This was the smoothest , least difficult home loan process I have ever experienced. The home loan team at veterans United were professional, clear in their explanation of the process and prompt in their responses to any questions I had.
Very easy to work with and returned phonecalls promptly when I had questions
My loan came with several different degrees of difficulty. Sam and Dustin had to put in a lot of work and redo a lot of things because of different circumstances. Truly grateful to these guys for getting everything done for me.
This was my first home, and I was very anxious. Steve and the gang at VU were well organized and knowledgeable; these attributes put my mind at ease and made the whole process more manageable. I felt like they had my back from beginning to end.
The closing was tough
Confused by dates given between realtor and VU.
Also we were both literally unavailable and had to make concessions … no alternatives were given.
Remote notary went well.
Very helpful and friendly.
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Great job in unison could’ve not asked for better service
The team was perfect, Chace and his team helped out so much. Being a first time home buyer they explained everything perfectly and detailed to better help understanding the process
Jake Hanson and Brooke Doolittle were absolutely amazing. On top of everything, I was informed right away about any changes, new docs, everything. This is our 1st house, too, so it was definitely an amazing experience.
Exceptional in every way through the process!
In the end I was so very grateful for the way they constantly asked for more things on the to do list. It seemed like every time I turned around they were adding something that I thought I had already sent. But in the end, their due diligence definitely paid off and I am very grateful for that so thank you very much.
Highly professional and prompt team. Justin’s team handled and explained everything that came up during our process.
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The whole process was super smooth and stress free. The whole team was very knowledgeable and Ty did a wonderful job of keeping us informed. Thanks again!Sincerely
Cory & Mandee
Made the home buying process very easy for a first time buyer. Alex and his team were awesome! Always there to answer any questions I had.
I couldn't imagine a more tight-nit, professional team than Dan Kelly's team. The communication and promptness they demonstrated processing my home loan was absolutely amazing to me! Thanks guys!
Mostly good just had some trouble with other agencies and keeping everything together communication wise.
Overall good i would recommend a smaller team so the veteran isn't overwhelmed
Response from Veterans United
Hi Neil,
Thank you for your feedback and for sharing that your overall experience was good. I appreciate your suggestion about having a smaller team to help make the process feel less overwhelming. Insights like yours help us improve the way we serve veterans and their families.
If you ever have more ideas or want to share specifics, I’d be happy to hear from you at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is here from 9 a.m. to 5 p.m. Central Time, Monday through Friday.
