They were so great!!! 😀 Best experience and easiest way to buy a beautiful home. We didn’t have to do anything but sign. They do it all. God bless
After reading reviews and weighing my options I chose VU. It was a very seamless process and I’m thankful to now have my forever home.
There is no way I could have done this on my own and other loan companies made the process seem daunting and overly complex. With the guidance of my loan officer from Veterans United, I never felt uneasy about what to do next or if I wasn't getting enough information. He made all of the difference for me and I really felt like I was his main priority. My journey was a breeze thanks to him!
We are so very thankful for Matthew and the rest of the team. They all worked hard, seems like they worked through the night to get us into our house. Thank you to all!
I've dealt with horrible mortgage companies in the past. I'm here to stay with Veterans Untied. Christopher Robinson and the team he works with, are absolutely phenomenal.
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Great experience they were with me every step of the way and guided me through it all
I am very satisfied and thankful for yalls services. I would highly recommend yall to anyone .Yall have awesome team,forever grateful for yall.
"Scott, Santrice, and Jeffery were instrumental in helping us find our dream home, which turned out to be quite a challenging task. Their unwavering commitment and determination truly stood out throughout the entire process. We greatly appreciate their caring approach and their willingness to go the extra mile to make sure we found the ideal property to make our own." Thank you so much . You get 1,000 stars
Our experience with Aaron and Veterans United home loans was so easy I could hardly believe it. He was always available or very quick to get back to me. Correspondence was quick and efficient with the whole team. He was level headed and didn't try to get me to buy the farm when I could only afford a barn. I'm thankful for the pleasure and ease of working with Veterans United.
Veterans United rocks! From start to finish, my team of rock stars were very helpful and informative. They not only gave me personal attention, they made sure I was in the loop about every aspect of the loan process!
I would not ever recommend them to anyone. After all the digging into me and my wife's finances, they kept changing the number to help the seller. The people they got to, so-called help use were a joke. They kept changing the closing date because they were trying to find a way to make more money off us. A lot of the stuff they were asking us was the same stuff we had already given them. A lot of stuff was so last-minute to help them take advantage of us being first-time buyers. They should not be using the name Veteran United, they are just taking advantage of us because they know the money is guaranteed from the VA. So please beware and find other people who know about the process to help you. And whatever you do not trust their word about anything, get a second opinion. You also need to keep a close eye on thier documents and the numbers becaused they will keep changing them tto make your loan go higher and here if they see they can squeeze more out of you so be very very carefull.
Response from Veterans United
Hey Alexander,
I’m really sorry for how this felt. I hear how upsetting it was to see numbers change, to be asked for the same documents again, and to have closing dates move. I can understand why you’d feel taken advantage of, especially as first-time buyers. That’s not the experience you should have had, and I’m sorry it left you feeling this way.
We want every borrower to feel informed, respected, and in control. When figures or timelines shift, we should explain clearly what changed and why, and we should do that early. Your feedback helps us see where we fell short on communication and expectations. If you’re open to it, my Client Advocate team can review your disclosures, timelines, and any last-minute document requests with you to bring clarity and address your concerns. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time and will follow up the next business day if you reach out after hours.
There help me with everything from credit reports and closing costs.
They were true, honest attentive to every detail to make buying a home as smooth as could be.
It has been 24 years since my husband separated from the Army and we have never before pursued using his VA loan benefit, so the process was new to us. I was hesitant to go this route simply based on the fact that we knew nothing about the process and this was our third home purchase in 21 years. We got great service from everyone at VU! And there was so much we didn't know and needed to have explained along the way. The biggest thing that stands out in my mind about our experience is how EASY everything was and how seamlessly the process was from initial loan approval to closing. We got the keys to our home yesterday (10/25) and our closing date was 11/4!
As a first time home buyer many things can be confusing but Veterans United was there with every step of the way guiding our family through the process. Their platform made it easy to submit documents with a to do checklist so nothing would get missed!
