

NMLS# 1407112

0.5 out of 5 Stars

Misinformed and didn’t keep me updated on chnages. As a company you guys suck I have an open complain with the better business bureau. Also called up the VA working with them on a complaint against your company as well. One of the worse experiences of my life and I’ve been to Iraq.

Response from Veterans United

Hi Daniel,

I’m really sorry to hear how this experience made you feel—especially given everything you’ve already been through in your life and service. To hear that working with us felt like one of the worst experiences you’ve ever had is heartbreaking, and I want you to know we’re taking your words seriously.

You mentioned open complaints with both the BBB and the VA, and while I know those processes are already in motion, I’d still really appreciate the opportunity to hear from you directly and look into what went wrong on our end. Being misinformed and left in the dark during a home loan process isn’t acceptable—and it certainly isn’t the kind of care we strive to provide to the Veterans we serve.

If you're willing to talk more about your experience, I hope you’ll reach out. I can be reached directly at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. Central Time, but you’re welcome to reach out anytime.

5 out of 5 Stars
Would Recommend
headshot image of Nathan Jackson

Loan Officer: Nathan Jackson

NMLS# 1223739

4.5 out of 5 Stars
Would Recommend
headshot image of Andrew Struttmann

Loan Officer: Andrew Struttmann

NMLS# 2371291

5 out of 5 Stars
Would Recommend
headshot image of Brant Batson

Loan Officer: Brant Batson

NMLS# 2069966

5 out of 5 Stars
Would Recommend
headshot image of Vanessa Meyers

Loan Officer: Vanessa Meyers

NMLS# 2452468

5 out of 5 Stars
Would Recommend
headshot image of Michael Fible

Loan Officer: Michael Fible

NMLS# 2161436

5 out of 5 Stars
Would Recommend
headshot image of Tony Boussad

Loan Officer: Tony Boussad

NMLS# 928919

5 out of 5 Stars
Would Recommend
headshot image of Hannah Rohrbough

Loan Officer: Hannah Rohrbough

NMLS# 1884776

5 out of 5 Stars
Would Recommend
Photo submission from Amy R.

Easiest process I have ever been a part of. With this being one of the biggest decision, I was nervous about the whole process. Everything went so smoothly, I was impressed with everyone that I worked with at VHL.

headshot image of Philip Hojnowski

Loan Officer: Philip Hojnowski

NMLS# 1254234

5 out of 5 Stars
Would Recommend
headshot image of Aaron Chisum

Loan Officer: Aaron Chisum

NMLS# 1520505

5 out of 5 Stars
Would Recommend
headshot image of Ashley Jarrett

Loan Officer: Ashley Jarrett

NMLS# 1878900

5 out of 5 Stars
Would Recommend
headshot image of Jake Hanson

Loan Officer: Jake Hanson

NMLS# 1068724

4.5 out of 5 Stars
Would Recommend
headshot image of Samuel Yoo

Loan Officer: Samuel Yoo

NMLS# 149705

5 out of 5 Stars
Would Recommend

Awesome people passionate about changing lives Bravo Veterans United !!!

headshot image of Timothy Wuest

Loan Officer: Timothy Wuest

NMLS# 1009949

5 out of 5 Stars
Would Recommend
headshot image of Charles McKee

Loan Officer: Charles McKee

NMLS# 2053706

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5 out of 5 Stars
Would Recommend

Extremely helpful and very easy to work with. It’s my second time buying a home and the process this time around with them was a lot smoother and much quicker. I’d highly recommend!

headshot image of Josh Jennett

Loan Officer: Josh Jennett

NMLS# 1933969

5 out of 5 Stars
Would Recommend

Again everyone was patient in explaining the processes. On hand when ever I had a question or concerns. I made an account in August 2024 I believe, and the team had me pre approved some time in February. By May 7, 2025 I officially closed on my first home. I am overjoyed and at deep lost for words, I can't possibly express the amount of gratitude and appreciation for their hard work. THANK YOU!

headshot image of Colin Park

Loan Officer: Colin Park

NMLS# 1045574

5 out of 5 Stars
Would Recommend

I've used Veterans United to purchase 3 homes!! Brian Poterbin and Kate Keating worked amazingly hard, dotted all i's and crossed all the t's!! They get my vote hands down!!!
Dawn Hacker
USAR Veteran; CPT MC

headshot image of Brian Poterbin

Loan Officer: Brian Poterbin

NMLS# 1100035

5 out of 5 Stars
Would Recommend
Photo submission from Joseph C.

My experience with Veterans United warrants a well written appreciation letter that is currently being drawn up. Thank you V.U.

headshot image of Kris Ball

Loan Officer: Kris Ball

NMLS# 1373481

5 out of 5 Stars
Would Recommend

There isn't enough room on this page to express how wonderful Veterans United, Jacob and his team were. We are not first time home buyers nor VA Loan buyers, and this experience by far has exceeded our expectations. Jacob, was always there communicating and answering any questions we might have had, even with the time difference living in Belgium. We worked together and was able to get pre-approved, find a home, and close in an extremely short period of time. There were absolutely no hiccups. We will definitely be calling on Jacob in the future. Ms. Dene' Lorenzen, Loan Coordinator, was just as amazing as Jacob. She called, spoke with us and made sure we completed all our do lists, kept us up to speed. We are so very pleased with Veterans United and so grateful this team takes pride in their jobs support our veterans. Thank you thank you thank you.

headshot image of Jacob Halls

Loan Officer: Jacob Halls

NMLS# 1951483

5 out of 5 Stars
Would Recommend

I was very pleased with such professional service I received during the home purchasing process. This was a much more better experience that I had received from other loan companies. Everyone made sure I was on track and didn't hit a bump and the i's were dotted and the t's were crossed during the entire process. Mark was truly great. He advised me where I stood, what I needed to fix and how to make better decisions on my finances to ensure I could quality for the home I desired; a total true professional.

headshot image of Mark Dischert

Loan Officer: Mark Dischert

NMLS# 375802

5 out of 5 Stars
Would Recommend
headshot image of Ryan Kawelaske

Loan Officer: Ryan Kawelaske

NMLS# 1698477

5 out of 5 Stars
Would Recommend

Veterans United Home Loans is a safe and trustworthy company. They have a way of making you feel like you are their only concern. Even when your are stressed they are always reassuring and calm. Randy and Rachel...I am so grateful for your patience and great care....Thank you!

headshot image of Randy Nivens

Loan Officer: Randy Nivens

NMLS# 2619117

More Reviews

See all 435,195 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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