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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

472,223

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
3
2
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Showing all 472,223 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend

Team service was OutStanding, support was given from beginning to end a very pleasant experience...

headshot image of Carma Bittle

Loan Officer: Carma Bittle

NMLS# 1366915

5 out of 5 Stars
Would Recommend

From original loan to the painless refi process with Matt Lucas and his team, I can proudly say they work for the veterans they are serving! Great communication the whole way through! Highly recommend using VU for all your home loan needs!

headshot image of Matthew Lucas

Loan Officer: Matthew Lucas

NMLS# 1027457

5 out of 5 Stars
Would Recommend
headshot image of Carma Bittle

Loan Officer: Carma Bittle

NMLS# 1366915

5 out of 5 Stars
Would Recommend
headshot image of Dylan Edwards

Loan Officer: Dylan Edwards

NMLS# 1765452

5 out of 5 Stars
Would Recommend
headshot image of Holly Ragan

Senior Loan Officer: Holly Ragan

NMLS# 2017154

5 out of 5 Stars
Would Recommend
Keith L

We cannot thank the team enough. For a decision as big as buying your first home, the last thing you need is doubt. Veterans United, particularly Dave's team, ensured that what we wanted, in our hearts, was to buy this first home. It was, and they made our dream happen. Veterans United is lucky to have a team like Dave's team. They clearly worked with a set of values that worked for the good of the client, and to do that for another person, is beyond the normal job description.

Thank you to all involved, because of the hard work of Dave's team, our dream came true.

headshot image of Dave Munns

Loan Officer: Dave Munns

NMLS# 859838

5 out of 5 Stars
Would Recommend

Sam, Kimmey, and Tre are the best of the best and absolutely outstanding to work with!

headshot image of Sam Brown

Loan Officer: Sam Brown

NMLS# 1601606

5 out of 5 Stars
Would Recommend

I love that you have a team that helps you with every step of the process.

headshot image of Jon Abernathy

Loan Officer: Jon Abernathy

NMLS# 49695

4.5 out of 5 Stars
Would Recommend
headshot image of Luke Kissner

Loan Officer: Luke Kissner

NMLS# 2282290

5 out of 5 Stars
Would Recommend
headshot image of Matthew Lucas

Loan Officer: Matthew Lucas

NMLS# 1027457

5 out of 5 Stars
Would Recommend

Zach is absolutely amazing! 10 out of 10 experience and communication!

headshot image of Zach Roberts

Loan Officer: Zach Roberts

NMLS# 1200238

5 out of 5 Stars
Would Recommend

The loan officer and home concierge were awesome in guiding me through the process. The underwriting team has a hard job but also a little understanding and common sense would be helpful when dealing with bank accounts and loans.

headshot image of Greg Tartaglia

Loan Officer: Greg Tartaglia

NMLS# 738413

2 out of 5 Stars

Veterans United should focus on assisting there customers and not just pushing documents to finalize the closing of a home. Veterans United should do more of focusing on what in the best interest of the customer and not solely on the betterment of the company.

Response from Veterans United

Hi Erica,

I hear what you’re saying, and I’m really sorry your experience left you feeling this way. Buying a home should feel like you have a team in your corner, not like you’re being pushed through a process. When communication breaks down or things feel rushed, it can absolutely come across as though the focus isn’t where it should be.

Our goal is always to guide and support our borrowers, making sure decisions are clear and in your best interest. It’s disappointing to hear that wasn’t your experience, and I appreciate you being candid about it. Feedback like yours matters because it highlights where we need to do better, especially when it comes to communication and making sure you feel confident every step of the way.

If you’re open to it, I’d really like to connect and learn more about what happened so we can take a closer look. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com.

We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and if you reach out outside those hours, we’ll follow up the next business day.

Sincerely,
Claire S., Client Relations Manager

5 out of 5 Stars
Would Recommend

Ryan and his team were very professional and friendly. They made my first home buying experience less stressful.

headshot image of Ryan Kawelaske

Loan Officer: Ryan Kawelaske

NMLS# 1698477

5 out of 5 Stars
Would Recommend
headshot image of Brett Metcalf

Loan Officer: Brett Metcalf

NMLS# 2351958

5 out of 5 Stars
Would Recommend
William B

Thank you, Rick Bridgman for getting us our home of our dreams! Without your help, hard work, and dedication we wouldn't be standing here! Me and my family are forever grateful! We have referred numerous friend and family members about Veterans United! You are a great loan officer and you, and your team made our dream become a reality! Thank you and we will definitely seek you in the future for any and all of our mortgage needs!

headshot image of Rick Bridgman

Loan Officer: Rick Bridgman

NMLS# 98981

5 out of 5 Stars
Would Recommend

Johnny just did a great job…. He made to process clear.

headshot image of John Mitchell

Loan Officer: John Mitchell

NMLS# 1116244

5 out of 5 Stars
Would Recommend
headshot image of Blake Weisenfelder

Loan Officer: Blake Weisenfelder

NMLS# 280448

5 out of 5 Stars
Would Recommend

vg

headshot image of Steven Staszcuk

Loan Officer: Steven Staszcuk

NMLS# 42811

5 out of 5 Stars
Would Recommend
headshot image of Andrew Moe

Loan Officer: Andrew Moe

NMLS# 34810

5 out of 5 Stars
Would Recommend
headshot image of Megan Martin

Loan Officer: Megan Martin

NMLS# 2741062

5 out of 5 Stars
Would Recommend
headshot image of Jake Hanson

Loan Officer: Jake Hanson

NMLS# 1068724

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5 out of 5 Stars
Would Recommend

Aaron was awesome with difficult sellers.

headshot image of Aaron Foster

Loan Officer: Aaron Foster

NMLS# 298410

5 out of 5 Stars
Would Recommend

Shannon Hudson is always the best to work with. Her communication is very clear and responses are always prompt. She is the best at what she does and very knowledgeable and willing to answer any question you have or find the answer and get back to you. Highly Recommend!!! Thank you again Shannon

headshot image of Shannon Hudson

Loan Officer: Shannon Hudson

NMLS# 1078335

4 out of 5 Stars
Would Recommend
headshot image of Miguel Rosinski

Branch Manager / Senior Loan Officer : Miguel Rosinski

NMLS# 1828298

5 out of 5 Stars
Would Recommend
Edilberto R

Beyond expectations. We're so thankful.

headshot image of Steve Dean

Loan Officer: Steve Dean

NMLS# 570132

4.5 out of 5 Stars
Would Recommend
headshot image of Andrea Rice

Loan Officer: Andrea Rice

NMLS# 1123296

4.5 out of 5 Stars
Would Recommend
headshot image of Gabriel Maldonado

Loan Officer: Gabriel Maldonado

NMLS# 1603442

5 out of 5 Stars
Would Recommend

Amanda is the best

headshot image of Amanda Barcus

Loan Officer: Amanda Barcus

NMLS# 2724252

5 out of 5 Stars
Would Recommend
headshot image of Miguel Rosinski

Branch Manager / Senior Loan Officer : Miguel Rosinski

NMLS# 1828298

More Reviews

See all 472,223 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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