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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!


Total Customer Reviews


Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown


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Showing all 383,642 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend
headshot image of Ross McClanahan

Loan Officer: Ross McClanahan

NMLS# 1772094

5 out of 5 Stars
Would Recommend

The entire team at Veteran's United was Fantastic! I have heard many Mortgage and VA loan Horror stories and this was the total opposite. From Zach to Megan and the entire Team over at Veterans, you are Highly recommended. They gave complete honest guidance and answered any questions we had with complete explanations that allowed us to make informed decisions and created a great Buying experience.

headshot image of Zach Seeler

Loan Officer: Zach Seeler

NMLS# 2220244

5 out of 5 Stars
Would Recommend
headshot image of Joyce Kulakowski

Loan Officer: Joyce Kulakowski

NMLS# 833698

5 out of 5 Stars
Would Recommend

As a combat Veteran, knowing there is a company like Veterans United there for you when going through the home buying process was a huge relief. They made the process stress free for me.

headshot image of Rachel Bruce

Loan Officer: Rachel Bruce

NMLS# 951471

5 out of 5 Stars
Would Recommend

My home buying experience with Veterans United was so much better than I ever imagined it could be. Everyone at Veterans United went above and beyond to help get me into my new home. Proud member of the VU family!

headshot image of Phil Stroessner

Loan Officer: Phil Stroessner

NMLS# 1092882

5 out of 5 Stars
Would Recommend
Daniel M

For the second time, our home purchase through Veterans United was a breeze, thanks to Jake Hansen and Brooke Doolittle! We would recommend Veterans United to all our friends and family.

headshot image of Jake Hanson

Loan Officer: Jake Hanson

NMLS# 1068724

5 out of 5 Stars
Would Recommend

I want to give a huge THANK YOU to my whole team at Veterans United!! I could not be more pleased with my home buying experience! I am so grateful for their help in getting me in to my very first home!! :)

headshot image of Justin Burri

Loan Officer: Justin Burri

NMLS# 1828297

5 out of 5 Stars
Would Recommend

To Kevin Schawo and every single agent on his team,
I thank you from the bottom of my heart for making the home process possible. The odds were clearly stacked against us from the beginning and it seemed to continue stacking as we went on but here we are in our brand new home because of your tiredness efforts to make each step possible. My family and I are absolutely grateful and as for me, seeing my wife and son enjoy our home makes the yrs and deployments all worth it. Thank you!

headshot image of Kevin Schawo

Loan Officer: Kevin Schawo

NMLS# 1965904

5 out of 5 Stars
Would Recommend
headshot image of Liz Pfeifer

Loan Officer: Liz Pfeifer

NMLS# 2375287

5 out of 5 Stars
Would Recommend
headshot image of Ryan Kawelaske

Loan Officer: Ryan Kawelaske

NMLS# 1698477

3 out of 5 Stars

Communication needs to get better before the final amount is presented. Options needs to be discussed and made aware of.

Response from Veterans United

Thank you for your feedback, Charles, and we are sorry if the communication was not up to your standards during your recent home purchase. We do ensure loan estimates are sent early and often throughout the process, and we strive to make sure all our veterans' questions are fully answered. We understand we cannot change what has happened, but our Client Advocate Management Team is available to answer any outstanding questions and resolve any concerns. We are committed to learning from our mistakes, and we invite you to be a part of the process.

4 out of 5 Stars
Would Recommend
headshot image of Spencer Wesson

Loan Officer: Spencer Wesson

NMLS# 1718308

5 out of 5 Stars
Would Recommend

I loved working with u guys ur the best

headshot image of Nicholas R. Schuster

Branch Manager: Nicholas R. Schuster

NMLS# 9616

5 out of 5 Stars
Would Recommend
headshot image of Tony Davis

Loan Officer: Tony Davis

NMLS# 2080364

5 out of 5 Stars
Would Recommend

Veterans United Weldean Summerset thank you soooo much for my first house and the opportunity to get this house thank you, thank you, thank you. Many blessings for my team of Veterans United members.

headshot image of Christopher Bowen

Loan Officer: Christopher Bowen

NMLS# 2486519

5 out of 5 Stars
Would Recommend
Douglas N

Our experience with Veterans United home loans has been great. I recall when I ask Matt if we could qualify for a larger amount due to homes being taken in a rather quick manner. Matt was eager to assist us and I qualified for the amount needed. As a veteran I would just like to say "thank you" for everything you've done for us. I'm a retired reservist with 28 years of service in the Air Force and as we say in the Air Force "Aim High" you guys have really accomplished this.

