A+
It’s all about money and not slowing down to listen to the customer. I should’ve went with my realtor’s recommendation. This loan officer DID NOT LISTEN to what I requested and everything was more than expected the entire way through. Veterans shouldn’t be treated as guaranteed money.
Response from Veterans United
Thank you for this feedback Tracey. A member of our Client Advocate Team has left you a message for additional details. We understand how the home buying process can get stressful, especially when certain aspects are not resolved quickly and accurately the first time, it can feel like you are not being heard; that would never be our intent. Delivering exceptional customer service is important to all of us at Veterans United. While we cannot change the experience you had we want to ensure that no other customers have this same experience in the future. Our hope is that your home serves you well and we invite you to connect with us for any needs in the future.
I work night shift and the whole team was very efficient and willing to work with my hours of communication. Everyone was very professional and kind through the entire process, even once it was complete with congratulations and follow up checks.
I am so glad I decided to go with Veterans United because I really don't think I would have had the same level of dedication and professionalism I had with you and your team. I truly want to thank you for everything you did for my wife and I during our home-buying process. I can tell you it was a bit stressful, but you were always there for us. Whether it was me calling you at night or on the weekends just to clarify things, you were always there! I cannot express to you how much that meant to me and how it eased my mind. Thanks to you, you gave us the opportunity to not only buy our dream house, but to be able to have my family grow and create memories in our new home.
Thank you to the entire team I was indecisive and not too knowledgeable of the home buying process but they were all extremely kind and caring and took time to explain every step to me while making me feel like they wanted the very best for me they all need raises and bonuses
No, we are too busy moving! But thank you!
Over all was a different experience. Had some really high highs and some low lows. My first go around just felt more like a used car salesman pitch almost, but Ryan took over and sealed my deal with a realistic mortgage. I would recommend VU to anyone but I would tell them to stick it out
Thank you all at Veterans United for the work you put into helping us get our home!! We love it! We have been letting our friends know about you. Our deepest thanks!
Joe and his entire team were fantastic to work with, 6 months ago I would have not thought owning a home was possible! Could not be more happier with the service and attention that we received ! Thank you for making our dream a reality !
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Buying a home is a terrifying and surreal experience and the end result is that you get to buy the home that you want. I thank Veterans United for my first time experience!
Thank you, Veterans United, for helping our family get into our new home. You have made our dream come true. Thank you for putting up with us during our overseas move from Hawaii to Virginia, and helping us with the transition into our new home. More importantly, thank you for the long hours and work nights you put in to ensure we got this house!
The whole team has been a joy to work with. First from buying our house to the refinancing process. They answered all of questions. Can thank you people enough.
