I have nothing but GOOD things to say about Veterans United. Not because they instantly preapproved me but because they cared. As a retired veteran of 22 years in the US Army, I am more than satisfied. Thank you Veterans United!
Every thing went smoothly until the third party had to authenticate my ability to pay my monthly bills. With a 790 credit score this was obvious. Necessary to complete the paperwork for closing was a three way conversation with Equifax. I tried endlessly to get through to Equifax for this 3 way conversation with 3 bills I paid monthly. After asking for help and advise on how to get Equifax to answer their phone the closing was delayed until further notice. I was on my own now to complete this. I had moved from a distance and staying in a hotel and any further delay was very costly. So I got the idea to flood Equifax voicemail with my name, cell number and urgency. On the day of the closing they called me after hearing all my voicemails. Still my closing was delayed. I was beside myself and was very irate about this happening. No apology and was told during this distressful time that no else has ever had this issue. That comment didn’t help in anyway shape or form. I may seek legal assistance in this matter.
Response from Veterans United
Hi Jane, we appreciate hearing from you and wanted to take a moment to follow up on your comments. Thanks for sharing with our team. As we have previously discussed, there are aspects of obtaining information and confirming with third parties that we are unable to complete on your behalf. We are glad that you had a very positive experience, aside from this one exception. While we do not take responsibility for third party actions, it was beneficial to explore this topic further with you. We hope that you enjoy your new home and that our explanations have helped improve your experience overall. Our Client Advocate team is available anytime during the loan process to ensure excellent customer service, and we would love the opportunity to speak with you further to learn about this experience. Please contact us to share more information.
You cannot go wrong using this company
All veterans should be using Veterans United for their home buying needs. Especially if you are a first time buyer or if you haven’t bought in years.
For a first time buyer this was a great experience and will recommend every veteran I know to us veterans United.
Just be patient. They will do their best to help you. Great communication.
Had a very easy, and enjoyable experience working with Veteran's United, and have already recommended them to a couple of friends/coworkers who are Veterans!
The only thing I would change is to be able to have the site send me text alerts when there is something pending that I need to do. Sometimes I would forget to log on daily and find out a few days later, after logging on, that I needed to accomplish something. That is my only recommendation for the web site.
Mike makes it for us.
I really appreciate Veterans United for all the great work they did throughout this process. They were always there keeping me informed and lending support and encouragement when needed. My entire Team was a joy to work with!
Ready to see for yourself?
Experience first-hand why 352,223 homeowners give us a perfect score!
The Concierge that was assigned to me has a lot of work to do. She was not helpful at ALL with any questions I had. I did not feel she was any good foe your team.
This was such an awesome experience. Brittany Miller, Kathy Villafane, Sara Blanton, and Shannon Matlack. The communication was great! Thx for all the help, the guidance, and advice that y’all gave me during this process. I’m extremely satisfied with my New home.
If you are active duty, these are the guys you want to have your back.
Jake came through, kept us informed during the delay periods and met his commitment to close the loan. Your team made me aware of my options to refinance given the current rates.
