Between the flooding basement and leaking roof and asbestos and electrical wires trying to burn the house down, I'm pretty sure I was safer in Afghanistan. Thanks.
Response from Veterans United
Hi Chad,
I’m so sorry to hear what you’ve been dealing with since moving into your home. No one expects to face issues like flooding, roof leaks, or safety hazards right after closing—and to say it’s disappointing would be an understatement. I can’t imagine how frustrating and overwhelming this must feel, especially when you trusted that the process would protect you from surprises like this.
While we don’t control the condition of the home or what comes up after closing, that doesn’t mean we don’t care. You deserved clear guidance and support throughout your journey, and I’m truly sorry you were left feeling like we let you down.
If you’re open to it, we’d really appreciate the chance to talk more about your experience and see how we can help from here. You can reach us directly at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is in the office from 9 a.m. to 5 p.m. Central Time, but please feel free to reach out anytime.
Ok… so I thought this another gimmick and I would regret calling United Veterans… I was shocked from the first phone call to the last email. This was the first home I had bought in quite sometime. Everything was handled by the numbers, proactive, professional and answered every question I had… man what an experience!!! If I had to do it all over again, I’d choose United Veterans. Thanks again for making my home buying a simple task.
My family and I are forever thankful that we lucked up and got Andy as our loan officer! He was by far the best representative of a company I've had the pleasure to work with and this was a blessing since we are first time buyers. Thank you for what you do Andy and Veterans United!
Use these folks, you'll have the best experience and your move will go off without a hitch.
First time buying a home and they made it extremely quick and painless. They are extremely helpful and responsive on everything. Even the real estate agent they got for me was absolutely amazing.
Mike was an amazing loan officer. We were very grateful to work with him. Thank you all!
Such a great experience! We are so thankful!
I have nothing but excellent things to say about this entire experience. This process was seamless with no obstacles at all. We found and closed on our dream home in less than 60 days. Thank you.
I had an excellent experience the first time, which led me to return—and this time, the service was even better. I highly recommend them for anyone seeking VA Home Loan services
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Outstanding experience. This was my second home purchase with Veterans United and the team has
not missed a step. Outstanding support from Garrett and Alison. Basically hassle free.
Everyone at Veterans United was very professional and helpful with every step of the process!
If I could rate them higher than a 10, I would! Rachel and Grace are the ultimate duo! I had the best experience working with them. They were very hands on and didn’t mind walking me through the entire process. Communication was top tier from both. Grace even took the extra steps to do random follow ups to ensure we didn’t miss anything on the checklist. Rachel and Grace made the home buying process as seamlessly as possible. Whoever gets the opportunity to work with these two will be in great hands. I would recommend them to anyone who uses their loan!
