Definitely recommend! The team and portal makes everything very easy to know what is needed and needs to be done.
At the start of the loan process, things seemed to be going smoothly. Due to my wife nearing retirement from the Air Force, we couldn’t use her financials for the loan — that was understandable. However, from day one, I made it very clear that she needed to be listed on the title/deed. Despite this, Veterans United repeatedly overlooked that request — even up to the day of closing.Throughout the process, communication was inconsistent and frustrating. It became almost impossible to get updates at times because the entire Loan Team would be out of the office. I was contacted by multiple loan officers, often without context, which left me unsure who I was supposed to be working with. Attempts to escalate concerns through their live chat were intercepted by the same loan team I was trying to get past — not helpful when you're trying to speak with someone accountable.Even after being assured the title/deed issue had been addressed, I was told — just days before closing — that I needed to handle coordinating everything with the title company and get power of attorney forms signed and notarized. That last week was a nightmare: I had to take care of all of it myself while preparing to move cross-country from Montana to Michigan.The day of closing, I showed up to the title company only to find that Veterans United had once again failed to process the POA — causing even more delays and stress. I finally spoke with a supervisor, who was based in an entirely different location and had no idea what was going on. His response? That I needed to keep handling it myself.This entire experience was chaotic and exhausting. The lack of accountability, follow-through, and basic communication from Veterans United made an already stressful situation worse. I have every conversation, document, and timeline recorded. If they attempt to deny this review, I have no problem sharing the entire paper trail.Maybe I just had bad luck, but I wouldn’t recommend going through what I did to anyone.
Response from Veterans United
Hi Michael,
I’m really sorry to hear how chaotic and frustrating this experience was for you and your wife—especially at a time that should’ve been full of anticipation, not stress. You clearly communicated your needs upfront, and the fact that your request about the title and deed was still being mishandled all the way up to closing is just unacceptable. That’s a failure on our part.
Trying to move across the country while coordinating power of attorney forms, title company logistics, and tracking down your loan team? That’s an enormous amount to put on your plate, and it shouldn’t have been your responsibility to hold things together like that. I can’t imagine how exhausting and disheartening it must’ve been, especially when you were just trying to make sure your wife was properly included.
I know an apology doesn’t undo the stress this caused, but I want you to know your feedback matters and we’re taking it seriously. If you’re open to it, I’d appreciate my advocates to have the chance to review your loan file in more detail and make sure the right people here understand what went wrong. You can reach me at 1-800-212-5200 or email ClientAdvocate@vu.com. We're here Monday through Friday, 9 a.m. to 5 p.m. CST, and happy to connect whenever it works for you.
I have always been told buying a house was very nerve-wracking and a nightmare...thanks to Matt and company I didn't experience anything remotely close to that. In fact, my buying a house experience was awesome and so smooth that it made me nervous. I have no doubt it was due to the incredible job Matt did behind the scenes. THANKS EVERYONE FOR MY BEAUTIFUL HOME!!!
The VU team was very organized. Helping make the process so much easier. Great communucation, great checklists, and so helpful with the whole process of getting a home
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The only problem that I consistently saw was a lack of continuity between staff members. I would often be asked to do something by one and then again and again by others.
The Team that I was assigned went above and beyond for me. They made sure that not only I had everything I needed but also kept me informed and motivated. I am truly grateful to have had an amazing team. I will never forget them as they have truly changed my life.
very satisfied with the whole process from start to finish, the loan officers and the veterans united website made everything super easy to get everything done in order to close on time.
As a veteran and first time home buyer, Veterans United made it extremely easy to buy our home. They have a great team that guided us through our lifelong goal of owning our first home. Special thanks to my loan officer Trevor Lally. Thank you for serving us!!
the entire process was so much smoother, easier, and communicative than my previous experience with a competing company.
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Bryan and his team were great and easy to work with throughout the whole process. They were quick to answer questions and stayed in touch regularly. Would highly recommend them!
The whole team at Veterans United helped immensely. We are first time home buyers, and have heard horror stories going through the loan approval and home buying process. They made everything seamless and helped every step of the way.
This was our first home, so I had no idea of what to expect when it came to take those first nervous steps. Then I found Veterans United while scrolling through Facebook, and my journey began. Will had such a great personality and helped me 100% along the way. If I had questions, day or night, I knew I could call will and he made sure I was satisfied! Thanks will for all you have done and continue to do for my fellow brothers and sisters in Arms! Our family is a happier family now that we have a place to call home!
Kodi, Anna, Heidi, and Jacque were so helpful and informative during our entire home buying process! If we should look to purchase another home, our prayer is that these four awesome individuals are still working at Veteran’s United!We’re too tired for the celebration dance right now, but it’s coming!!!
To be honest, I used to feel a deep sense of dread when it came to navigating anything associated with the VA. However, everything changed when I encountered an extraordinary team that completely transformed my perspective. I want to express my heartfelt gratitude to each member of this outstanding group, particularly Andy, Jake, Lauren, and Andrea, for their remarkable dedication and effort. From the very beginning to the conclusion of my experience, there was not a single moment of miscommunication, and the level of professionalism they demonstrated was nothing short of exceptional. Their commitment and support made all the difference in my journey, leaving me truly impressed.I sincerely appreciate all that you do. Your unwavering dedication and service are invaluable, and I am truly grateful. Please continue to be a source of support and inspiration, as you have the power to positively transform the lives of my fellow veterans and their families. Your efforts make a profound difference.
