It would have been a 10 if I could have received a return phone call
Would highly recommend this team of experts. Made my first time home buying process a breeze and stress free. Thank you again for all of this team's hard work.
My loan team was very helpful and friendly. I never worried about anything during the process which made my experience truly remarkable. Thanks Kaylee and Anthony.
Overall our experience was good. We did close, but not on time and this did result in extra interest of 1200 being paid out. We had our closing day changed 4 times, not a result of anything on our end, but just some ball dropping on the Veterans team. I would use them again, and I would recommend if you do use them to make sure you stay on top of things and don't be afraid to push.
Overall the ideal to work with. Mike and his team were always available and answered any question I had. Really appreciative of the help provided. Thank you
Easy process! As a first time buyer, the process was so easy! I love the portal.
you'll sell my loan to someone else so this is pointless. I will never recommend the company to any veteran or active duty service member. I would have gotten relieved of duty if I had not communicated with my unit the way I had to continuetofollow-up.
the I don't know anwsers of has my loan been funded to get keys for my residence over 27hrs is unacceptable especially during a HHG move. Shame on you for putting additional stress on an already stressful time. Particularly when we have exceptional credit in the 800s.
Response from Veterans United
Thank you for this feedback Brian. A member of our Client Advocate Team is available to discuss additional details, questions or concerns. We understand how the home buying process can get stressful, especially when costs are estimated throughout the loan process. While we cannot change the experience you had we want to ensure that no other Veterans have this same experience in the future. Discussing your experience and learning how we might look to improve is part of our commitment to provide outstanding customer service.
Since the first day Kedric told me. I will help you with you re-finance process. And he did an outstanding job. Great service and attitude. He went the extra mile in providing legendary customer service. I will definitely recommend
We found that Veteran’s United was on top of everything to do with our Veteran’s loan. It was a pleasure working with the entire team.
Ron and Susan Savage
