Simply the best. You are informed every step of the way.
VU and Kristin were outstanding. This was a refinance and they closed me in record time less than 40 days.
I came to VU after working with another company with lots of Super Bowl ads for 110 days and almost never spoke to the same person twice. They always wanted something else. So glad I found VU and it cost me less money than the other guys (I was probably paying for advertising).
With VU, I worked every time with Kristin and she was timely, friendly, extremely helpful, always kept me informed. Kristin and VU made me feel like a valued customer and not just a number (like the other guys). I highly recommend Veteran's United.
Veterans United is an outstanding organization I will recommend them for any veteran I know. The team here really goes out of their way to assist you and is very knowledgeable of home buying Details. They really took the stress out by making everything convenient and moving smoothly.
Ten out ten these guys really know their stuff!
While I did my research and read so many positive reviews on Veterans United and then again for my Loan Specialist, I was excited to start the process. We moved quickly until personal situations made us switch from a VA to FHA loan. That is where it went downhill fast. Communication turned to non-existent, even after I talked with a client advocate. Started the loan process at the beginning of February and here we are at the end of April and I am still waiting for accounts to get paid off.
Response from Veterans United
Hi Robert, thank you for taking the time to connect with one of our client advocates, we appreciate the chance to hear and understand that the communication may not have exceeded expectations. We want everyone to feel that we go above and beyond to deliver outstanding service. By providing direct contact information for all of our Loan Specialist we go to great lengths to ensure you'll have an easy time reaching out for assistance. We invite you to provide more detail and help us look to improve. Our Client Advocates due remain available to further discuss your experience and speak with you to learn more about what may have caused you to feel this way and how we can be better in the future.
This is a second home of all by far the smoothest experience I had buying a house. Everything was very easy not a lot of legwork on my end so it took away a lot of the stress of buying a home!
Quick loan process.
I am a first time home buyer and I really didn’t know what to expect regarding the process. However, the team that I work with was awesome! They answer any questions I may have had and kept me informed if anything changed. I closed on my home in time and gained a new family while doing so. 10 out of 10!
Words can not express how humble we are for your great and timely work. Professionalism through out the entire team
Veterans United made home buying and refinancing an easy task with guidance every step of the way
This is a tensed and stressful process. And very time consuming, but with veterans united that just was not the case my team was the best combination of fast, effective , and Profesional. I'm in the finance industry and I have to say noot even my company perform this well!! It was an honor and again thank you all so much! Clint from the very beginning to the end your the man!!! Have a blessed and beautiful day every one you guys helped me with something that means so much more than my fingers can type. No room for improvements you guys are rock solid! Unless you want to send me some more socks lol you sent me a Monday pair what about Tuesday? Lol you guys are awsome thanks a million !
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Do us right, Open helpful. Work hard on my loan at all times.
From step 1 to the finish line - our experience was terrific. Buying a home can and was scary initially, but Veterans United made us all feel comfortable very quickly, and now, we own our happy home. Thank you!
Christina is very knowledgeable and professional. Her prompt communication with us helped ease the anxiety that comes with refinancing. We were able to provide all necessary documents in a timely manner due to her clear instructions and guidance. I would recommend her, Tory , Angelia and the entire VU team to anyone wanting to refinance or purchase a home.
