They worked very hard.
N/A
Great service for Veterans.
I have 2 other home loans with another company and had a chance to buy a home that was in a bidding war on day one. My other lender did not have anyone to call at that time in the morning an VU answered and had my prequal early that day. Everyone on the closing team communicated with me daily and returned all email communications within the same day! I like it when a company takes care of their business the way I take care of mine! I won the bid and moved in in 5 weeks! Thanks Team VU!
Bobby Moss was very efficient ! He assured us we would close in 30 days and he did just that!
Great experience !
1st time buyer good experience
We couldn’t have asked for a better team to work with.
Great help from everyone on the team made this a smooth process.
Danny explained everything and made the process easier. He really educated me on the lrocess and his team was always available to answer my questions or concern, and I never felt like i was rushed.
Not a good one
Response from Veterans United
Thank you for taking time to communicate your feedback, Richard. A member of our Client Advocate team will be researching this further to determine what our team may do in the future to maintain excellent service. While we cannot make up for the fact that expectations were not exceeded, it is important that we always look for ways to improve for future customers. If you wish to share more information, then please feel encouraged to contact us for further support.
No complaints.
The VU home loan offered the lowest rate (2.25) compared to other lenders (2.825). Jerry’s team communicated well and timely. They are the only lender who initiated a group text and email, to open the lines of communication. No longer do I have to play phone tag. Thank You so much for closing our loan in 35 days, while other lenders required 45 days for VA loans.
Good choice!
