The whole process went smoothly mostly through their account management system keeping me on tract.
Veterans United was great to work with. I got an excellent interest rate! I will tell everyone to use Veterans United and more specifically, Brandy Clarke!!
We took a flyer based on my son's work with VU in the Washington DC area. He raved about the service, and with the exception of our Real Estate Agent the process was quick, painless and so easy.
If you don’t seek Veterans United for a home loan your making a mistake. They are a great group of people. Thank you..
Excellent service.
From start to finish I was treated like gold very professional and knowledgeable nothing better then this whole process
Immensely satisfied with the level of professionalism and care provided by Veterans United.
I had a great team! My loan officer loan specialist, concierge, and realtor were there with me 100%, and, all the way through, from beginning to end.
They were as happy for me when I closed as I was!!
I highly recommend VU. They are very professional, and, although most stuff is done through their portal, they make it very easy, and, they are right there with you.
My recommendation is to not use Veterans United Home Loans.
Response from Veterans United
Terry, it is important for us to incorporate customer feedback whenever possible to improve our service. If you are willing to share more information, then please contact a member of our Client Advocate team for continued support. We value your input, and we are disappointed to learn that your closing experience was not better managed.
This is my 3rd home and my 1st time using VU and this was by far the easiest start to finish I ever had. I definitely would recommend Veterans United to my family and friends.
The team went above & beyond to make sure that I had all of the information & options available while I was trying to figure out my first home purchase. There were several times that I hadn’t fully understood the wording & numbers on the closing paperwork, but they made sure to walk me through step-by-step so that I felt comfortable & knew what was going on. 2 days prior to closing (the 1st time 🤦♀️) we hit a snag with the seller failing to mention that she had a lien & was in foreclosure, so there was a hold on the sale, when the team found out, they immediately called to make sure that my family & I were ok & when they realized that we were left in a hotel (5 people & a dog) for an extra 10 days, they ended up sending a package with games & goodies to try & alleviate so of the stress that we were all dealing with. The team truly was a godsend & we greatly appreciate everything that they did to help us.
I feel like I have been set up for success. There are a lot of unfamiliar details that come along as a first time buyer and again as we refinanced, and by the time I was faced with anything new or seemingly odd (again, unfamiliar territory), Brad had already given me a heads up on what to expect. I felt well prepared and supported. Therefore it was no surprise to get calls around the time I did as a heads up that I could refinance. I did not feel pressured, just informed, and once again the process was totally smooth. Considering the initial sale was full of speed bumps (to put it mildly), my mortgage experience was the easiest part. Great support from Veteran's United, and I tell any eligible friends I can to give you guys a call first.
