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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

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Total Customer Reviews


Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown


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5 out of 5 Stars
Would Recommend

From start to finish, VU had my back. It felt good to have confidence in my loan team. They took care of my and family above and beyond.

headshot image of Devon Casady

Loan Officer: Devon Casady

NMLS# 677410

4.5 out of 5 Stars
Would Recommend

The only complaint I have is how many times my closing cost changed even on the day of closing.

headshot image of Anne Kuster

Loan Officer: Anne Kuster

NMLS# 1068788

5 out of 5 Stars
Would Recommend
headshot image of Jessica Pratt

Loan Officer: Jessica Pratt

NMLS# 1450320

5 out of 5 Stars
Would Recommend

This was not my first home buying experience and my spouse (before we were married) also has experience purchasing homes throughout the years (but in another country). Our situation is unusual in that I am a U.S. Citizen (USC) who lives and works stateside, while my spouse is a Foreign National (FN) who lives and works overseas while finishing up a PhD; we will ultimately bring our lives together within the next year, or two. This was our first time as husband and wife purchasing a home together - and our first time experience with VU. Everyone on the VU team was outstanding! They were extremely helpful, professional and patient; and worked exceptionally hard - especially considering that I have a very challenging schedule and my spouse lives overseas. The VU team worked long hours and through the weekend to ensure everything moved along smoothly. They helped my spouse and I work through a rather stressful and challenging closing situation; where the closing company and county clerk’s office were unfamiliar with a situation where a married couple (one USC and one FN) lives in two different countries. VU explained every step of the process, in an easy to understand manner, for everyone involved and offered solutions to every challenge. This team of dedicated professionals made this home buying experience happen. Kudos (from both myself and spouse) to the entire VU team!

headshot image of Randelle Hanks

Loan Officer: Randelle Hanks

NMLS# 1604159

4.5 out of 5 Stars
Would Recommend
headshot image of Amy Carder

Loan Officer: Amy Carder

NMLS# 1925297

5 out of 5 Stars
Would Recommend
headshot image of Clint Dunlap

Loan Officer: Clint Dunlap

NMLS# 2043576

5 out of 5 Stars
Would Recommend

Loved the whole team! Each person was super friendly, professional, and down to Earth! Whatever question you may have for them they’ll get you an easy to understand answer. If they somehow don’t have an answer for you right then and there they’ll get you one in a timely manner.

headshot image of Jon Abernathy

Loan Officer: Jon Abernathy

NMLS# 49695

5 out of 5 Stars
Would Recommend

I would recommend Veterans United to any one! The team of Andrew Beckett was excellent and made my experience very pleasant. This was my first time getting a VA loan and going through the loan process. Everyone was quick to respond to all questions and concerns. They would explain everything to make it understandable and easy. Don't get me wrong I was anxious throughout but at the same time comforted with the team working for me! Thanks Veterans United for getting me to close!

headshot image of Andrew Beckett

Loan Officer: Andrew Beckett

NMLS# 403395

5 out of 5 Stars
Would Recommend

Was challenging for me. I counted myself lucky for the team. Kudos to the team for uplifting me into realizing my dream. Be blessed!

headshot image of Ross McClanahan

Loan Officer: Ross McClanahan

NMLS# 1772094

5 out of 5 Stars
Would Recommend

Great team. The processes was fairly easy. Some explanations were difficult, but mostly because I was a first time buyer.

headshot image of Bill Musick

Loan Officer: Bill Musick

NMLS# 820645

4.5 out of 5 Stars
Would Recommend

Felicia and her team made it very easy to get everything started for the loan process. Even while one of us was still in Korea, we were able to upload documents and complete the document checklist. The whole process was seamless with the app to digitally upload and sync items. Felicia’s team was super helpful even when we asked to close 4 days early. The concierge portion, Gabby was a great asset in making sure we had information on utility companies, from power to internet. Great team of professionals, I would highly recommend Veterans United and Felicia’s team.

headshot image of Felecia Z. Solomon

Branch Manager: Felecia Z. Solomon

NMLS# 1145004

5 out of 5 Stars
James S. is Through the Roof!

From the bottom of my heart, thank you forever for making me a homeowner. Y'all are the G.O.A.T!

headshot image of Harris Giger

Loan Officer: Harris Giger

NMLS# 943094

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5 out of 5 Stars
Would Recommend
headshot image of Kara Vernon

