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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

428,131

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 428,131 unfiltered, unedited reviews

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1 out of 5 Stars
headshot image of Whitney Brown

Loan Officer: Whitney Brown

NMLS# 1122765

5 out of 5 Stars
Would Recommend
headshot image of Devon Casady

Loan Officer: Devon Casady

NMLS# 677410

5 out of 5 Stars
Would Recommend
headshot image of Jimmie Draper

Loan Officer: Jimmie Draper

NMLS# 1790144

3 out of 5 Stars
Would Recommend
headshot image of Matthew Lucas

Loan Officer: Matthew Lucas

NMLS# 1027457

5 out of 5 Stars
Would Recommend
headshot image of David Philips

Loan Officer: David Philips

NMLS# 1452335

5 out of 5 Stars
Would Recommend
Photo submission from Jasmin P.

Working with Veterans United far exceeded my expectations! At no time did I feel like I wasn't being fully supported in this process. I was always kept fully informed every step of the way. Thanks to the team for making my home buying experience pleasant.

headshot image of Ashleigh Quinn

Loan Officer: Ashleigh Quinn

NMLS# 342058

0.5 out of 5 Stars

Melissa don't care about veterans

Response from Veterans United

Hi Elmore,

I’m really sorry to hear you feel that way. Supporting Veterans is at the heart of what we do, and we take that responsibility seriously. I’d love to reconnect you with a member of our client advocate team to learn more about your experience and see how we can help. When you have a moment, please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com.

5 out of 5 Stars
Would Recommend

Veterans united team provided great support
Access to team members was basically 24/7
Definitely 100x better than trying to go through USAA

headshot image of Toby Sullivan

Loan Officer: Toby Sullivan

NMLS# 2104302

5 out of 5 Stars
Would Recommend
headshot image of Aaron Rand

Loan Officer: Aaron Rand

NMLS# 1374309

5 out of 5 Stars
Would Recommend
headshot image of Joel Gigler

Loan Officer: Joel Gigler

NMLS# 983692

5 out of 5 Stars
Would Recommend
headshot image of Adam Canote

Loan Officer: Adam Canote

NMLS# 1464121

5 out of 5 Stars
Would Recommend

When I was figuring out which loan provider I was going to call, VU was not on the top of my list. I work extremely weird hours never the same schedule only my off day is my normalcy. So I tried calling at night, I tried to for my mortgage to take off like a ROCKET, still to this day NO CALL BACK. The next day it was NEW and I tried to call later that evening as MY schedule is crazy, no answer left a message and 3 New days later I received a call a little late not new. Then I saw a mailer I kept getting in my mailbox and I had talked to VU a few years ago, but I wasn’t as motivated at that time, and they seemed too laid back or so I thought. Well I called and it was like 0230 and a live person answered and asked me a couple of quick questions and found out I live in Tennessee, she said hey we are in luck our Tennessee loan officer just so happens to work weird hours too. (Thats 1in the plus column). She transferred me and I honestly expected a voice mail greeting but NO Joe I believe his name was is in fact a REAL LIFE person with expertise, and knowledge and most of all a sense of humor. (That’s 2 in the plus column). Not only that we talked for hours about what routes I should look at and different loans how to spot scams, yet he didn’t make me feel pushed in to doing business right this instant he made me feel like it was 2 friends discussing business.
Now Katy gets involved as my loan officer, and my respect and appreciation of your company just got elevated even higher. She calls just to check in, she answers questions even my stupid ones. And with her is Taylor, now if you thought I loved the first two (you’d be right) but the third person to WORK WITH AND FOR ME Taylor now I am madly in love with this company. She is the stick that stirs the drink she is also the most calming, presence on any phone call we had. She made my schedule fit hers as well as Katy. These two ladies have given me faith back into corporations and lending companies.
Veterans United is MY place (let me correct that) Veterans United is my home loan home, these people are my new business family.

headshot image of Katy Reeder

Loan Officer: Katy Reeder

NMLS# 1246356

5 out of 5 Stars
Would Recommend
headshot image of Jen Heishman

Loan Officer: Jen Heishman

NMLS# 1407373

5 out of 5 Stars
Would Recommend
headshot image of Blake Thompson

Loan Officer: Blake Thompson

NMLS# 2345679

5 out of 5 Stars
Would Recommend

Like I mentioned before, was very blessed to have worked with Mike and his team! They were very diligent in their work. Always kept lines of communication open, answered any questions I had. Always provided great advice on how to move forward when we hit a major setback, and never made me feel uneasy about getting this deal done! If would definitely recommend Veterans United to any current and future Vet that wants to wants to become a homeowner! Definitely 100 out of 100 stars!

headshot image of Mike Patzius

Loan Officer: Mike Patzius

NMLS# 1121108

5 out of 5 Stars
Would Recommend
Photo submission from Dustin C.

Veteran's United has made the home buying experience very pleasant! I love the online tools and makes it easy to submit documents and keep myself up to date!

headshot image of Andy Moe

Loan Officer: Andy Moe

NMLS# 34810

5 out of 5 Stars
Would Recommend
headshot image of Scott Finklang

Loan Officer: Scott Finklang

NMLS# 2357948

5 out of 5 Stars
Would Recommend
headshot image of David Kohnle

Loan Officer: David Kohnle

NMLS# 167765

5 out of 5 Stars
Would Recommend

Will always come back to this team. Have always delivered exceptional service.

headshot image of John Parker

Loan Officer: John Parker

NMLS# 996540

5 out of 5 Stars
Would Recommend
headshot image of Scott Beasley

Loan Officer: Scott Beasley

NMLS# 1249858

4.5 out of 5 Stars
Would Recommend
headshot image of Shane Martin

Loan Officer: Shane Martin

NMLS# 339115

5 out of 5 Stars
Would Recommend
headshot image of Bryant Chambly

Loan Officer: Bryant Chambly

NMLS# 1037124

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5 out of 5 Stars
Would Recommend

Best group of people I could have asked for. They made sure everything went smoothly did all the hard work behind the scenes. Worked with our realtor and made this process super enjoyable. This experience ensured we love it new home with no hassles to look back on.

headshot image of Danny Reyna

Branch Manager: Danny Reyna

NMLS# 363294

5 out of 5 Stars
Would Recommend
headshot image of Chris Lippmann

Loan Officer: Chris Lippmann

NMLS# 1943520

5 out of 5 Stars
Would Recommend
headshot image of Corey Bruns

Loan Officer: Corey Bruns

NMLS# 2027182

5 out of 5 Stars
Would Recommend

I wanted to personally recognize Andrea. She helped us through some bumps with the title company. She went well out of her way and was always pleasant. She definitely knows how to provide remarkable service. Keep her around. She is an amazing asset. Thank you Andrea, you're great at what you do.

headshot image of Ryan Griggs

Loan Officer: Ryan Griggs

NMLS# 995914

5 out of 5 Stars
Would Recommend
headshot image of Jay Christman

Loan Officer: Jay Christman

NMLS# 1812715

5 out of 5 Stars
Would Recommend
headshot image of Ryan Chinnis

Loan Officer: Ryan Chinnis

NMLS# 2033787

5 out of 5 Stars
Would Recommend
headshot image of Eric Marcille

Loan Officer: Eric Marcille

NMLS# 1435911

5 out of 5 Stars
Would Recommend
headshot image of Jodi Coons

Loan Officer: Jodi Coons

NMLS# 1464854

More Reviews

See all 428,131 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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