The team at Veterans United is a group that gets the job done. They were there for me in all aspects with my journey obtaining my dream home. They do whatever is necessary to complete the process.
Veterans United makes all the other mortgage companies seem pedestrian by comparison. Incredibly responsive to all of our questions and guided us through the process with aplomb.
My Team with Veteran's United made the process as painless and easy as possible and I appreciated it very much
My experience with Veterans United warrants a well written appreciation letter that is currently being drawn up. Thank you V.U.
Everyone on my team was patient and helpful. Im not an easy one to deal with and they did so with grace and professionalismI cant thank you all enough for working through this. Even after the fog of the new buy faded, it is still our dream home! No regrets!
Ross and his team were amazing and closed a day early.
Everyone we worked with were very helpful and professional. I have already recommended to friends.
Please refer to my comments on item # 2, not much more to add!
Our loan officer worked hard to help us out, the underwriters and everyone involved with our home purchase were great as well!! Myself and my family greatly appreciate everyone's hard work getting us into our new home. Thank you all very much!!!
Great job VU!!!
They were all so helpful nice and amazing. Even when I had not to smart of questions.
Phenomenal work by the whole team! Accommodated to my night-shift schedule and made this the easiest part of the whole process, couldn't be happier!
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I will recommend Veterans United to everyone, especially Tyler and his team. I was not stressed during the entire process. The team was very professional and considerate and effectively communicated what they needed from us. We were in constant communication and always on the same page, which made this a great experience overall.
My experience with Veterans United was a very positive. Initially, my credit score was a few points shy to be preaqualified. However, the Veterans United Staff kept me from being discouraged and explained that there were reaources in place (Lighthouse Program) to assist in getting my credit score needed for pre qualification and preapproval. My credit specialist Scott was very knowledgeable and put together a strategic plan for me to stick to in order to get the desired results. I took about two months to get where I needed to be but we made it.
The first time you presented me with a "to-list" I thought it was great. After months of adding to that list I was not happy.
Response from Veterans United
Hey John,
Thanks for taking the time to share your feedback. It sounds like the experience started off on a strong note but didn’t hold up over time—and I’m really sorry to hear that. Managing the homebuying process can be overwhelming, and the to-do list is meant to be a helpful tool, not a source of frustration. I can imagine how discouraging it felt watching that list grow and feeling let down by it.
My team would really like the chance to dig into this and see where we may have missed the mark. If you're up for it, please reach out so we can talk through your experience and learn how we can do better going forward. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We're in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out anytime.
Everything was very smooth and very fast! They kept me updated every step of the way which made everything so much easier for me! Anytime I had a question, I was always able to reach someone immediately to get answers.
Veterans United is a great option for VA borrowers and traditional borrowers that desire a smooth process with outstanding service. I didn’t know buying a home would be this easy!
