HORRIBLE customer service. Keeps you in the dark until the deal is closed. You will have no idea how much extra money you are spending and why. Zane will describe them as "Closing costs". He will be very unavailable through the process except for in the beginning and in the end. Zane is taking advantage of military men & women. He will not walk you through the process of purchasing a home loan. He will claim limited phone service or ability to talk on the phone while you are abroad, that is his excuse! Him and his team will only send text messages, very weird method of communication while purchasing an expensive loan. Do yourself a favor and reach out to other mortgage companies, check out their VA loans and interest rates, before you buy with this guy!
Response from Veterans United
Hi Adam,
I’m really sorry to hear about your experience. It’s upsetting to know you felt kept in the dark during such an important process and that communication left you feeling unsupported. Buying a home is one of the biggest financial decisions most people make, and I completely understand how frustrating it must have been to feel like you weren’t getting the clarity and guidance you deserved.
Your concerns about communication, especially while being abroad, are valid. It’s clear we didn’t meet your expectations in keeping you informed or making the process as smooth as it should have been, and for that, I sincerely apologize.
We take this kind of feedback seriously and would like to look into what happened. If you’re open to it, please reach out to my advocates directly at 1-800-212-5200 or ClientAdvocate@vu.com. We want to learn from your experience to ensure future borrowers feel fully supported and informed every step of the way.
Everyone at VU is amazing to work with. I never had any issues and they really do everything they can to ensure satisfaction. I will always recommend working with them from now on!
Working with Veterans United was great from start to finish. I always felt valued and taken care of from all members of the team. They put me in contact with a great real estate agent who understood our needs. Thanks to VU, we were able to find our dream home. I would definitely recommend VU to any veteran looking to purchase a new home!
Dear Veterans United Team,I wanted to take a moment to express my deepest gratitude and admiration for the incredible work you do in supporting veterans with their home financing and refinancing needs. Your dedication to serving those who have served our country is truly commendable.I have been particularly impressed with the exceptional team led by Chace and Nate. Their professionalism, expertise, and genuine care have made a significant impact on our experience. From the very beginning, they have gone above and beyond to ensure that every step of the process was smooth and stress-free.It's not just about the financial assistance; it's about the human connection and the unwavering support that you provide to veterans and their families. You make us feel valued and appreciated, and for that, we are profoundly grateful.Thank you, Veterans United, for your unwavering commitment to helping veterans achieve their dreams of homeownership. Your work is making a difference in the lives of so many, and we are honored to have had the opportunity to work with such an outstanding team.With heartfelt appreciation,Barry and Mary Ford
It was a very easy and successful process
This team was amazing and made the buying experience pleasant and easy.
Crystal was absolutely amazing and always kept me updated and informed with everything. She deserves a raise!
We am very grateful and gracious for the United Veterans loan’s team. They were so helpful and supportive to us and I don’t think, without their assistance and team support we would be a home owner. Our dream of owning our own home has come true because of the amazing people at United veterans loan program
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Corina, Tonya, and Dalton are all excellent professionals. A great team, worthy of referrals.
Great experience working with Veterans United. The team made this process very organized and LOW stress!
Great people to work with. Was with us everyone step of the way.. Stayed with us even after all the no's. I was ready to give up, but thier encoouragement kept me going. Took 4 yrs.,we are in a how that we own.
I’m a repeat customer
Need I say more!
