Faster response and that we do not do this daily so most people do not know what is to be done. I know when you it’s your job the language is know or forms. Most people do not know all of them.
Response from Veterans United
Thank you for this information Brian. Providing clear and effective communication is a top priority, and a member of our Client Advocate team is available to discuss your experience in greater detail. It is our goal to promote accountability within our teams and consistently deliver an outstanding client experience. While we cannot make up for the fact that expectations were not exceeded, it is important that we always look for ways to improve for future customers. If you wish to share more information, then please feel encouraged to contact us for further support.
I would encourage all vets to use veterans united. They were professional, honest and very easy to talk too. They are with you through the whole process guiding and keeping you on track. Fantastic group to work with.
Hands down the best home buying experience I have ever had. Veterans United made us feel like family.Be excellent to each other!
…and party on dude!
Veterans United paved the way through all the red tape. Their format is user friendly and efficient. I highly recommend their services.
Veterans United was the best choice we could have ever made! My family and I are so incredibly grateful to Kyle Upshaw and Veterans United and for our beautiful new home. Our loan specialist Kyle Upshaw was nothing less than amazing!!! He continually went above and beyond to help us through the loan process and the application process was very straightforward through the entir3e process. We were supported by Veterans United and our loan officer Kyle every step of the way. Veterans United will be the only home loan company I will recommend from now on.
Best service ever! Will recommend every time, easy process and great communications. Don't even bother with other VA loan companies.
The entire team was amazing! Katy, Lory and Tony were incredible and now i am a home owner thanks to all the help they provided. The real A Team!
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I would recommend Veterans United to any veteran home buyer. They seem to me to take the task of making the dream a reality the way we took our assigned missions when we served. I am forever grateful to Veterans United for their service. Thank you.
If you are a veteran, you have people who want to help you live the life that sacrificed so much for! They will not stop until you are in a place that you are proud to call home.
This group is absolutely AMAZING to work with! I was very skeptical after a couple other experiences a couple years ago; not sure who to turn to for another try. My wife ran across some great reviews and we decided to give them a try. I am SO THANKFUL I reached out to them! We are now in our home and this process made it so easy to understand what requirements were needed and this team was able to get it done!
Sarah and Clay both did an awesome job guiding me through my refi so that everything went smoothly...Also the always answered any questions or concerns that i had. thank you both again...
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I highly recommend Veteran’s United for Veteran homebuyers. They helped me achieve the credit score needed to purchase my first home! I couldn’t ask for a better experience.
At first VU was great and responsive, but when it came close to time to close I had an underwhelming experience and had to wait longer. However they did compensate me in the end.
Response from Veterans United
Michael, we thank you for sharing your feedback openly and for giving us an opportunity to learn more about your experience. One of our Client Advocate team members has already begun to research your comments, and will be working hard to learn as much as possible about what caused your closing delays. While we cannot change the experience you had we are committed to accountability, exploring ways to improve, and seeking opportunities to continue serving you. Should you wish to share more information regarding this or any other matter, then please do not hesitate to connect with us.
