Skip to Content

Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

Video thumbnail of Rob Riggle with Military Spouse Laura reading her Through the Roof Review for Veterans United Home Loans Watch more Through the Roof Reviews on our YouTube Channel!

347,634

Total Customer Reviews

98%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
3
2
1

Filters by recency
Filters by state
Filters by branch of service
Filters by type of loan

Showing all 347,634 unfiltered, unedited reviews

Starting on Page 469 of 11524. Return to Page 1 »

5 out of 5 Stars
Would Recommend

Thank you all

Loan Officer: Whitney Brown

NMLS# 1122765

5 out of 5 Stars
Would Recommend

My family wants to thank everyone that has been involved with the process of buying our home. I also want to personally thank David Bruns for working so diligently on establishing what I needed to get done in order for things to get approved. Also, thanks to Beau Roberts for being on top of things and listening to my complaints.

Loan Officer: Kendall Haun

NMLS# 1708656

5 out of 5 Stars
Would Recommend

Second time working with this team. Another great experience.

Loan Officer: Adam Craig

NMLS# 1726012

4.5 out of 5 Stars
Would Recommend

Loan Officer: Jake Frogge

NMLS# 1143132

4.5 out of 5 Stars
Would Recommend

Loan Officer: Nyk Farris

NMLS# 1627933

0.5 out of 5 Stars

Jeff Gordon served as a liaison in this process but his assistant Sarah Hadley was the individual assisting my husband and I in this process and she did a terrible job. Poor communication, hostile attitude, no sense of urgency, and conflicting with the information she provided. She tried to undermine us the entire process which resulted in a delay in closing amongst other things.

Response from Veterans United

Jaquavious,

I’m really sorry for how things went and appreciate you sharing the feedback.
Our Client Advocate team is here for you. If you’d like to discuss this in more detail, we’re here to help however we can. Please reach out anytime.

Sincerely,
Kendra, Client Relations

5 out of 5 Stars
Would Recommend

The home buying process while exiting and fun, is a very stressful and time consuming ordeal. I can’t speak highly enough of the support I received from my team at Veteran’s United. There will be a lot of questions and concerns along the way and these people are real, diligent, professional and some serious hard working individuals with answers for all of them. Big thank you to everyone involved with our home buying experience.

Loan Officer: Jeff Gordon

NMLS# 202235

5 out of 5 Stars
Would Recommend

Couldn’t have asked for a better experience buying my first home. Great team. They sent great gifts too. A+.

Loan Officer: Seth Wilmes

NMLS# 1632136

5 out of 5 Stars
Would Recommend

Loan Officer: Alex Dickherber

NMLS# 2070297

5 out of 5 Stars
Would Recommend

I was a little unsure about the whole home-buying process mostly because I had never done it before. But the people at VU made the entire process smooth from start to finish and someone was always available to answer my questions. Hats off to everyone and thanks for helping me and my fianc

Loan Officer: Kris Ball

NMLS# 1373481

5 out of 5 Stars
Would Recommend

The team was so impressive. They were and are amazing. It was a pleasure to work with them. The continuous and daily communications was refreshing provided confidence in providing a positive outlook all along.

Loan Officer: Alissa Thomas

NMLS# 2030055

5 out of 5 Stars
Pamela F. is Through the Roof!

From renter to owner in 32 days -- they really are dream workers!

Loan Officer: Ted Richardson

NMLS# 743121

Start your own homebuying journey! See what you qualify for today ›
5 out of 5 Stars
Would Recommend

My loan coordinator, Ms. Dene' Lorenzen, had a great attention to detail which made sure my loan file remained free of errors.

Loan Officer: Doug Teadt

NMLS# 1988906

5 out of 5 Stars
Would Recommend

Thank you all for all of you time and patience. I thank you, and my family thanks you.. You guys were amazing!!

Loan Officer: Kollin King

NMLS# 1375182

5 out of 5 Stars
Would Recommend

Thank you guys for helping us get into our home. We love it

Loan Officer: Jimmie Draper

NMLS# 1790144

4.5 out of 5 Stars
Would Recommend

Loan Officer: Liz Brown

NMLS# 2244192

5 out of 5 Stars
Would Recommend

Loan Officer: Shane Ward

NMLS# 1075204

5 out of 5 Stars
Would Recommend

Outstanding!!!

