I paid all this money for inspections that didn't get done. The day we moved into the house the ac isn't working and we have been dealing with that. Then we paid for a re inspection that obviously didn't get done.
Response from Veterans United
Hi Jerimiah,
I’m really sorry you’re dealing with all of this, especially right after moving in. It’s upsetting enough when something like the AC fails on day one—but it’s even more frustrating when you’ve paid for inspections and re-inspections that were supposed to help catch issues like that.
I know how much trust it takes to get through the homebuying process, and it sounds like you were left feeling like that trust wasn’t honored. That’s not okay, and I want you to know we take this seriously. While VA appraisals are designed to assess value and meet certain minimum property requirements, they don’t replace a full home inspection—and I’m sorry if that part of the process wasn’t clearly explained or followed through on.
I’d really like the chance to look into your file and see what was ordered, what was completed, and where things might have fallen through the cracks. You can reach my team directly at 1-800-212-5200 or email ClientAdvocate@vu.com. We're in the office from 9 a.m. to 5 p.m. CST, Monday through Friday, and happy to talk whenever it’s convenient for you.
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