Matt went above and beyond to make our dream of owning a home come true. Through credit issues, paperwork issues, and self inflicted challenges, Matt kept us on track and optimistic about our home buying experience. I am so thankful for the teams efforts in getting this deal closed.
Veterans personnel are friendly and initially very responsive in a timely manager BUT the under writer portion of the process is really unacceptable. Information should be supplied in a timely manner by the applicant(which it was in every case) and time lines respected and met but the under writer process is not timely for a thorough, in depth review and lacks respect for their deadlines. The information requested is not reviewed in a timely manner nor with any perceptive or knowledgeable review. Information requests for things already submitted suggest they aren't reviewing what they request or they don't have the ability to understand what they have requested.
Mary was very very helpful and was always willing to go the xtra to help me! I was amazed at how quickly my case progressed!! Thank you very much.
Thank you all at Veterans United for the work you put into helping us get our home!! We love it! We have been letting our friends know about you. Our deepest thanks!
The team goes above and beyond to communicate every step of the way! Extremely knowledgeable, kind, and personable. We could not have asked for a better group to work alongside us through this process!
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Jake and. Codi was great ... 24hrs 30days!!
Jeff Magsamen and his team did an outstanding job from start to finish.
A true professional who conducts business as it should be done!
Cameron and his team were great with keeping me informed of next steps. The To-Dos section was a great way for me to get my affairs in order.
We had an excellent experience working with our loan officer, Jake. He is incredibly responsive, knowledgeable, and patient throughout the entire process. Jake truly understands and cares about his clients, guiding us every step of the way. Even when we had to submit our offer three times, he remained calm, supportive, and patient with us, making what could have been a stressful experience smooth and manageable. We highly recommend Jake to anyone looking for a professional who genuinely goes above and beyond.
Thank you, Veterans United, for helping our family get into our new home. You have made our dream come true. Thank you for putting up with us during our overseas move from Hawaii to Virginia, and helping us with the transition into our new home. More importantly, thank you for the long hours and work nights you put in to ensure we got this house!
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Hands down the best Mortgage people in the business. Everyone on the loan team is friendly, helpful, knowledgeable , and make everyone feel like family. They truly have the Veterans best interest when it comes to buying a home. This is my second time using VU and wouldn’t even go with another company in the future. Anytime I needed help or had any question, within minutes someone got back to me with an answer. They even reached out to me to see how I was doing through the process
She was very responsive.
My family and I are loving our new home! Our experience throughout the entire process was made enjoyable by the experience, professionalism, and commitment we were shown by our loan officer, Chris Shoemaker. Chris was fast, thorough, understanding, and patient when it came to understanding our needs and answering our questions. He worked with us and around our schedules allowing us to get into our home fast and easily! Very pleasant experience going with this company! They are highly recommended! My real estate agent event commented that this was one of the smoothest and best company she's dealt with!
Tyler and his team was beyond outstanding.
