4 months total and had to give them the same paperwork over and over. Poor communication, and overall terrible experience.
Response from Veterans United
Hi David,
Spending four months in a process that should feel exciting, only to be asked for the same paperwork again and again while communication felt lacking, sounds incredibly frustrating. I’m sorry that’s the experience you had with us.
That’s not how we want veterans and their families to feel when working with Veterans United. I know you’ve already connected with our advocates, and we remain available if you’d like to continue that conversation. While I can’t undo the stress this caused, I do want to make sure your concerns are heard. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. My team is available from 9 a.m. to 5 p.m. CST, Monday through Friday.
Perfect level of communication!Always had all necessary info at my fingertips and everyone always answered their phones when I called.Great experience.
Loan went very smoothly and quickly. Received a very big surprised when we received a gift for our great grandson. It was so thoughtful. Honestly, this was the easiest home loan we have ever done.
Thanks for everything it was a great job done by you all.
Feels like you are dealing with real people instead of a big machine. This was my 2nd experience with them & I plan on using Veterans United for any of my future needs.
Veterans United was very communicative throughout the whole process! Their checklist and easy to understand videos, as well as helpful team made the home buying process seamless!
First off I want to thank Amanda Dusenberry, Dylan and Sarah for all their hard work, me and my husband had such a great experience with Veterans United while purchasing my home. From start to finish, their team made the process smooth, stress-free, and straightforward. They explained everything clearly, answered all of my questions, and always made us feel supported.
The level of care and dedication they showed truly stood out. They went above and beyond to ensure we understood every step, and we never felt rushed or pressured. Buying a home can be overwhelming, but Amanda made us feel confident and at ease throughout the journey.
The online process of signing the documents prior to closing is just fabulous, this made things so much easier.
I am so thankful for their professionalism, patience, and kindness. Because of them, I’m now a proud homeowner. I would highly recommend Veterans United ,you’ll be in excellent hands!They have got us into our dream home and we are now 4 doors down from my grandkids.
Thanks again
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A lot of paper work requestion by several people. Our experience was Super and Susie and Doug were very professional.
Exceptional agents and always available for assistance. Best experience hands down!
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Everyone on the Veteranunited staff that worked with me were outstanding. Made the process very easy and simple to understand. Being a first time home buyer, I there was always a fear of buy was not achievable but, everyone that helped me made it a reality. Thank you Veteransunited for making a dream possible.
Best homebuying experience!
Veterans United helped me and my family procure our home with no hiccups. Fast and timely the process was absolutely painless.
My credit score was right on the edge of the va loan cutoff and was helped to raise it the few points it needed no questions asked. I will highly recommend veterans United to anyone seeking a home loan. Thanks again!!
Malachi, you all were absolutely phenomenal. I could not have asked for a better team. I will definitely recommend your services to others. It was almost seamless and without too much care. Thanks again.
My fellow veterans I have worked with veterans United twice they have not failed me they are great bunch of people knowledgeable polite and will step out of their box to help you I highly recommend veterans United 👍
Veterans United is an outstanding company! They helped me purchase my first home and provided exceptional support throughout the process.
Their team is knowledgeable, responsive, and always available to answer my questions. I'm extremely satisfied with their service and would highly recommend them to anyone looking for mortgage assistance. Five stars!
