Overall experience with Veterans United was awesome! Team really helped make this a smooth process for a first time home buyer.
Working with Rob was easy in 2020 to purchase our home and again to do a refinance in 2026 to use some equity to do multiple things. The process was fast. Questions were answered promptly. Rob even called to go over what our financial goal was prior to starting the process. That is top notch customer service.
Super helpful and the text messages helped out a lot especially with me being at work and hardly ever able to answer. Just a huge help.
Ashlyn Cupp was very helpful and quick to respond when I had questions.
We had a great experience working with Veterans United during our home purchase. The entire process went very smoothly from start to finish, and the team was professional, responsive, and helpful every step of the way. They made the VA loan process easy to understand and kept everything moving efficiently. We’re very happy with our experience and would definitely recommend Veterans United to other veterans and homebuyers.
Jerry is amazing he is very professional and would work with him anytime and will recommend him and Veterans United to everyone thank you for such an awesome experience
Knowledgable Guiding inviting personnel, helpful. Overall completely professional.
Rich Pauls was excellent. This is the second home that he helped me purchase.
Jordan and Kelli and everyone else involved was amazing! They talked us through the entire process and made sure we got the best apr locked in. They were the best team and when it’s time we will use Veterans United again. Thank you!
Beyond understanding of our family's needs and worked extremely hard to get us into our new home in a timely manner. Second time we've used VU and if we are to buy another house we would use them again. Amazing work from everyone at VU.
The service I got from Veterans United was awesome. Thanks Todd and Ben for all your assistance.
Wish i never went with the VA.even the agent from Beezer homes who built my home said this was the worst people they dealt with.
Response from Veterans United
Hi Antonio,
I am sorry to hear that your experience left you feeling this way. Buying a home should be an exciting milestone, and I regret that your process did not meet your expectations.
I cannot speak to the perspective of other parties involved, but I do know that we strive to provide clear communication and a smooth experience for our borrowers. If that was not your experience, I would appreciate the opportunity to better understand what happened and where things may have fallen short.
If you are open to a conversation, please contact me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and we typically respond the next business day to messages received after hours.
Thank you for your feedback. I hope we have the opportunity to connect.
Sincerely,
Claire S., Client Relations Manager
Outstanding service from exploration to closing! This is my second mortgage loan with VU; I look forward to doing business with VU again in the future. Both Allie and Bryan provided outstanding service.
Michael and his team did absolutely amazing. This is my third home buying process with Michael Pitts and every time he does absolutely amazing. If we buy another home and he’s still there we’ll use him again.
This has been best experience we've had. Everyone was so nice and so helpful to get us through the process smoothly.
Wonderful group of people. Zach and Rachael were great.
Smoothest process I’ve ever seen. Great work!
