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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

472,226

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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4
3
2
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5 out of 5 Stars
Would Recommend

My team was amazing and helped me through every little detail and question I had!

headshot image of Jake McKay

Loan Officer: Jake McKay

NMLS# 2736912

4.5 out of 5 Stars
Would Recommend
headshot image of Melissa Kunkel

Senior Loan Officer: Melissa Kunkel

NMLS# 1318473

5 out of 5 Stars
Would Recommend
headshot image of Tim Spears

Branch Manager: Tim Spears

NMLS# 1191068

5 out of 5 Stars
Would Recommend

Kayla and her team were absolutely amazing. They were always willing to answer questions and didnt mind repeating the information if I didnt fully understand. This is the first house my wife and I have purchased and they made the process as painless as possible. Kayla was always willing to help with the numbers to make sure our house was in our budget. I highly recommend Veterans United.

headshot image of Kayla Smith

Loan Officer: Kayla Smith

NMLS# 1944201

5 out of 5 Stars
Would Recommend
headshot image of Rob Deleeuw

Loan Officer: Rob Deleeuw

NMLS# 860610

5 out of 5 Stars
Would Recommend
Photo submission from Nicholas L.

My family and I are so grateful to the Veterans United team for supporting our dream of owning a home. Thank you Sam and Joel for guiding the way to home ownership so my family can I enjoy our lives, family and friends.

headshot image of Joel Grisamore

Loan Officer: Joel Grisamore

NMLS# 1374341

5 out of 5 Stars
Would Recommend

Noah, Zach, Monica, the whole team were all incredible in helping me understand what I needed to do and answered any questions I had and always had a positive attitude.

headshot image of Noah Reff

Loan Officer: Noah Reff

NMLS# 2512328

5 out of 5 Stars
Would Recommend

The process of getting ready for the house was so easy. I wasn’t expecting be approved for the loan much less to have a house in less than 2 months.

headshot image of Colin Vaughan

Senior Loan Officer: Colin Vaughan

NMLS# 2291856

4.5 out of 5 Stars
Would Recommend
headshot image of Wendy Edde

Senior Loan Officer: Wendy Edde

NMLS# 1200036

4 out of 5 Stars
Would Recommend

Jamie was very helpful with every detail. The only problems I had was when the appraisal was due, I thought that was to be paid for as part of the cash at closing funds, because in the loan estimate that is where it showed up. I was not informed that I had to pay for the appraisal before it would be done. Once that was made clear, I paid it immediately. The other issue, not a big one, but still not as it should have been, is that they use a property tax estimation system instead of getting the actual extant property taxes which I gave them, so their calculated monthly payment was off by the error in their property tax estimation system. Why use an estimation system when the actual data is known and well documented?

headshot image of Jamie Hughes

Loan Officer: Jamie Hughes

NMLS# 1781663

5 out of 5 Stars
Would Recommend
headshot image of Brant Batson

Loan Officer: Brant Batson

NMLS# 2069966

4 out of 5 Stars
Would Recommend
headshot image of Leah Maloney

Loan Officer: Leah Maloney

NMLS# 1374288

5 out of 5 Stars
Would Recommend
headshot image of Candy McGowan

Loan Officer: Candy McGowan

NMLS# 1222507

5 out of 5 Stars
Would Recommend

I mean for me they made it pretty easy and straightforward, but my situation was strictly VA income and it took me probably less than 30 days close on the house a new construction out at that.

headshot image of Katie Rose

Loan Officer: Katie Rose

NMLS# 860643

5 out of 5 Stars
Would Recommend
headshot image of Jared Wilmes

Loan Officer: Jared Wilmes

NMLS# 1378229

5 out of 5 Stars
Would Recommend
Photo submission from Brandon S.

Just a great overall experience being able to do everything electronically over the phone. I was still able to work and get things done. It didn't take any time at all and they stuck with me to help me purchase my very first home.

headshot image of Josh Salicco

Loan Officer: Josh Salicco

NMLS# 1048961

5 out of 5 Stars
Would Recommend
headshot image of Brett Schaeperkoetter

Loan Officer: Brett Schaeperkoetter

NMLS# 2291858

5 out of 5 Stars
Would Recommend

From the time I first reached out to VU to the funds being available on time for closing (not all that common with other lenders) everything went just as the team explained it would.I could not be happier with the service that I got from Veterans United.

headshot image of Jacob Halls

Loan Officer: Jacob Halls

NMLS# 1951483

5 out of 5 Stars
Would Recommend

Aimee, Liam, AshleyAwesome!!!!

headshot image of Aimee Hall

Loan Officer: Aimee Hall

NMLS# 361642

5 out of 5 Stars
Would Recommend

Very informative
And answered all my questions, no matter how small they seemed

headshot image of Thomas Hall

Loan Officer: Thomas Hall

NMLS# 2466750

5 out of 5 Stars
Would Recommend
headshot image of Suzie Naeger

Loan Officer: Suzie Naeger

NMLS# 1997209

5 out of 5 Stars
Would Recommend
headshot image of Emmy Curry

Loan Officer: Emmy Curry

NMLS# 2341610

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5 out of 5 Stars
Would Recommend
headshot image of Tyler Dunn

Loan Officer: Tyler Dunn

NMLS# 1864169

5 out of 5 Stars
Would Recommend

Chris you and Elli was so amazing and helps so much thank you both it was great to work with you

headshot image of Chris Tiongson

Loan Officer: Chris Tiongson

NMLS# 2732925

5 out of 5 Stars
Would Recommend
Photo submission from Justin P.

Veterans united was recommended to me from a friend. We were sitting next to each other at work and I mentioned that I was looking to buy a house soon and wasn’t sure where to start. My coworker said he was currently in the process, and said it was all smooth and super easy going through VU.So I figured I’ll give it a shot. I filled out the application online. Got a phone call 10 minutes later. After that, the entire process was super smooth from start to finish lots of phone calls to answer any questions I had text emails, etc..Now that we have closed on our house, we can look back and say wow I’m glad I went through VU. The entire process was amazing and we were very appreciative of Kenzie and the other team members!

headshot image of Kenzie Tree

Loan Officer: Kenzie Tree

NMLS# 2329393

5 out of 5 Stars
Would Recommend
Photo submission from Alan W.

Misty Spain and Ross Pierson was excellent with guiding me through the Home Buying, Loan, and Closing process. They was great to work with!

headshot image of Ross Pierson

Loan Officer: Ross Pierson

NMLS# 120837

5 out of 5 Stars
Would Recommend
headshot image of Brian Bradley

Loan Officer: Brian Bradley

NMLS# 1464173

5 out of 5 Stars
Would Recommend

As I began my own buying journey and shopped around for rates, I quickly discovered that dealing with Veterans United was so much simpler and convenient than other potential veterans home loan lenders. I tried Navy Federal credit union and a couple others and quickly became very frustrated with them. However, with Veterans United, they made it very easy for me. It made it very easy to make a decision about which lender to use. The whole team was outstanding.Shane Ward constantly kept me informed about what was happening. Andrew Carter took me through the underwriting process and made it seamless. They both deserve special mention.The concierge, Nicki Blevins, was always available. The whole process was smooth and painless. Kudos to the whole team.

headshot image of Shane Ward

Loan Officer: Shane Ward

NMLS# 1075204

4.5 out of 5 Stars
Would Recommend
headshot image of Don Smith

Loan Officer: Don Smith

NMLS# 1969556

5 out of 5 Stars
Would Recommend
headshot image of Mark Sexton

Loan Officer: Mark Sexton

NMLS# 1092870

More Reviews

See all 472,226 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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