Poor service, follow up and too many bumps along the way. While we are grateful everything finally worked out, the entire experience was one of the worst experiences I’ve had in my home finance.
Response from Veterans United
Masaki we appreciate your honest feedback. Our Client Advocate team is here for you to help ensure an outstanding customer service experience, and we invite you to connect with us further. We understand that your experience did not meet your expectations. The mortgage process can certainly feel intrusive, but we want to reassure you that this in-depth analysis is a worthwhile step. The underwriting process serves to protect the integrity of our industry and families who might otherwise fall into a financial hardship. Thank you for giving us the opportunity to serve you, and we hope you enjoy your new home!
Truly amazing service.
The ease of access is great. No super complicated sites to navigate. I think the most complicated thing I had to do was submit a copy of my LES, which isn't hard at all. Other than that, the e-signing process is super simple through the site they use. They found me better auto insurance that was cheaper, bundled with my homeowners insurance, than my old auto only insurance. Definitely recommending Veterans United to friends.
From initial call to closing, this has been the easiest most convenient process I've had in a home-buying experience. Jennifer Stewart is a not only extremely good at her job, she's also a wonderful person. Who looks forward to speaking to their loan officer? Well I did, she was a friend to me through this whole process and made sure I was comfortable and understood everything going on. Would recommend Jennifer at veterans united to anyone.
I have heard a lot of horror stories and this experience was far from it!! As first time home buyers, the Veterans United Team along with our agent made this whole process seem seamless. All our of questions were answered and we closed right on the date they predicted. Happy with our new home that we didn't think would be possible. Huge thank you to the Veterans Team!
Ms. Freeman could me a mentor / instructor for customer service at your company. If I ever buy another home in the future, I will call Veterans United back and ask to work with Ms. Freeman again.
Veterans United is one of the best company to pick as your lender on home buying process. People here works as hard as you to make your dream come true. Very loyal, polite and highly experience people. Highly highly recommended and you will not regret I bet !!
This has been the best experience I have ever had purchasing a home. Will Lewis, A Veterans Home United Loan Officer mad the experience so painless and I feel humbled to have work with him!
AAA++++, OVER THE TOP SERVICE!! Very professional, caring, patient and good at what they do. I've used their services twice now and I will continue to use their services in the future if I should ever have the need. Thank you so much.
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Kelly went right at it from start to finish never missed a beat. Even when a tropical storm messed with obtaining home insurance as planned she took charge to ensure it would not affect closing. Kelly was the best loan specialist I’ve worked with I have bought and sold many homes. Never has it been this easy!
The help me re establish myself.
Veterans United is definitely a group that works to ensure that you get exactly what you want and nothing less. They will let you know if you should take a different approach in the process as well. I would recommend them to anyone with no hesitation. They were great!!!
