The entire process was streamlined and responsive. Easy-no scrambling for paperwork, very low stress, just open your account page every few days and see if there is anything new that you need to do. Also, the account page has a message at the top telling you what stage you are at, from beginning to closing; even after closing, informing you of where to send your first payment.I found the "To Do" list design easy to navigate and organized; upload a document and boom, it is crossed off the list after they review it.Great support team. Responsive to phone calls, answered all questions,Underwriters were not as demanding as previous refi experiences, where they were ridiculous about some trivial matters.
Christy's team was a pleasure to work with. Jordan was a delight to work with. Her getting information for me about our new city from what electric company to water services we would be using. Definitely took a huge load off my shoulders. Thank you Jordan!! Heather is a rock star!!! Helping us get to closing making sure all the underwriting was complete and even making calls to make sure others had paperwork returned on time. Thank you Heather! I know I said it a lot to you guys but I really deeply appreciate you all and everything you've done for my family and getting us into our forever home!
VU made this a pretty seamless process. I definitely appreciate this, especially as a first time home buyer.
I want to thank everyone who helped me in this journey! I honestly was expecting to jump thru hoops but that was not the case at all! Now it's on to a new chapter for my family and I. Thank you all again!!
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Very smooth and easy process. Everyone at Veterans United was quick to respond and on top of their game. 10 out of 10 for sure.
Even though there was some obstacles along the journey, Veterans United was there every step of the way. The team to include the real estate agent really embodies the meaning of family. Everyone was awesome and that made the journey a smoother ride. Thanks!!!
They are great to work with. Very. Helpful
If you are thinking about buying a home i wouldn't look any further than veterans united they truly are a great group of people
Great company to work with. They will treat you right. We have used them for 3 homes in New Mexico, 1 home in South Dakota and now 1 home in Texas. We will continue to use them and highly recommend them to all military/veterans.
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Great team effort. Great experience.
Shawn and his team are some of the most honest and pleasurable people to buy a house with.
VU is an absolute class act, and their total-team phased approach to the home buying experience is commendable. They don't overrun you, but they keep you informed and the process steadily moving towards closing, which is the team objective. If you're a veteran trying to buy a home, just stop here and call Bill Bales and his team at 800-814-1103 ext 4316 and get started. They've got your six from there!
Very easy process. Veterans United request all the documents, it’s up to the buyer to provide. Didn’t feel any pressure or felt like I was judged in any way. They recommended a very knowledgeable realtor who understands the home buying process in the local area. Very respectful and polite team that assisted me in purchasing my first property in Los Angeles! Thank you!
There is no way to fully describe how easy this process was, or how the team at Veterans United handled every aspect of the loan and every concern as it arose. They were always a phone call, text or email away. They worked hand in hand with our real estate agent, too, all as a team to make this process as stress-free as possible. I highly recommend Veterans United.
