The loan funding team extremely delayed the time we received the keys. My loan team was great and extremely helpful but your loan funding team is sub par at best.
Response from Veterans United
Hi Shane,
I’m really sorry for the delay in funding and how that affected when you were able to receive your keys. I know how stressful and disappointing that can be, especially after getting so close to the finish line.
I do appreciate you sharing kind words about your loan team, and I’m glad they were helpful throughout the process. I’d like to learn more about what happened on the funding side so we can better understand where things fell short. If you’re open to connecting, our Client Advocate team can be reached at 1-800-212-5200 or ClientAdvocate@vu.com, Monday through Friday from 9 a.m. to 5 p.m. CST.
Sincerely,
Claire S., Client Relations Manager
Professionals
Ryan Sherman was an incredible help!
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Veterans United was great. The employees are kind knowledgeable and patient with new buyer questions.
I bought my first home and though it was scary, the Veteran United Team made the process so much less so. The answered my questions all the way through the process and Everything went relatively smoothly. I had a great experience with them.
As always, Shawn and the staff made this process super easy. Thus far, we have been truly blessed working with Shawn.
It was legitimately painless easy fast fun and I wasnt just a number I was a an actual person to them.
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Amazing and fast process! Definitely recommended. For VA loan = Veteran United.
