The overall experience was great with Shawn and Candice and Caitlyn. My loan officer stepped out for a family emergency and someone else stepped in to finish everything on closing week. And she messed more things up than helped. I also was shorted a good bit from what I was owed to get a closing. That woman refused to help and basically just told me I was wrong and that’s not what me and Shawn had discussed. Then she tried to fix things that weren’t even wrong and probably made things worse.
She would have known the issues if she would have listened to me instead of interrupting and telling me I’m wrong and I do not know what I’m talking about.
Thank you Veterans United team for all your hard work.
The TEAM was Highly professional & always in constant communication throughout the entire process. He definitely have the client best interest.Truly they made the entire experience less stressful for me than it could have been.Kudos to the entire team! You guys are the BEST!!!!!
We have received 3 loans from VU and have been happy with all 3 , starting with Andy Miller. It was a great experience!! Nikki and Nolan were awesome
I had great experience with Veterans United Home Loans noting their excellent communication, accommodating approach, and polite customer service. I was assigned to work with a great team of people. Special thanks to Kendall Haun & Mark Schlottach!
The entire team was responsive and proactive, so the entire process was very smooth and easy! Thank you!
I started asking questions weeks before I had even started looking for houses and I was receiving help. The whole process was organized and pretty straightforward which was great as a first time buyer. Really appreciate the whole team that helped me.
As an Army Veteran, I would strongly recommend Veterans United for my fellow veterans! You will enjoy the expereince from beginning to end, they are with you every step of the way!
I think the way the system works is prone to breakdowns and overall it was chaotic, lacked organization, and I felt like we had to keep the ball rolling for ourselves. Communication between entities was terrible and we often had to let the different folks on the team know what other folks had told us. We had to submit and resubmit paperwork over and over again, and correct mistakes constantly. It took us months to get to underwriting even though our loan should have been very straightforward. We had cash in hand and were ready to put 50% down. We almost had to adjust our closing date on the day we were supposed to sign… after putting out fire after fire that our team didn’t catch. For an organization that serves a community that is full of folks who have served in combat, have service connected disabilities, and generally are pretty flexible and roll with the punches, I felt Veterans United was a really poor fit. Honestly, I still stressed that something is going to go wrong and our financing is going to fall through… even after we’ve closed.
Response from Veterans United
Hi Joshua,
I’m truly sorry to hear about your experience—it sounds like the process was incredibly frustrating and far more stressful than it should have been. Having to resubmit paperwork, deal with communication breakdowns, and push to keep the ball rolling on your own is absolutely not the level of service we aim to provide, especially to those who’ve served our country.
I can’t imagine how stressful it must have been to feel like you were constantly putting out fires, even up to the day you were supposed to sign. That’s not how buying a home should feel, and I’m so sorry we let you down. While I’m glad you were able to close, I hate that it left you feeling uncertain and still worried about your financing. You deserve to feel confident and supported throughout the process—and beyond.
If you’re open to it, I’d really like you to connect with my team so we may learn more about what happened. Your feedback is invaluable in helping us improve, and I want to make sure no one else feels the way you did. You can reach us directly at 1-800-212-5200 or ClientAdvocate@vu.com.
Thank you for sharing your experience, and for trusting us with something as important as your home loan.
I would not use our realtor again; she did the absolute minimal. Reed Murray was absolutely outstanding and it was because of him that we were able to get all our questions answered and our concerns addressed in a timely manner and completed the sale. He is exceptional!!
They help me every step of the way
Exceptional service!
Great job VetU team.
A 40k loan should not of been this hard. A new truck would cost 60k to 80k. Would probably have went smoother.
There was no need for this loan to be so complicated. Sorry I just have a hard time with the difficulties that I was presented with on this transaction. In the end, it worked out.
Response from Veterans United
Hi Ty,
I’m really sorry to hear that your experience felt so complicated and frustrating. I completely understand where you’re coming from—when you're navigating something like a $40k loan, it shouldn’t feel more difficult than buying something like a truck. I wish we had made the process smoother and less stressful for you.
That said, I’m glad to hear that everything worked out in the end, though I hate that it was such a tough road to get there. If you’d be willing to share more about the challenges you faced, we’d really like to listen and see how we can do better in the future. You can reach my client advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Thanks for sticking with the process—I know it wasn’t easy, and I appreciate you trusting us with such an important step.
Codi was an outstanding part of the team that never failed for communicating or following up.Another very satisfied customer.Thank you to the whole team.
