I would highly recommend family and friend to go through Veterans United for finance their future home
I believe that the idea of veterans United is awesome and from others I’ve been told great things from low closing costs to no closing in most instances, but for some reason we paid 2,000 in closing fees which when I talked to others they thought that was way out of range. I just wish the process was more open, the kind of communication wasn’t there I generally had to text or email and ask for someone to call in order to get a response which even then took until noon CST for anyone to get back. I wasn’t given the 3 day mandatory final closing fees and costs worksheet which by federal law I’m pretty sure is supposed to be given. I just wish this was a better overall experience so I could let other veterans know the opportunities they have.
Response from Veterans United
Hello Matthew, we appreciate your feedback on this matter. A member of our Client Advocate team has attempted to reach you and we invite you to connect with us further. Discussing the details around your final closing figures is part of our commitment to deliver outstanding service. While I am glad that we were able to assist with bringing your final fees down, having outstanding taxes for a property can certainly cause issue and or delay. We do not directly control the majority of these costs (ie taxes and insurance), we appreciate your calling attention to this aspect and we value your feedback. Our hope is that your home serves you well and that our detailed explanation of the closing process has help you gain knowledge on this issue.
Veterans United is the best choice I could have asked for to buy my first home. The process was extremely simple and will only make me share this experience with all my friends so they don’t waste money renting.
Veterans United is the way to go. They paired me with an awesome loan team, Ross and Drew. They also paired me with a great realtor. I’ve heard horror stories about the process of buying a house but I did not experience that. They took care of business and kept me up to date along the way. I greatly appreciate all they did for me!
Don't deal with Kate Morehead or Christina
Response from Veterans United
Hi Garry, thank you for taking time out of your day to share this information. It is our goal to provide consistent and personable communication through a dedicated Loan Specialist. Because of your feedback, we were able to discuss and provide a positive training opportunity to your loan team so that we may be better for the next time. Thank you for giving that chance to grow and continue on that path to providing the best customer service. A member of our Client Advocate team does remain available to you to share your experience further.
Todd Keicher and Ben Lake are absolutely incredible! I have been honored with purchasing my second home with them, and I couldn’t give them thanks enough.
Veteran’s United is truly blessed to have them as their employers, because job well done indeed. Todd most especially went above and beyond, and would seek me out on Friday’s before leaving the office regarding any floating questions I had. They were always reachable and answered my questions to their entirety, in a way I can easily understand.
I would give them both 11/10 stars if I could! My family thanks you for your service.
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VU is absolutely spectacular!! Very easy and smooth process! I highly recommend VU for your mortgage needs!!
If you need help look to someone that is more than a loan officer. Veterans United truly are Veterans helping Veterans.
Very professional and thoughtful and will keep you in the loop on everything.
