The team we had were exceptional. They went above and beyond to keep us informed of what was going on and to keep us on track for closing. Amazing job guys and thank you very much!!! Would highly recommend VU, especially Brett Schaeperkoetter, to any vets looking to purchase a home!!!
Lance Hopper and Julie Cute were amazing! Thank you for your hard work and helping take away some of the pain of buying a new home. I’ve purchased many homes before, but this was a great experience.
Brandon is one of the most professional people I know. The hoops and lengths he went for me and my family are unparallel. Thank you Brandon and your team!
This was our first home, so I had no idea of what to expect when it came to take those first nervous steps. Then I found Veterans United while scrolling through Facebook, and my journey began. Will had such a great personality and helped me 100% along the way. If I had questions, day or night, I knew I could call will and he made sure I was satisfied! Thanks will for all you have done and continue to do for my fellow brothers and sisters in Arms! Our family is a happier family now that we have a place to call home!
Communication is great. No false ads they give you time to make the right decision and they work with on getting what you want and what matters to you.
No surprises! Great communication throughout the process.
From the beginning of my initial contact with Veterans United Home Loans to the closing on our new home, not once did I ever feel uncomfortable or mistreated or was given unsound or incorrect advice during the whole process. Everyone, from beginning to end, was 100% professional and overwhelmingly polite and went out of their way to make sure I had everything I was going to need before going to closing and making sure there were no last minute problems, which there were none. I am a 100% Disabled Veteran, and I wouldn't say this if it were not my true feelings. I would recommend Veterans United to any and all Veterans, and I would recommend them to my children and my friends. Thank you Veterans United for making this a great and outstanding experience!!!
Very quick and helpful. Always had answers for all my questions. They made it a very easy process.
My team at Veterans United are amazing! Karol, Amanda, and Kelsey made me feel like family and put me at ease from day one. This is my second home I have ever purchased and they made it an easy and streamlined process from the very first hello how are you. The dedication and personal communication that I received from this team is unparalleled from anything I have ever experienced. I cannot speak highly enough about this group, and all of my family and friends know how awesome you guys are!
If I had a chance I’d invite the whole team over for a drink on the house!
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Experience first-hand why 348,618 homeowners give us a perfect score!
It would be better if I had on time closing, but overall it’s a nice company
The whole loan process is rather intimidating at first, but this loan team really knows how to tame it down. They never left you with any unanswered questions, or feeling like you didn't understand what was expected. It couldn't have been smoother!
Chris Campbell ensured that I understood every step and all details of the process. If I ever needed anything or had questions, he and the rest of the team responded quickly. Thank you, Chris, Edgar, Cole, and Robin!
I would totally recommend Veteran's United. Tim and his team did such an excellent job!
Overall, the process was fast. The team was great. All of the Criticisms had to do with the underwriters. I wish the underwriters kept track of what had already been asked for so that I'm not sending the same documents more than once. It also felt rushed towards the end, and I was left with closing costs that I didn't have enough time to prepare for with so many extra expenses I had in my budget. Next time, you could let the buyer know upfront that if they're in an apartment that the cost to break their lease will be paid in full on closing day and not wait until the day before to break the news. Other than that, my experience with the loan officer Andy miller and the loan coordinator Erin was a positive one.
