Words are not enough to say how much I’m grateful for everything that Paul did for me. He’s more than great, friendly, very professional and has great work ethic. Thank you very much Paul for all your time and effort and for giving me another chance with this mortgage. It means a lot to me, and I’m very grateful. Thank you sir.
Bennet was awesome! Very quick on call backs, texts and very clear on directions and kept me on track. All the team were very nice! Thank you all!
Phillip and his team went far and beyond to help us accomplish our dream of buying our home!
What a great experience. From beginning to end. Couple bumps in the road due to home appraisal nothing to do with Veterans United. But i can tell you they came up with another way. Felt the fees were kind of high but otherwise very happy with their performance.
It was fine. Alice was great.
Please send my deepest gratitude to Holly for her work on my mortgage. She was so easy going, informative, accessible and calming during this stressful and crazy time in my life. I have never had such an easy mortgage process. It was actually more difficult finding “that” house than it was dealing with the financial side of it.
Alex Herbel and his team are awesome. Been working with Alex since around 2014. He is our go to person. We will always be Veterans United people. Thank you.
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My experience with Scott, Brad, and the entire team has been without equivocation "awesome"! My team is very astute, patient, thorough, diligent, professional; "as well", their efficacy is second to none. Throughout this journey my family and I, have felt safe, confident, and truly "blessed" by this relationship. "To God be The Glory"! Thank You Veteran's United for standing in the gap for our family, and other Veteran's like us.
Great communication throughout the entire process.
Straight forward, professional but personal and trustworthy.
We wanted to thank Veterans United and especially our loan officer Anne Kuster for making our dream a reality. We must have asked a million questions throughout this process and she was very informative and patient with us. We couldn't have asked for a better experience and just wanted to say thank you for helping us on this journey to our forever home :)
They did everything they could in my best interest. Highly recommend!
My loan team was great. Paul was on top of everything and kept me in the loop. He had all the answers to my questions and kept my expectations on what to expect with the mortgage process realistic.
Kris and the team provided outstanding support from the initial home purchase through the refinancing process. Their professionalism and guidance made everything seamless, and I highly recommend them.
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Chase is awesome he always stayed in touch with emails or phones calls about our refinance. He answered all our questions.
Rob and Landon were amazing! Highly recommend for all your home buying needs.
For my 1st home refinance, this was a NIGHTMARE!!! And I'm not the Veteran, My Husband is. The added stress from this what should have been a slam dunk REFINANCE, UNACCEPTABLE for OUR VETERANS!!! From confusing phone calls, texts, submitting same documents more the 3 times, lied to about closing dates, even at closing the paperwork wasn't accurate! Get your shit together! Very DISAPPOINTED! Especially because of the name they use!!!
Response from Veterans United
Hi Thomas,
I’m really sorry to hear how stressful and frustrating this refinance experience was for you and your family. What should have been a straightforward process clearly fell short, and I understand how repeated document requests, unclear communication, and inaccurate timelines would be incredibly upsetting.
I also hear how important this is given your family’s connection to a Veteran. That trust means a lot, and I’m sorry we didn’t live up to it here.
I’d truly like the opportunity to look into what happened and better understand where things broke down, especially around communication and closing expectations. If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com.
Our team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we’ll follow up as soon as possible if you reach out outside those hours.
Sincerely,
Claire S., Client Relations Manager
This was the first time in my life I have ever felt taken care of. For as stressful as buying a first home can be, Veterans United did everything and then some to help me through the process. I am glad that I went with them.
Everything went great. The entire purchasing process was mapped out step by step by the team, making it an incredibly easy process.
The team was Absolutely Fantastic and Awesome❣️They are an Extreme Blessing❣️
It took just a few hours after setting an account up that we were approved and set up with a local realtor.
Ryan Davis was are main go to and he did an amazing job keeping us in the loop and making sure we had everything we needed.
Erin was on top of everything she did❣️
Team I worked with was outstanding.They explained every step of the mortgage process with detail.They had all the answers for all my questions ti put me at ease.
