Excellent teamwork from Veterans United. They are the absolute best mortgage company to work with. This is the second time I have had the pleasure of getting a mortgage with them and both times were great experiences....I highly recommend!!
D. Wescott
As a veteran diving into homeownership, the VA Home Loan program has been a solid option, and I’m thrilled with how it worked out for me. Here’s my take, focusing on communication, ease of the loan process, and the knowledge of the team I worked with.
Communication: 4/5
The communication with my lender and the VA was mostly clear and responsive. My lender kept me in the loop about what documents I needed, like my Certificate of Eligibility , and walked me through the funding fee . They were quick to answer my questions about rates and terms, which helped me feel confident. However, there were a couple of moments when I had to follow up to get updates on the appraisal, which felt a bit slow. A little more proactive outreach from the team would’ve made it perfect.Ease of Loan Process: 4.5/5
The VA loan process was surprisingly smooth for such a big purchase. Not needing a down payment was a huge relief, and skipping private mortgage insurance kept my monthly payments manageable. Getting the COE was simple through the VA’s online portal, and the paperwork, while detailed, wasn’t overwhelming. The appraisal took a bit longer than I expected, and I had to make sure the house met VA’s property standards, which ruled out one home I liked. Still, the streamlined process and clear steps made buying my first home way less stressful than I thought it’d be.
Knowledge of Team: 4.5/5
The lender’s team knew the VA loan program inside and out, which gave me confidence. They explained how the VA’s backing meant lower interest rates (mine was noticeably better than conventional quotes) and walked me through options like rolling the funding fee into the loan. They also clarified how to navigate seller concerns—some were wary of VA loans due to appraisal myths, but my realtor and lender handled it like pros. The only hiccup was a junior team member who seemed less familiar with specific VA requirements, but the senior staff stepped in quickly to sort it out.
Overall Experience: 4.5/5
The VA Home Loan made buying my home achievable, with no down payment, no PMI, and competitive rates. Communication was solid, though I’d love more consistent updates. The process was easy for a first-timer like me, and the team’s expertise carried me through, despite a few minor bumps. The funding fee and occasional seller pushback were drawbacks, but the benefits far outweigh them. I’d highly recommend the VA loan to any eligible vet or service member—just pick a lender who specializes in VA loans to make it even smoother.
I wish there would be someone to answer on the weekends.
I have always been told buying a house was very nerve-wracking and a nightmare...thanks to Matt and company I didn't experience anything remotely close to that. In fact, my buying a house experience was awesome and so smooth that it made me nervous. I have no doubt it was due to the incredible job Matt did behind the scenes. THANKS EVERYONE FOR MY BEAUTIFUL HOME!!!
What a pleasure it was to work with this team!! Benjamin, Lindsey and Erica are the best!!!! They made this process so much fun!!!
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To describe the process in 2 words. Smooth & Easy! Thanks, Veterans United!
Very smooth, seamless process! Every employee treated us royally. A lot of communication with us and they kept our wonderful realtor in the loop. Wet signing was minimal because most of the paperwork were signed electronically. I would highly recommend Veterans United Home Loans to those wanting to use their VA home loan benefit.
As a veteran and first time home buyer, Veterans United made it extremely easy to buy our home. They have a great team that guided us through our lifelong goal of owning our first home. Special thanks to my loan officer Trevor Lally. Thank you for serving us!!
This was so much easier than I expected. Veterans United set us up with a realtor on both ends, one helping us buy a home and one to help us sell our home .
I admit, my wife and I really didn't know that much about buying a home, Veterans United explained everything to us.
We were able to purchase the home of our dreams because of Veterans United.
I’ve used VU for two home loans thus far & they have been a joy to work with. They make the process as easy as possible and are very accessible when needed.
What an outstanding experience. My husband and I were very pleased with how smoothly this whole process was. I would highly recommend Veterans United.
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Answer all questions promptly stay on top of the case would recommend them for the next home loan
Everyone was very friendly and helpful. They made buying a house very easy for us
This was our first home, so I had no idea of what to expect when it came to take those first nervous steps. Then I found Veterans United while scrolling through Facebook, and my journey began. Will had such a great personality and helped me 100% along the way. If I had questions, day or night, I knew I could call will and he made sure I was satisfied! Thanks will for all you have done and continue to do for my fellow brothers and sisters in Arms! Our family is a happier family now that we have a place to call home!
