If you feel like using Veterans United, make sure to pay careful attention to your loan contract, ask a lot of questions, don’t believe the first answer they give you, do a ton of research and reach out to another lender to see how competitive and honest they are. DO NOT USE THEIR AGENT!!! This is my second time using VU and both times the agent was terrible. We fired the first agent on our first home search, he would often show up smelling like a distillery, showed us homes we told him we weren’t interested in beforehand, and sabotaged negotiations with lower priced sellers, and with higher priced sellers when we tried to lower the price. We gave up searching after a season. The second time our agent was disinterested, disorganized, and rushed us to close on our first home with little assistance until he was supposed to get paid. And the closing cost credit for using their agent? We never saw it in our final loan contract. Just find a good agent who knows VA loans and use a typical lender. Do not make our mistake.
Response from Veterans United
Michael, we take your feedback seriously. Thank you for taking the time to share your experience with our team. A member of our Client Advocate team will be researching this situation further to determine how we might better communicate the right expectations. We do not hold ourselves accountable for the actions of others; however, we appreciate the attention you have brought to improving our process. VUR does have an advocacy department and enlisting further communication from them may help customers like yourself from experiencing what you have expressed as concerns with your first and second agent.
Our experience was great when they stated we was pre approved they kept their word to the fullest
We are very appreciate
I would recommend using Veterans United and Nick Schuster. Nick is very knowledgeable about helping Veterans and utilizing their VA loan benefit. He made the entire process go so smoothly and was always available when we had questions.
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I would impress upon others to give Veterans United a shot at helping with a home, whether buying or refinancing.
As first time home buyers, we thought we were in for a STRESSFUL experience. But using VU has made it so stress free. It is so important to be able to trust those who are helping with such a huge life change, and VU definitely is!
I highly recommend Veterans United and Clint Dunlap. He makes the mortgage process seem easy. Thanks Clint and Veterans United!!
Just a Big Thanks for ALL!
A most pleasant and professional experience. A complicated process was simplified. True teamwork and consideration.
I would definitely recommend. VU provided prime service for start to finish.
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Experience first-hand why 359,064 homeowners give us a perfect score!
There’s nobody better at giving Veterans what they deserve. Great customer service.
My fellow vets, if the time is right for you, don't hesitate to reach out to this amazing team. Trust that your best interests are being looked out for. They did for me.
