Professionalism and expertise are key words in describing my experience with VU. Highly recommend for Veteran first-time homebuyers.
This is an All Star team. Professional, proactive, personable and exceptionally competent. 10 stars out of 5.
We have had the best experience in home buying, I could not imagine a better company to guide us through this. Not only Greg Hines, but Cara Belcher and the whole team we had were amazing
I don’t write many reviews, but I’d feel wrong not saying something about Colin Park. Buying a home—especially using a VA loan—can be a stressful, emotional, and confusing process. There were moments when I doubted whether it would even happen for me. But Colin walked with me every step of the way, and I honestly couldn’t have asked for a better loan officer.From the jump, Colin made things feel personal. He didn’t treat me like just another client in a queue. He took the time to understand my situation, my goals, and even the stuff I was nervous to say out loud. There were moments where I was overwhelmed, unsure, even tired of the process—and Colin kept showing up. He explained things clearly, gave honest answers (even when they weren’t what I wanted to hear), and never once pressured me to rush anything.What I appreciated most was how present he was. Whether it was a late-night email, an early morning text, or jumping on the phone during his off hours—Colin was always there. He made me feel like I mattered. I wasn’t just buying a house; I was stepping into something new for myself and my future, and he treated that with the care and respect it deserved.There were a few critical points where the process could’ve gone sideways—small hiccups, tight deadlines—but Colin was calm, focused, and on top of every detail. I trusted him completely, and that’s not something I say lightly.When I finally closed, it wasn’t just a “we made it” moment—it felt like the end of a journey I had a real teammate on. That’s what Colin was. Not just a loan officer. A teammate. An advocate.I also want to give a big shoutout to Tyler, the loan coordinator, who was an absolute rock behind the scenes. Tyler kept everything moving—documents, deadlines, follow-ups—without ever making it feel overwhelming. Anytime I had a question, even the small ones, he answered quickly and clearly, never making me feel like a burden. He was organized, professional, and incredibly patient, especially when I needed extra clarification or had to resubmit things. It’s clear he takes pride in his work, and that made a huge difference. Behind every smooth loan process, there’s someone quietly making it all happen—and for me, that was Tyler. Grateful doesn’t even cover it.
Ryan and his team were phenomenal! Excellent communicators who worked very hard to make our loan happen. Definitely highly recommend!
This was by far the smoothest house-buying process we've ever experienced. From Susan, the realtor, to Matt and CJ on the loan team. Everyone was outstanding!
Wes and the team were great! We really appreciated their hard work to close in time and to keep us informed throughout the process. This is the 2nd time we have worked with Wes and team, and we look forward to the next time!
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Every step in loan application and getting -pre approved and making offer on home and then everything went as what veterans united said it would and closed in 23 days
Everyone I worked with during the process of getting our new home was awesome. They made the process as easy and simple as it can be. We couldn’t be happier
Veterans United is very straightforward and knowledgeable on how everything works. Highly recommend.
Jordan and his team were amazing. They helped with the entire process and did great work. I am very happy with their assistance and would highly recommend their services.
My file was passed around to many people and nobody fixed the issues after I presented them. I didnt feel appreciated after I closed.
Response from Veterans United
Hi Patricia,
I really hate to hear how this all unfolded. Feeling like your file was bounced around without anyone taking true ownership—and then closing on your home without so much as a thank-you or sense of appreciation—just isn’t how this should go. That’s not the kind of service we aim to provide, and I’m genuinely sorry we let you down during such an important time.
If you're open to a conversation, please reach out at 1-800-212-5200 or email ClientAdvocate@vu.com. We're here Monday through Friday, 9 a.m. to 5 p.m. CST—but you can leave a message anytime, and I’ll make sure it gets followed up on.
My Nickel...
EMAILS: Date Stamp the subject line mm/dd, use as a reference and stay on subject so Notifications, Action items and Status reports can be follow chronologically. Much time is wasted and causes confusion searching through any email over three pages...Hopefully one of the team members could, using AI, create a PERT diagram, a process flow chart for the client to visually see the steps to a successful Escrow.
Otherwise it was an interesting experience successfully navigating the ups and downs, kudos to all.
Jakes team is all about business. Mr. Bellamy is also very professional and quick to work with. The only thing Jakes team can't do is get rid of the nerves buying a home.
I love VU! Smooth and easy. They are there every step of the way!!
