Our team at Veterans United was exceptional. As first time home buyers, we had a LOT of questions, which our loan coordinator took time to make sure we were heard AND answered to the best of her ability. The process was long, tedious and super stressful, but our team helped us to continue to see the "light at the end of the tunnel" along the way and now we are owners of a home that is perfect for us!
I give much credit to Jordan the person we spoke with initially. I had contacted a number of companies on this refinance including West Shore Bank, Chemical Bank, Quicken Loans, USAA, PNC, and another lending company our son used. It was the call to Veterans that convinced me that this was the right company. The answers that were given to all our questions were better than any company we had contacted . Having been a contract administrator for 24 years I am often critical of someone that is selling versus someone that is giving information for a decision.by the person with the funds. My journal indicates I started these contacts on May 21, 2021 and we closed under 2 months.
Joel Smith, Steven Chen and our realtor Becky Semling were absolutely outstanding. Answered questions quickly and we were able to get a hold of them or they responded back very quickly every time. Our process with them went smoothly. Rachael Priest was very hard to get a hold of and didn't respond to 99% of our emails or phone calls. We understand that there is many home sales/loans going on right now but our realtor had to step in and help to get answers from her. All in all, we would recommend going through Veterans United, the loan process its self went quickly and smoothly and knew exactly what needed to be done and when. The website was extremely easy to navigate and see what needed to be done next also.
I didn’t ever think I would be able to purchase a home this nice but thanks to Veterans United I have an amazing new home for my family.
I have a good experience with no pressure.
Jody and Abbey were great. Same great experience as last time. Super smooth process.
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Streamline an app for the home buyer who instead just the broker or whatever it is labeled as.
There were so many parts in to buying this that if one didn't work right then it would all fall apart. Everyone had to give a 100 percent and be all in on it. Sometimes these post are filled with super positive reviews cause its great when every one has a 800 credit score and been working at their job for 20 years. But for people like me who squeaked in with a 640 and lost my job and got another one a week later. These programs were meant to help us Veterans out. It gives us a chance that maybe some lenders would definitely not. I could say it was easy but wasn't easy or fun. I am just glad its over and I have a house. And I thank the team for not giving up and putting some trust and faith in outcome.
Great team! They made the process of buying a home easy. All team members exercised excellent communication throughout and were available whenever we had questions. Definitely recommend when buying a home!
