We had an outstanding experience working with Ali throughout our homebuying/selling journey. From the very beginning, she was incredibly knowledgeable, responsive, and patient, walking us through every step of the financing process with clarity and care.
The team concept at Veterans United worked flawlessly to help me meet the goal of home ownership.The process was timely and all the parts moved smoothly..I would recommend Veterans United to any veteran looking to use their VA home loan..thanks guys..
This is my third home loan with Veterans United. I purchased in 2015, 2020, and now 2025. As a prior realtor who has experience with multiple lenders, Veterans United is my top recommendation to other service members, and it is the only lender I will use.
As a disabled veteran embarking on the significant milestone of purchasing my first home, I expected professionalism, support, and integrity—particularly from an organization that markets itself as a veteran-centric lender. Unfortunately, my experience with Veterans United, and specifically with the loan team led by Meghan, was nothing short of traumatic, disheartening, and unacceptably unprofessional.Veterans United proudly proclaims that they are “with you every step of the way.” In truth, they are pressuring you every step of the way—relentlessly and, at times, coercively. Throughout the process, I was pressured seven separate times to move up my closing date for what appeared to be the team’s financial convenience. This wasn’t simply encouragement—it was manipulation, including the use of scare tactics that falsely invoked external economic pressures such as “Trump tariffs” to frighten me into decisions that were not in my best interest.Despite having my interest rate locked on April 1st via the official Rate Lock Disclosure, I was told I could incur additional costs—thousands of dollars—unless I moved faster. These tactics were not only disingenuous but downright unethical. When I rightfully escalated my concerns to the supervising director, he unilaterally changed my closing date without my knowledge or consent—a blatant breach of contract. Only after persistent, repeated demands did this get corrected, not through accountability, but due to my refusal to accept such unethical behavior.Furthermore, Meghan displayed a condescending attitude throughout, seemingly presuming I lacked awareness or intelligence. As an HR Director, I am well-versed in the importance of detail and compliance, and I was appalled by the number of documentation errors I had to identify and request be corrected—in writing, multiple times.The team’s communication style was cold, impersonal, and almost exclusively via email. There were no genuine check-ins to ask how I was managing or if I had any questions—only calls to exert pressure and escalate urgency. They disregarded reasonable timelines, constantly pressing me to complete “To Do” items that were either out of my control or dependent on their own delayed processes (such as the appraisal, which they took 10 business days to conduct after pressing me to schedule it immediately).This experience, which should have been filled with excitement and pride, instead exacerbated my PTSD and contributed to a deep sense of depression. It is unconscionable that a company dedicated to serving veterans would treat one in such a way. Frankly, this team is in dire need of corrective action and training—especially the Director, whose behavior was egregiously unprofessional.What ultimately got me through this process was not the loan team, but my exceptional Realtor, who offered compassion, consistency, and advocacy when Veterans United failed to do so. I am grateful to have had a support system outside of this lender because, otherwise, the emotional and mental toll might have been even more devastating.Veterans United should be ashamed. No veteran should be subjected to such treatment, particularly when seeking the very dream they defended for others—the dream of homeownership. Accountability is not optional; it is overdue.
Response from Veterans United
Hi Kerstin,
Reading your review was heartbreaking. What you described isn’t just disappointing—it’s deeply concerning. You trusted us with one of the biggest moments of your life, and instead of feeling supported, you were left feeling pressured, dismissed, and emotionally drained. That’s not what Veterans United stands for, and I’m truly sorry that your experience was so far from what we promise and what you deserved.
I can’t speak for every step of your journey, but I can say that no veteran should walk away from their homebuying experience feeling manipulated or disrespected. The moments that should have brought pride and excitement instead left you with stress and pain—and I hate that our actions contributed to that. It’s clear your concerns were not heard the first time, and that’s not okay.
I want to make sure this gets the attention it deserves. If you're open to it, please reach out to my team directly so we can better understand what happened and work with our leadership to address this. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is here from 9 a.m. to 5 p.m. Central Time, but please reach out anytime—we’ll be ready to listen.
Positive experience with the lioan team also realtor/closing team
I want to thank Mr. Smith, and Mr. Litzinger for the help. They made my dream a reality, and they are the best. I hope to work with them again in the future.
Kayla Wilson was such a great help to my wife and I. Even though we did not qualify at first for a mortgage, she guided us and gave us great advice on how to get our credit scores up and how to pay down debt. We would have been unable to get a mortgage without her help. I also can’t say how great it was to work with dalton. He always had our best interests in mind to ensure we would get the best deal.
Absolutely amazing home buying experience. Thank you to the team for the support and patience.
Alberto and Brayden were fantastic team members to work with on all aspects of our home loan, especially with the to do list keeping us on track. Thank you Veterans United!
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From start to finish, Veterans United exceeded my expectations. Every step — from pre-approval to closing — was handled with care, professionalism, and clear communication. What really stood out was how seamlessly they connected me with the perfect real estate agent, making the entire journey stress-free and even exciting. I couldn’t be happier with the experience and highly recommend them to anyone looking to make their homebuying process smooth and successful.
Everything went great working with my VU team. Found an amazing property and closed on the loan in a quick and responsible timeframe. App was easy to use and much communication with the team throughout the entire process. Thanks again!
That would be great. I would love that. This team should do training for others in how to get things done all the while being so genuine and caring. They had it all. I’m sure I was a challenge at times but you would never know it by their response. A great experience.
