Steve was great to work with! Great communication.
Fantastic! Veteran's United provided a great team for my wife and I to get thru the home buying process as first time buyers. Everything went great and I couldn't happier.
Lance and his team did an awesome job! Every step of the way he made sure we not only understood but gave us advice. We are not just another number, I fell like we are family. I know that sounds cliche, but it’s the truth! Thank yall so much for everything!
The VU team was very sincere and detailed in answering all my questions and concerns. They were amazing with follow ups.
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The process was smooth and basically effortless, thanks to Stephen and Trent. 10/10
Communication could have been better. There were a lot of unanswered calls and emails.
I am so glad I decided to go with Veterans United because I really don't think I would have had the same level of dedication and professionalism I had with you and your team. I truly want to thank you for everything you did for my wife and I during our home-buying process. I can tell you it was a bit stressful, but you were always there for us. Whether it was me calling you at night or on the weekends just to clarify things, you were always there! I cannot express to you how much that meant to me and how it eased my mind. Thanks to you, you gave us the opportunity to not only buy our dream house, but to be able to have my family grow and create memories in our new home.
2nd loan didn't go nearly a smooth as the first and will be my last with you guys. Between poor communication with the team and having to have Jon keep me from walking away mid process because he's apparently the only one that can communicate on that team. Add in the extra almost $2k it cost me to "extend" my rate lock 27 days its hard to recommend VU to my fellow vets.
Response from Veterans United
Hi Justin,
I’m really sorry to hear this experience felt so much tougher than your first one. When communication misses the mark and you’re left feeling unsure about what’s happening, it can take a lot of the trust out of the process. I can understand how frustrating it was to feel like you were holding things together mid-process and then dealing with unexpected costs on top of that.
If you’re open to talking more, you can reach my team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re here from 9 a.m. to 5 p.m. Central Time. We’d really appreciate the chance to look into what happened and make sure your feedback is fully reviewed.
Trey Barrow, Ana and the rest of the staff have been outstanding. They went above and beyond to make sure that my wife and I were ready for the move. Always ready to answer questions and make sure we had everything we needed.
I had a very positive experience with everyone that I interacted with at Veterans United. They helped me through every process and answered all of my questions. They were all very friendly and helpful.
A well-organized, competent organization. They work together to quickly process the piles of paperwork and make it look easy.
The whole process was very disorganized with little communication, next steps and what some terms mean. Additionally, there were several people calling to “set things up” when the closing was not even near.
Response from Veterans United
Hi John,
I’m really sorry to hear the process felt disorganized and unclear. When you’re trying to move toward closing, you deserve steady communication and a clear sense of what’s coming next, and I understand how frustrating it is when that doesn’t happen. I’d appreciate if my folks had the chance to look into this with you.
If you’re open to talking more, you can reach us at 1-800-212-5200 or ClientAdvocate@vu.com
Kenzie Tree and the Veterans United team were absolutely exceptional, providing the best possible support throughout my first home-buying experience. They expertly guided me through every step of the process, ensuring I secured a much-needed home for my mother and me.Kenzie Tree was particularly remarkable; she maintained an unwavering positive attitude and never let me feel discouraged, even when obstacles arose. She kept the "train rolling" efficiently all the way to the closing date. To top it all off, we closed right before Christmas, which was the most incredible holiday gift. I couldn't be happier with their outstanding service.
This is my second experience with Veteran’s United and both have been great!
Thank you, Aaron, for all the work you put into us closing on our house in Tucson, Arizona. Like buying any big purchase, there were a few small issues, but they were handled quickly. My family was on the road for 2 1/2 months visiting family in California, Oregon, Washington, Idaho and North Dakota. They are happy to be in our new home and ready to get settled down. With me being stationed in South Korea the time and day differences made for some early mornings and late night, but thank goodness for e-mail. We just wanted to say thank you again for helping us get our beautiful home.
During the past 45 years of marriage, my wife and I have moved around and purchased a number of homes. We have never had such a good experience as we have with Veterans United Mortgage Lenders. We are truly impressed!
