Our experience with Veterans United home loans has been great. I recall when I ask Matt if we could qualify for a larger amount due to homes being taken in a rather quick manner. Matt was eager to assist us and I qualified for the amount needed. As a veteran I would just like to say "thank you" for everything you've done for us. I'm a retired reservist with 28 years of service in the Air Force and as we say in the Air Force "Aim High" you guys have really accomplished this.
Unbelievably fast and easy going the entire process was with Veterans United.
Everyone worked together as a team to make my first time home purchase possible.
From the moment I was pre-approved to the very end at closing, Jeffrey first called me that I had been pre approved, immediately afterwards Eric in the lending department contacted me introducing himself and advising me that he will try his best on getting the numbers right for me with soon after the numbers came in Eric then introduced me to Justin with Underwriting who had all my questions answered and he notified me whenever he had documentation that needed signatures by using the Veterans United App which made everything so easy.
Lastly but one who was there from the beginning till the end was Kaylyn with home buying concierge. Kaylyn extended her kindness to me with authenticity and thoughtfulness. And with that said everyone at Veterans United were so welcoming and in one month I had been approved for the loan and a closing date.
Do not feel intimidated by your credit score because there’s people at Veterans United who Rock and will make it possible for you to own a home as was my experience.
And now l am in my dream home still trying to believe that I was approved and now a home owner.
Thank you and I’m forever grateful for everyone at Veterans United Family.
P.S Eric, Justin, Jeffrey and Kaylyn the welcome home package 📦 arrived. You guys rocked!
Merry Christmas
God Bless
Brain and his team made my first home buying experience stress free. Brain took the time explaining everything to me and DID NOT treat me like a nuisance. Natalie was also amazing and handled all the ground work for my house.. 10 out of 10
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Communication was excellent! They were always available for any issues!
I went into this process not knowing and not having any experience with VA loans. The way Janet Bowe and Tommy Purk guided me, explained everything to me was very appreciated. They relaxed any type of anxiety I had which made this a very pleasant experience.
We are finding more and more wrong with the house.I got fucked in this, and I wish I never did this.
We have been truly blessed by the outstanding professionalism and determination of Jeff and Shan. They spent many hours, days and then months working on our loan. They showed us sincere love and concern for us while we traveled this journey. We had many unforeseen obstacles placed in our way and they never gave up on us. They worked tirelessly to help us obtain our dream of owning a home. They prayed for us while we waited to overcome our difficult circumstances. They gave us Hope during the times that we did not see the light at the end of the tunnel. Through it all, we have been grateful that God placed Jeff and Shan in our lives. May God continue using them both, to bless the lives of those they assist along the path of owning a home. We will forever be grateful to them for their sincerity and passion for what they do. Thank you for having such awesome people!!
I am sorry I have to say this, but this second time around started out great tell the end.
I feel that Jon was pre-occupied in his work in and out of the office.
Getting final numbers was a tragedy and more work is needed to have final numbers and response to the client.
Response from Veterans United
Hi Devon,
I’m really sorry to hear that this second experience didn’t end the way you hoped. When things start out strong, it’s disappointing to feel the communication slip or to be left waiting on final numbers. That part of the process can be stressful, and you deserved clearer updates as everything came together.
I’d really like for my advocates to have the chance to look into what happened and make sure your feedback is fully reviewed. If you’re open to it, you can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. My team is here from 9 a.m. to 5 p.m. Central Time, and if you reach out after hours we’ll typically follow up the next business day.
Thank you for taking the time to share this with me. I’m here if you’d like to talk more about your experience.
Great group of professionals have done and OUTSTANDING job with me. I will gladly recommend them to other veterans.
