My home buying team were all very attentive. If I had any concerns they had answers within 24 hours or less.
Our loan took FAR too long to complete, two months to the day. This is our third VA loan and never have I experienced the low level of organization, or ability to read pain English when things were explained to them. Was told by Travis the appraisal fee had been waived and then he denied saying that. Was also told by Travis that the requirement to have our current house rented before we closed, he made a special call to tell me that, then denied it. He was that due to their lack of organization our closing date was changed so many times,v it was hard to have it rented by closing. Our original closing date was Januaary 9 and we didn't close until February 20! They acted like i was not being truthful. There was a mistake by the listing agent bin regard to the year the manufactured home was built, which resulted in a very pointed comment by Dawn alluding that I intentionally provided the wrong year, and it also resulted in having to scramble for insurance at the last minute. Totally avoidable. There are far too many examples to list here if the nonsense we went through. The entire process was beyond stressful. Whatever Lee Satler went, he needs to come back. I never have been spoken to or writren to in the manner I was between Dawn and Travis.
Response from Veterans United
Hi Andrew,
I’m really sorry your loan process took so long and was filled with so much frustration. Two months is a long time to be dealing with delays and miscommunication, and I can only imagine how exhausting that must have been—especially since this isn’t your first VA loan. It’s disappointing to hear that you felt unheard and that there were conflicting messages along the way. That’s not the kind of experience we want for our borrowers, and I completely understand why this left you feeling frustrated.
I’d really like for my team to look into what happened here and see if there’s anything we can do to make this right. If you’re open to it, please reach out at 1-800-212-5200 or ClientAdvocate@vu.com. We truly appreciate your feedback and would love the opportunity to learn from your experience.
Anyone in the process of looking to buy a home and in need of a straight forward representative for home loans, I will recommend Veterans United Home Loans as their first choice.
Everyone was great! Thank you so much for truly showing me you cared about me!
This was my first time buying a house and the team made me comfortable even when the process got overwhelming.
I have had several homes in the past and each one was a huge hassle to get to closing. I have lived in a motor home for the past several years primarily because I didn’t want to spend the money houses cost. But also because I didn’t want to endure the buying process. It has always been difficult in the past. Then I found Veterans United. More like they were highly recommended to me. So after my niece and her family convinced me to look for a house, I signed on with Veterans United. Almost immediately Brittany contacted me. Admittedly it took a while to get to closing but that is mostly on me. It took me a bit to find a house I liked. After that it was almost like I was a spectator. Brittany and the entire team took me in and things started happening much faster than I anticipated. They worked with my realtor too. Even the closing was pretty straightforward. Then Veterans United sent me a gift package. How very thoughtful! Brittany followed up the day after closing and congratulated me for my new home. I couldn’t have been luckier with the team that worked with me! I would and will recommend Veterans United to anyone of my veteran brothers and sisters who are looking to get a home using their VA entitlement. Thanks again team!
Overall the process was amazing again! Easy!! Helpful! Dream makers! Alexis sorry to hear about your home the team took great care of us.
i couldn't be more pleased with my experience working with Veterans United for my home loan, from the moment i first reached out to them, their team was professional, attentive, and dedication to making the entire process as smooth and stress-free as possible.
what makes sets them apart is their customer service. They genuinely care about their clients and it shows. i never felt like just another number. ensuring i got the best possible deal for my situation. To Randy, Kat, and the Veterans United team they truly exceed my expectations in every way.
What a blessing to have such an amazing team as the United Veterans team helping me on my home buying journey. They made this journey so much easier for me. I can't thank them enough for their help.
Very helpful. Answered our “dumb” questions without hesitations. Flexible when we needed to change things. Format of the site was used friendly. Definitely recommend
Lots of same info had to be provided more than once! I would not recommend Coastal Movers, they misled us from start to finish!!! The individuals that provided the pickup and delivery were outstanding!
This whole team made this experience a lot better! I was stressed buying my first home alone but they made it easy and quick! I appreciate everyone!!!
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This experience was amazing and super smooth! It made the experience so much less stressful knowing I had a great team behind me!
If you don't know, and you want to know, then get a team that will be patient with you, until you do know.
Everything on your end went well
