They did an outstanding job, I ended up switching lenders three and half weeks before closing and they got it done right on the day I needed it. Mathew texted me late in the day one time to make sure I checked my computer to sign a document which I thought was great, he went above and beyond. The rate was a half a percent less than the other lender.
Veterans United was a very good experience. I was kept informed during the whole process. Short time from start to finish. We had chose Veterans United after trying for 4 months to secure a loan with another company. Good decision!
Clay and Lacey were awesome! Everything went smoothly and quickly with tons of communication and help along the way. We also took advantage of the real estate bundle and were assigned Miranda Castro. If you need an agent in the Houston/Conroe area, you need her. We could not have asked for a better home-buying experience all the way around.
Chris was always prompt in getting back to me at all stages. My refinancing was extremely complicated due to the death of a co-owner who as an adopted grandfather, so no blood relation. This created issues that affected all levels of the refinancing. Chris was very patient with me, and the delays caused by Covid, in getting all the necessary documentation needed.
I couldn't recommend him more strongly!
Awesome. Couldn’t of gone any smoother
Great people and great service
Great service highly recommend
I don't know about the other specialist but I do know if they are anything like Katy and Emily you've got yourself an outstanding team.
I found Veterans United easy to work with, especially in regards to VA loan requirements. I would definitely use them
Again and recommend them.
We had a lot of communication issues. They need to review their realtors before assigning them to people. Our first never contact us until we reach out to her. Once we went into the loan processing, there was a lack of answering questions in a timely fashion.
Response from Veterans United
Hi Julie, thank you for providing more information about your home loan experience. Delivering exceptional customer service and reliable communication is important to all of us at Veterans United and we care a great deal about learning more from you on this matter. One of our Client Advocate team members is available to speak with you and discuss ways that we can improve for future customers. Please reach out to us for additional support.
We really appreciated all the team that guided us through this process. You can rest assure that you are in good hands with Veterans United. We now own our dream house! God Bless them all.
Veterans United allowed the home buying process to have little to no stress. In these times when the market is extremely demanding, VU provided a very straightforward process to securing a loan for our new house. I would recommend to any veteran looking to purchase a new home.
While there are others out there, I highly recommend Veterans United for any home purchase or refinance. The entire team was so exceptional & professional! They guided me through every step which made a stressful experience very smooth! Much appreciated Matt, Kelsey & Brooke!
