My team was quick and timely, answered almost all of my questions immediately. It was a stressful process, being my first house, but my team made it so much easier. I especially appreciated the Home Concierge. If I hadn't know anything about where I was moving his expertise would be especially valuable. I feel like I underutilized his skill set. :D
From the first call on Saturday night at 8:30 PM just a minute or so after entering info online until closing, This team is the absolute BEST!!!! Huge shout out to Aaron Swanner, Cara Belcher, and everyone who worked on this team. We were totally impressed and super blessed by you ALL!!!. Way to go TEAM! You made our dreams come true. THANK YOU SO MUCH !!!
Thank you, Aaron, for all the work you put into us closing on our house in Tucson, Arizona. Like buying any big purchase, there were a few small issues, but they were handled quickly. My family was on the road for 2 1/2 months visiting family in California, Oregon, Washington, Idaho and North Dakota. They are happy to be in our new home and ready to get settled down. With me being stationed in South Korea the time and day differences made for some early mornings and late night, but thank goodness for e-mail. We just wanted to say thank you again for helping us get our beautiful home.
Kevin and his team have helped my family into a home twice now and I wouldn’t have it any other way. They are the only ones I trust. They are professional and honest. They help answer all my questions and find me the information I need so fast!
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While we had a few bumps near the end, mostly due to our very unique situation, we are so happy that veterans United was able to get us into the home we loved. Would definitely recommend to more people in the future.
Thank you all at Veterans United for the work you put into helping us get our home!! We love it! We have been letting our friends know about you. Our deepest thanks!
I have never been so impressed with a company and my POC, Cara Musick. Not to downgrade anyone, but I've been with USAA for 22 years. Seriously, if you had an opportunity to work with someone who is a professional and a company that makes it so easy to get a loan, even though I have an over 800 credit score, other banks and lending institutions kept making it difficult. Veterans United did the exact opposite.
Overall was a pretty frustrating experience. There were too many people handling our loan. We had to send multiples of documents due to loss or missing between agents. There was a huge lack of communication with agents except Mike. At one point they emailed to ask if we were still interested in moving forward.
I know it’s a long process and can be frustrating, but communication on the process and less hands to pass through would have made it so much better.
Response from Veterans United
Hey Cassandra,
I really appreciate you taking the time to share your experience. I’m sorry to hear that the process felt confusing and that you had to resend documents along the way. That’s not the smooth experience we aim for, and I can understand how frustrating it must have been to deal with so many different team members.
It sounds like better communication and coordination would have made a big difference here, and that’s really helpful feedback for us to hear. I’d love the chance to look into what happened and see if there’s anything we can learn or improve from your loan process. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com.
We are available Monday through Friday, 9 a.m. to 5 p.m. Central Time. If you contact us outside of those hours, we’ll typically respond the next business day.
Fast, efficient & very easy to work with.
I had a great experience buying my first home with Veterans United. The support covering all of the components from insurance to security, was immensely helpful.
Thank you, Veterans United, for helping our family get into our new home. You have made our dream come true. Thank you for putting up with us during our overseas move from Hawaii to Virginia, and helping us with the transition into our new home. More importantly, thank you for the long hours and work nights you put in to ensure we got this house!
They have taken very good care of us and keep us up to date. Wonderful and easy to work with.
This has been my third home purchase utilizing Veterans United and they have been fantastic everytime. They make the streamlined and easy.
