As a first-time homeowner, this was a really stressful process and Veterans United did not make it any easier. It is about the sale for them and my wants and needs were put on the backburner. My experience was filled with miscommunication and complacency. If I had to do it over, I would go with a different company.
Response from Veterans United
Thank you for this feedback Andrew. We understand how the home buying process can get stressful, especially for the first time. While we cannot change the experience you had we want to ensure that no other Veterans have this same experience in the future. One of our Client Advocate team members is available to speak with you and discuss ways that we can improve for future customers. Please reach out to us for additional support.
They were honest and communicated every step of the way.
I hope your experience are better than my two, instead of having joy on both my closing dates, it was more of day of feeling I don’t have to keep dealing with heart ache. I’ve recommended others in the past, but very on the fence about it in the future. I hope they can do better by fellow active duty service men, women, and veterans.
Response from Veterans United
Richard, we thank you for sharing your feedback openly and for giving us an opportunity to learn more about your experience. One of our Client Advocate team members has begun to research your comments, and will be contacting you for more information. While we cannot change the experience you had we are committed to accountability and furthering our ability to provide an outstanding client experience.
Always professional and made my dreams come true. Thank you!!!
Extremely easy and an undoubtedly fun process! Using veterans United definitely made the typically intimidating and cumbersome thought of buying our first home, and turned it into something that was very very enjoyable for my wife and I to take part in and bond with each other over!
Overall, was a pretty normal loan process, but the team was awesome :-) !!!
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From day one Ty and his team assured me the buying of my forever home would be painless and fast. He was to the point, very friendly and most professional. They were very patient with our situation and helped my wife and I to close with an excellent rate and generally with excellent terms. All Veterans should not think twice when buying a home with Veterans United. They handle everything with urgency and great detail so you never have setbacks or problems when purchasing a house. We are very happy Veterans United clients but after dealing with Ty and his team of professionals we feel more like family. Use Veterans United for ALL home purchase needs.
Veterans United Home Loans customer service always exceeds my expectations. They are the best on the market, period.
