Everyone was so great even after I got confused on a few things that I needed to turn in They talked me through it
It seemed like when veterans United needed something I had a short time line towards the end. I was going through a hurricane and reached out and told them text only and that’s spotty. But the things they needed could have been done a week earlier. This was the worst experience ever.
Response from Veterans United
Thomas, we take your feedback seriously and we appreciate your willingness to acknowledge this situation. We care deeply about customer service and a member of our Client Advocate team would love an opportunity to discuss your loan experience in greater detail. It is always our goal to strive for improvements, and acknowledge any mistakes made along the way. We look forward to learning more from you and how we can be better in the future with our communication.
The team did a great job for us. We are first time home buyers and the team made a difficult situation for us go smoothly and saved us a load of money at closing. We could not be any happier.
By far the best home ownership team I know and would use if I’d ever had to buy a home again!!!
For a first-time home buyer, I didn't think the process would be as smooth as it was.
Although there was a lot of information, it was organized and passed across such that I wasn't overwhelmed.
their portal/ site is very efficient too. it's easy to navigate, and secure.
ill give them a 10
I'll recommend them too.
Veterans United worked with me throughout my home buying process and got me everything I needed in order to successfully purchase our home. Zane and Kelsey were amazing and always in touch if I needed something! 10/10 would recommend to any veteran looking to purchase a home!!
Thank you everyone !
To say that Veterans United made the home buying process smooth and fast is an understatement. I know that you may think that you had the best home buying team, but mine was THE BEST! Maureen, Abbie, Jake, and Josh really treated me right. Thank you! Semper Fi!
From renter to owner in 32 days -- they really are dream workers!
I’ve gone to them for my VA home loans twice- and am glad I did both times. Jeffrey Ferguson and the rest of his team have my trust.
The whole Veterans United team went above and beyond to make my first time home buying experience as easy and stress free as possible. I’m happy I made the decision to go through Veterans United. Will definitely refer any and everyone I know to you all. Thanks for all the hard work and help!
Please see my commentary previously stated for the team at Veterans United.
Outstanding customer service from the whole team at Veterans United! They assisted me from start to finish on purchasing my home. Thank you very much Veterans United, job WELL done!
The overall experience was smooth and easy. I would recommend fellow veterans to use VU if they are looking to finance a new home. All the reps I worked with were helpful and professional as well as friendly.
Overall an excellent experience.
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The entire team at Veterans United made the home buying experience enjoyable and smooth!
The whole team was fantastic, however Candy and Jordan worked really hard to make me comfortable. They were always available and willing to help me understand all of the nuances of the home buying process. I will definitely reach out during my next homebuying experience.
The whole team was wonderful and We would recommend you to any vet we ever ran across thank you thank you thank you again for a wonderful experience
No words can express how thankful I am. This journey has been long and very rocky. Brad and the team made my life, my world, and my children extremely happy. Thank you for treating me like family! I will never forget you.