Tyler deserves a raise. Thats how great he was during this entire process.
The best move I ever made was filling out the initial application. The team was incredibly helpful and responsive and they got what was thought to be an impossible task done. As veterans, my wife and I are eternally grateful to this company for what they did to help us obtain our refinance.
Excellent team!
Thank you!
your team needs a review in customer service. I explained multiple times to my supposed "loan Specialist" exactly what I expected. I also explained that bad news is a good thing. If something cannot be done then we can figure out a way to fix it. I work in customer service/sales in the mechanical field and if i treated my customers like this id be out of a job. continually being told "What I wanted to hear" instead of the truth up front makes me wish I would have never done business with you folks.
Response from Veterans United
Hi Adam, it is important for us to understand your point of view and promote mutual understanding. Thank you for providing direct feedback and our client advocate team does remain available to speak with you further and review the events leading up to your closing. Our team will be researching your comments to determine what our team may do in the future to help prevent a similar misunderstanding. So much effort goes into every loan application to meet expectations for communication. Our Client Advocate team will be taking a closer look at your experience as a potential training opportunity. If you wish to provide more details, then you may reach out to connect with us at any time.
The team as a whole was amazing, their work ethic and compromise to their customers goes above and beyond
The entire team was awesome to work with. They were all professional and kept me informed of any changes and what was coming next - no surprises. I would definitely get my next loan with Veterans United without hesitation.
I'd recommend this lender to any veteran they were helpful from start to finish
I highly recommend your organization based on the experience i had working with drennan AND Anthony.
We highly recommend using Veterans United and if you are lucky enough to work with Billy Jones, your journey will be nothing but a true success. Billy helped us close escrow on our dream home which we never thought possible. Thank you Veterans United for making dreams come true!!
I am normally very skeptical and don't always trust people. The people I worked with are great, very easy to speak to and knowledgeable. The only part I did not like was the insurance company they suggested had all 1star ratings except for 1 person who was not a customer. Everything else though was great. Thank you all.
If your thinking about buying a house Veterans united are a wonderful group..Very professional and very thoughtful ..God bless you guys and keep up the good work
Great work from the other team members Codi and Justin as well. The whole team made the process really easy and enjoyable.
