All in all, with my experience of Veterans United from start to finish I now believe it's nothing more than a sales gimmick and a home loan Mill that cranks them out and pushes as many additional sales through them as possible for things like security insurance so they can get kickbacks, and then as soon as you close they will sell that loan so they get to collect their higher than average lender fees, raising closing cost, just to push you off to another lender right after closing. After my experience and everything I have learned and when comparing my experience of that of friends and family who purchased houses with significantly less stress, if I ever need a home loan again I will go through my bank or a local lender. I would not recommend Veterans United to anyone I know, and I will actively tell people to stay away. While I'm glad that I am in my new home and settled, the entire process was so stressful because of Veterans United and its Affiliates we could not even enjoy the process of buying a home until 2 or 3 days after closing.
Response from Veterans United
Bobby,
Thank you for letting us serve you and for this feedback. This isn't at all how we want any Veteran to feel. I'm so sorry for the stress we caused during your purchase and that you were left feeling this way. I caught up with Josh on our Client Advocate team and hope he was able to help and address all your questions and concerns. Sharing your experience gives us valuable insight that helps us find new ways to improve where we fall short. If there's anything else at all, please don't hesitate to reach back directly.
Sincerely,
Kendra, Client Relations
I would highly recommend the team at Veterans United here in Tampa Bay, Florida. They were with me from the time I contacted them almost two years ago until I obtained a property to make an offer on. Even after that they were there to answer any questions that I or we had along the way. Cindy and her team were an absolute pleasure to work with and had my back throughout the whole process. Veterans United made me a homeowner and they can do it for you too.
Response from Veterans United
Hey Maurice,
Thanks for your feedback. I'm sorry to see your experience didn't quite meet your expectations and we'd like to learn more. Our Client Advocate team has attempted to reach out to discuss how things went and learn how we can improve on where we fell short.
We hope to hear from you soon and wish you well just the same.
Sincerely,
Kendra, Client Relations
My home buying journey was professional, painless and beautiful. My VU team answered questions when I needed and prepared me every step of the way right to the very end!! I will definitely recommend to my fellow Subordinates and friends!
10/10 would recommend to all Service Members and Veterans!
Veterans United is a great place to manage your home buying experience, highly recommended.
This company is only here to take advantage of our veterans. I am 100% DAV. I should have definitely got a better interest rate or aome other perks. I served this country for 20 years active duty.
Response from Veterans United
Tommie,
Thanks for your feedback. I'm really sorry to see your experience didn't meet your expectations and we'd like to learn more. Our Client Advocate team is available to further discuss anything else you'd like to share from your purchase. Listening to your direct feedback provides valuable insight and new ways to improve where we fell short.
We hope to hear from you soon.
Sincerely,
Kendra, Client Relations
Blair was great too and the whole staff made me feel that my loan was the most important thing to them .
Veterans United provided me with a thorough explanation of the home-buying process as well as friendly and courteous service. The fact that everything involving the closing on our house being accomplished long distance was not a problem at all. This company seems to have an extensive network of realtors and others involved in the home buying process that I believe would work well for any veteran no matter what state you live in. As a surviving spouse of a veteran buying a home on my own for the first time utilizing a VA loan, I was very pleased with the services I received. No question I asked ever seemed like a “dumb” question:-)! I was always treated with courtesy and respect. Very professional, patriotic, group of people dedicated to providing the best service to our veterans and their families 👍
Good luck
Response from Veterans United
Michael,
Thanks for sharing your feedback. I'm sorry your experience fell short somewhere along the way here and we'd like to learn more. Our Client Advocate team is available to further discuss how things went so we can follow up with the appropriate teams as needed. Your feedback helps us find new ways to improve the homebuying experience we deliver to Veterans in the future.
We hope to hear from you soon and wish you well just the same.
Sincerely,
Kendra, Client Relations
Although we had felt overwhelmed throughout the process veterans united showed us the confidence we needed in order to keep pushing through! We did it! We bought a house, thanks to Bert with Veterans United!
They are ready to get you a home. Always ready to work with you. Always!!!
Proved they paid attention to things I said or mentioned. Never pushed me into anything, and even sent us a card and gift when one of our dogs passed away during the process, unexpected for sure. Pleasant overall experience for having so much on my personal plate to deal with.
Veterans United gave us the best home buying experience ever. They make the process a walk in the park. YOU CAN'T GO WRONG WITH VETERANS UNITED
