Veteran United Home Loans are the best!
The customer experience is top notch for home buyers. They have an easy to use website where you can review and upload documents. Communication from your team is excellent and they respond quickly.Overall, I would highly recommend Veterans United for your home buying experience!
Pleasant experience, enjoyed working with our team to get our new home!
If your not purchasing a new home and your potentially buying an older home which may have issues. Make sure to talk to your loan officer about what requirements need to be met to get the clear to close or you will be in escrow for a prolonged amount of time. I personally had a bad experience working with an unexperienced and disrespectful loan coordinator. I have recommended Veterans United in the past to fellow veterans, active duty members, and family because of a pleasant and stress free experience. However this time around it was the opposite.
Response from Veterans United
Hi Serafin, your honest feedback is valuable and we thank you for sharing your voice with us. One of our Client Advocate team members has already begun to research your comments and is availble to discuss your experience directly. It is our goal to provide expert and reliable communication through a dedicated Loan Coordinator. While we cannot change the experience you had we want to ensure that no other Veterans have this same experience in the future. Team work is essential to our ability to deliver exceptional service and we have established means to prevent experiences like yours. We are committed to finding out what may have caused you to feel this way and to ensure a better experience for future customers. We would appreciate the opportunity to use this as a teachable moment (as when we know better we can be better) and invite you to connect with our team and become a part of our effort to continuously improve the client experience at Veterans United.
Charlie was by far the best professional I have ever worked with on any loan in the past. He gets 10 stars out of five from me.
An unbelievably simple process.
