Overall, we had a good experience with Veterans United. It is a wonderful service for first-time homebuyers, especially if you are having a hard time saving up a lot of money for a down payment. Without VU, we would not have been able to purchase a home for our growing family at this point in our lives. Our only complaint was the efficiency in which paperwork was handled/sent out. For instance, legally we were supposed to receive our final closing disclosure 3 days PRIOR to closing on the house so that we could review everything and know how much money we needed to bring to closing (if any). We received that paperwork the day AFTER we closed on the house. Someone from VU had to call us 30 minutes prior to closing to verbally tell us the final numbers. Also, I had to resend documents multiple times because they were either overlooked or lost, which caused for some major "hiccups" along the way. But, all in all, we were able to close on our house and make that dream a reality, so we are satisfied.
Be well informed before you use Veteran's United to purchase your home. Our loan officer didn't know information that was necessary for our purchase. He was hard to get hold of and always avoided answering our questions. Do your own research so that you know what to expect, because if not you will be extremely frustrated. Our situation was unique, but the customer service was terrible none the less. Beware when they tell you that you are "pre-approved" because the conditions that they require you to meet are endless. It would have been better if our loan officer had been up front with us from the beginning, and then we could have taken care of all the paperwork in a timely manner.
I highly recommend Veterans United to anyone in need of lending services. The entire staff is incredibly knowledgeable and extremely pleasant. They work quickly and clearly to ensure the whole process goes as smoothly as possible.
Since our decision to buy our first home home was last minute, we were very nervous about the pre-approval process, but Nick and Veterans United made it so simple. We put in our request for information on a Saturday afternoon and Nick called me back within minutes. We were pre-approved very shortly after that. Throughout the whole process, Nick was so helpful and easy to work with, and we would highly recommend him to everyone. We had a small hitch with the appraisal at the very end of the process, and Nick was able to work the numbers around so we would not have to put any more money down, and we even ended up getting money back. We really feel like he actually cared, and really went above and beyond for us!
The whole process was so easy and smooth, I can't believe we didn't buy a house sooner! Thanks for everything.
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Outstanding and Professional customer service! VU will ABSOLUTELY have your "six" with your best interests always in mind!!!
Thanks to all of you! God bless!
They made it easy and fast
When I was at my closing, the title company and realtors were singing the praises of how simple Veterans United made the entire process. They were so impressed with the Veterans United team that they are going to be recommending them to any veteran clients they have.
Overall, I'm very pleased with the service we received. Our original loan officer left VU and it was frustrating that I had to resign the docs all over again reflecting the change in loan officers. Promise and Maggie were both great.
Don't be afraid to ask questions, remit required documents when requested and all moves swiftly.
Everything went flawlessly! Buying a home for the first time went from just a notion to a reality - all thanks to Veterans United! The team at Veterans United were there to answer questions promptly every step of the way.
With every hardship comes ease... I went through so much that when I finally heard of
veteran United they helped me get my dream home. Thank you..
VHA numeto uno. Viva la VHA! Kelly rocks! Beth rocks! Rock on!
It's defiantly the way to go
Professional service with the customer as their first priority..., highly recommended for anyone looking to finance a home loan!!!