headshot image of Matt Colgin

Loan Officer: Matt Colgin

NMLS# 1374345

4 out of 5 Stars
Would Recommend

Matt and his team were phenomenal! They made my first home buying experience a breeze! Would recommend them to everyone!

headshot image of Matt Marstall

Loan Officer: Matt Marstall

NMLS# 1247522

5 out of 5 Stars
Would Recommend

Veterans United overall was a very friendly and supportive company. They worked with me to get the budget I needed for my dream home. I truly appreciate all that they have done for us and getting our dream home!

headshot image of Aaron Laxson

Loan Officer: Aaron Laxson

NMLS# 1520715

5 out of 5 Stars
Would Recommend
headshot image of Casey Martin

Loan Officer: Casey Martin

NMLS# 376814

0.5 out of 5 Stars

Michael was great, she helped and was the glue that finally held the loan together. The rest of the teams deserves coaching

Response from Veterans United

Thank you for your honest feedback, Jonathan. We always appreciate hearing how we can improve for the veterans we serve. If you have any additional details you are willing to share, please contact a member of our Client Advocate Management Team. We are committed to continuously improving our service and processes.

5 out of 5 Stars
Would Recommend

Great team that took good care of us and actually allowed us to close on our house in less than 3 weeks. Fastest closing I have ever seen!

headshot image of Rick Bridgman

Loan Officer: Rick Bridgman

NMLS# 98981

5 out of 5 Stars
Would Recommend

Great experience. Everyone was very helpful, very knowledgeable, reachable through phone, text, email, answered all questions or concerns either right away or within 2-3min, the application was easy to navigate, overall it was a very smooth process. Great team, thank you.

headshot image of Christopher Stieffermann

Loan Officer: Christopher Stieffermann

NMLS# 1136517

5 out of 5 Stars
Would Recommend
headshot image of Wendy Pulliam

Loan Officer: Wendy Pulliam

NMLS# 1200036

2.5 out of 5 Stars

I believe everything was good until Sarah Motley went on vacation, or just had time off. She evidently did not share with the lady that took her place info and some had to be repeated 2 or 3 times. Maybe things were lost??? Anyway it seemed I had to send alot of things more than twice. And closing, oh my, it took forever to close. And even now after closing, we are still not able to get into the house that we bought. ( I realize that's not you guys fault) but it has been one disappointment after another. Maybe I'm just getting old, but when people can buy a car or truck in one day, it seems like it should be a lot easier to buy a house in less than a few weeks unlike how long it took us ???I'm sorry if this is offensive , I really hesitated to do this survey at all. Seems like we did all the work and all you guys did was give us orders to do more. I'm sorry but I would refer my family and friends to some one who is faster and more capable of being helpful to us. Sorry. No number 10.

Response from Veterans United

Leon, we value your feedback. A member of our Client Advocate team is available to you and we invite you to connect with us further. Discussing your experience and learning how we might look to improve is part of our commitment to providing outstanding customer service.

5 out of 5 Stars
Would Recommend
headshot image of Joseph Choi

Loan Officer: Joseph Choi

NMLS# 34787

5 out of 5 Stars
Would Recommend
Ivan M

I went into this process not knowing and not having any experience with VA loans. The way Janet Bowe and Tommy Purk guided me, explained everything to me was very appreciated. They relaxed any type of anxiety I had which made this a very pleasant experience.

headshot image of Janet Bowe

Loan Officer: Janet Bowe

NMLS# 1161486

5 out of 5 Stars
Would Recommend

Jeremy, Allie, and Stephanie Vossen were amazing. I’d highly recommend them for anyone trying to buy a home, especially with the VA loan. They were always available and working for us to make sure we got everything taken of and made less stressful for my wife and I.

headshot image of Jeremy Henry

Loan Officer: Jeremy Henry

NMLS# 186485

4.5 out of 5 Stars
Would Recommend

Overall, it was a really fast & smooth process. I highly recommend Veterans United! Thank you

headshot image of Nathan C. Groves

Loan Officer: Nathan C. Groves

NMLS# 1096165

5 out of 5 Stars
Would Recommend

Chris and Jackie were very professional, organized and friendly. They led me through the loan process and made it very easy for me. I have already recommended Chris to one of my friends and I will continue to recommend him to any friend seeking a home loan. Thank you very much for getting us into our new home.

headshot image of Christopher Holdman

Loan Officer: Christopher Holdman

NMLS# 369923

5 out of 5 Stars
Would Recommend
headshot image of Aaron Thomasson

Loan Officer: Aaron Thomasson

NMLS# 2081078

More Reviews

See all 383,642 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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