The VU associates on our team were all professional and personable and made our experience a very positive one. Loan Specialist John Lyman, in particular, made the complex mortgage approval process much simpler by taking time to explain all of our loan options and requirements in detail. He was always quick to respond to or (many) questions and provided excellent customer service through closing day. I also appreciated the MyVU portal, which made document receipt and delivery a breeze. I would not hesitate to recommend VU to anyone looking for a VA mortgage loan!
The team at Veteran United made my home purchase so easy. Everything was flawless, professional, caring, patient and creative. Being able to do everything online and to arrange closing without having to be physically present was an incredible help to me. Excellent company with an amazing team!
Using Veterans United for home loans is a hit or miss. I have had 1 good loan servicing interaction and 2 bad.
Response from Veterans United
Thank you for this information Jesse. A member of our Client Advocate Team would like to discuss this further with you, as consistency is key, no matter if you work with us once or five times. It is our goal to promote accountability within our teams and consistently deliver an outstanding client experience. We are committed to finding out what may have caused you to feel this way and discuss ways that we might improve.
All I can say is amazing! I've felt with veterans united twice now and was thoroughly satisfied with both teams working on my loans.
Everyone was beyond helpful and fast with any assistance
We would recommend veterans united
they got the job done even though my refinance was complicated
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