Very easy and upfront process. Answers all questions very timely.
I have always been told buying a house was very nerve-wracking and a nightmare...thanks to Matt and company I didn't experience anything remotely close to that. In fact, my buying a house experience was awesome and so smooth that it made me nervous. I have no doubt it was due to the incredible job Matt did behind the scenes. THANKS EVERYONE FOR MY BEAUTIFUL HOME!!!
100% percent would tell everyone to use Veterans United for the home loan services!
Veterans United kept me informed of every detail from start to finish. Quick to reach out to me if any issues arose . Quick to respond to any questions I might have had. I would recommend them to any veteran who is looking to buy.
As a veteran and first time home buyer, Veterans United made it extremely easy to buy our home. They have a great team that guided us through our lifelong goal of owning our first home. Special thanks to my loan officer Trevor Lally. Thank you for serving us!!
The team that was working with me was amazing. They were always available for whatever question or issue that I had
Process was extremely easy.
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You all have made this process a dream come true for my husband and I and with it being our first home we had absolutely no idea of what to expect and quit frankly a little skeptical but you and Your very knowledgeable staff walked us through every step of the way from start to finish! Thank all of you for my family happiness.
Veronica Baker
This was our first home, so I had no idea of what to expect when it came to take those first nervous steps. Then I found Veterans United while scrolling through Facebook, and my journey began. Will had such a great personality and helped me 100% along the way. If I had questions, day or night, I knew I could call will and he made sure I was satisfied! Thanks will for all you have done and continue to do for my fellow brothers and sisters in Arms! Our family is a happier family now that we have a place to call home!
My entire team was absolutely amazing! Not even kidding this was easier than buying a car!
During my purchase process, I had the good fortune to work with Brian Nelson and Sarah McGuire. They kept me informed every step of the way and answered all of my questions quickly and correctly. Combined with my real estate agent, I experienced no anxiety or frustration that I have heard so many others speak of from their home-buying experiences. It was a simple and smooth process from start to finish. Every veteran homebuyer owes it to themselves to work with Veterans United. You’re simply the best!
Would not recommend realtor DHope Realty. Very unhelpful. Heard some stuff from other friends that bought within the last year that received a lot more credits and incentives through other lenders. Would. Not. Recommend.
Response from Veterans United
Hi Justin,
Thanks for taking the time to share your experience. I'm really sorry to hear you didn’t feel supported by the agent you worked with, and that the process left you questioning whether you received the same level of care and value others have shared with different lenders. That’s frustrating—and I can understand how that would leave a bad taste after such a big life moment.
It’s important to us that both the lending and real estate sides of your journey feel connected and transparent. I hate that it didn’t feel that way for you, and I’d really like to take a closer look into what was offered or communicated along the way.
If you're open to chatting more, we'd appreciate the chance to talk through your concerns and make sure your feedback gets where it needs to go. You can reach my advocates at 1-800-212-5200 or email ClientAdvocate@vu.com. We’re here Monday through Friday, 9 a.m. to 5 p.m. CST.