Loan Officer: Kara Vernon

NMLS# 2052332

5 out of 5 Stars
Would Recommend

I recently had the pleasure of working with Veterans United Home Loans and my dedicated loan officer, Phillip Bacon, and I couldn't be happier with the experience. From start to finish, the entire home loan process was seamless, thanks to their outstanding service and expertise.First and foremost, Veterans United Home Loans demonstrated a deep understanding of the unique needs and challenges faced by veterans and active-duty military personnel. They specialize in VA loans, and their knowledge and experience in this area were evident throughout the entire process. As a veteran myself, this gave me a great sense of confidence and trust in their ability to handle my loan effectively.Phillip Bacon, my loan officer, was an absolute pleasure to work with. From our very first interaction, he displayed a high level of professionalism, attentiveness, and genuine care for my financial goals. Phillip took the time to thoroughly explain all aspects of the loan process, ensuring that I was well-informed and comfortable every step of the way. His communication skills were exceptional, promptly responding to my questions and providing regular updates on the status of my loan application.One aspect that truly stood out was the personalized attention I received. Phillip took the time to understand my specific circumstances and financial objectives, tailoring the loan options to meet my needs. He guided me through the available loan programs, explaining the benefits and helping me make informed decisions. Phillip's expertise and dedication were instrumental in securing a loan that was not only favorable but also aligned perfectly with my long-term financial goals.Throughout the entire loan process, Veterans United Home Loans demonstrated efficiency and a commitment to excellence. They ensured that all necessary documents were handled promptly and accurately, keeping the process moving smoothly. Their online portal was user-friendly and made it convenient to upload and review documents, further enhancing the overall experience.In summary, my experience with Veterans United Home Loans and loan officer Phillip Bacon was exceptional. They provided outstanding service, expertise, and personalized attention, making the home loan process stress-free and efficient. I highly recommend Veterans United Home Loans to any veteran or active-duty military personnel seeking a home loan, and I can confidently say that working with Phillip Bacon was a privilege.

headshot image of Phillip Bacon

Loan Officer: Phillip Bacon

NMLS# 2340159

5 out of 5 Stars
Would Recommend
headshot image of Krystal Palmer

Loan Officer: Krystal Palmer

NMLS# 1110490

5 out of 5 Stars
Would Recommend
headshot image of Benjamin Pritchard

Loan Officer: Benjamin Pritchard

NMLS# 2266974

5 out of 5 Stars
Would Recommend

I hope you can still accept this review even though it is 9 months late.
We had a great experience and we love our home and neighborhood!
Thank you to Veterans United for making homeownership a reality.

headshot image of Zach Huckabey

Loan Officer: Zach Huckabey

NMLS# 2026797

5 out of 5 Stars
Would Recommend
headshot image of Abbie Schneider

Loan Officer: Abbie Schneider

NMLS# 2059890

5 out of 5 Stars
Would Recommend
headshot image of Ashley Khederian

Loan Officer: Ashley Khederian

NMLS# 1018475

5 out of 5 Stars
Would Recommend

The team was so responsive and answered all my questions. They were also kind and I felt taken care of.

headshot image of Dan Davis

Loan Officer: Dan Davis

NMLS# 59622

5 out of 5 Stars
Would Recommend

This experience was very surreal, it happened so fast. From viewing to close in less than 30 days, it was a roller coaster or emotions and the team was right there with us the entire time. They worked hard to make it happen and I will forever be grateful that they gave me the opportunity to finally realize our dreams of becoming homeowners... thanks

headshot image of Derek Harmon

Loan Officer: Derek Harmon

NMLS# 1894236

3.5 out of 5 Stars
Would Recommend
headshot image of Danielle Grefrath

Loan Officer: Danielle Grefrath

NMLS# 1698464

5 out of 5 Stars
Would Recommend

Josh did an outstanding job as my guy for home purchase. Kat as Mr loan Cordinator did a fantastic job also.

headshot image of Joshua Salicco

Loan Officer: Joshua Salicco

NMLS# 1048961

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5 out of 5 Stars
Would Recommend

I didn't think it was possible but now I have a brand new home for my family and I couldn't have done it without Veterans United Home Loans.

headshot image of Carter Arey

Loan Officer: Carter Arey

NMLS# 1407055

5 out of 5 Stars
Would Recommend
headshot image of Lance Nilson

Loan Officer: Lance Nilson

NMLS# 1698422

5 out of 5 Stars
Would Recommend

Great people

headshot image of Matt Alexander

Loan Officer: Matt Alexander

NMLS# 1961964

5 out of 5 Stars
Would Recommend
headshot image of Nick Holman

Loan Officer: Nick Holman

NMLS# 1052289

3.5 out of 5 Stars
Would Recommend
headshot image of Josie Weishaar

Loan Officer: Josie Weishaar

NMLS# 2030448

5 out of 5 Stars
Would Recommend

Third time using VU! Great service and relatively painless!

headshot image of John Mowrey

Loan Officer: John Mowrey

NMLS# 2303893

5 out of 5 Stars
Would Recommend
headshot image of Daren Bodine

Loan Officer: Daren Bodine

NMLS# 1222289

5 out of 5 Stars
Would Recommend
headshot image of Ryan Feller

Loan Officer: Ryan Feller

NMLS# 2364913

More Reviews

See all 378,700 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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