Loan Officer: Philip Hojnowski

NMLS# 1254234

5 out of 5 Stars
Would Recommend

Josh and Deanna were outstanding from the start! They were with me from pre-approval to closing. They always answered my questions quickly and even after business hours. Josh even sent us gifts for our new home, just by listening on what we enjoyed. I would give him and the team a 20 if I could!

Loan Officer: Joshua Schultz

NMLS# 896562

5 out of 5 Stars
Would Recommend

Loan Officer: Jake Hanson

NMLS# 1068724

5 out of 5 Stars
Would Recommend

Best team ever!

Loan Officer: Joe Graham

NMLS# 1577805

5 out of 5 Stars
Would Recommend

Loan Officer: Mike Mange

NMLS# 177094

5 out of 5 Stars
Would Recommend

Loan Officer: Mike Giaimo

NMLS# 2020184

Ready to see for yourself?

Experience first-hand why 269,566 homeowners give us a perfect score!

Check My Eligibility →
5 out of 5 Stars
Would Recommend

Jennifer Stewart and her entire staff were extremely courteous and professional throughout my loan process. Anytime I reached out to ask a question, Ms. Stewart or a staff member would respond right away with a detail explanation. Dana Derrick made my experience flawless; she always welcomed my calls (me) with a smile on her face or in her voice. After my experience with this Veterans United team, I would refer my family, friends and strangers to this team for all future home loans. I am so appreciative to have had the opportunity to work with this team of very hard-working individuals. I am truly a happy customer and veteran because of their hard work. Thank you ALL for your service to veterans like me; you make a positive difference!

Branch Manager: Jennifer Stewart

NMLS# 412226

5 out of 5 Stars
Would Recommend

Loan Officer: Nathan C. Groves

NMLS# 1096165

5 out of 5 Stars
Would Recommend

Loan Officer: Durell Cope

NMLS# 1085911

5 out of 5 Stars
Would Recommend

Loan Officer: Mark Dischert

NMLS# 375802

0.5 out of 5 Stars

Just terrible. 40 days to underwrite a solo applicant with No debt and an 800 credit score. Always was told "we need just this last thing to get you approved.." Heard that numerous times. No sense of urgency. Just left everything up in the air until the very last business day.

Response from Veterans United

Marcus,

I’m sorry things didn’t move as quickly as you’d hoped and that timing wasn’t communicated more clearly. I get how stressful this can feel at the eleventh hour for sure. Our Client Advocates are here if you'd like to share additional feedback or have questions. Please reach out to us anytime. We’re always here to learn from your experience and hopefully restore some of the trust we lost, too.

Sincerely,
Kendra, Client Relations

5 out of 5 Stars
Would Recommend

As a first time home buyer, I wish more industry terms were explained to me. I looked terms up to ensure I understood what was happening. I believe the verbiage is so heavily used that it’s second nature. A few times I asked questions and received a prompt response, which was amazing. I was always encouraged to ask questions and was accommodated because of my work schedule. I will definitely work with Veterans United in the future!

Loan Officer: Nathan C. Groves

NMLS# 1096165

5 out of 5 Stars
Would Recommend

The team at Veterans United was more then phenomenal, assisted me every step of the way. Not one question went unanswered and with being a first time home buyer I was uneasy and uncertain but they put my mind at ease with quick responses and aid all the way. Thank you team for all your efforts in aiding me and my small family.

Loan Officer: Adam Johnson

NMLS# 2278117

5 out of 5 Stars
Would Recommend

The team was a blast to work with. Always making sure my stuff was taken care of. Always answering my questions and doing what they can to push issues I was having through the system and make it work. Amazing team.

Loan Officer: Rick Bridgman

NMLS# 98981

More Reviews

See all 347,634 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

Send Your Feedback

We want to hear about your experience with Veterans United!

Back to Top

START HERE: $0 Down VA Home Loans