Excellent service - Thanks for the assistance.
Veterans United in our opinion made getting a loan quite easy. They work with you every step of the way.
The lack of communication is the biggest problem I have.
Response from Veterans United
Jonathan, we thank you for sharing your feedback openly and for giving us an opportunity to learn more. Team work is essential to our ability to deliver exceptional service and we have established means to prevent experiences like yours. We learn the most when we listen to our clients, and we hope to learn even more from you soon. Our Client Advocate team is available to talk about what may have created confusion for you near the end. It is our goal to use your feedback to improve the service for folks down the road.
When working with any lender be sure to come to the table as educated as possible on the many different aspects of home buying. The team at Veteran’s United was immensely helpful, and had I the opportunity to do this process over again I would have liked to have been better informed on the market I was buying in, the laws and “common sense” of the area. For example, when buying in CA, understand and fully read leases that may be attached to solar panels already on the home. Also don’t waste any time with clearing/investigating any liens that may be on the home. Clearing up these problems early-on can help your lending team get you ready for closing.
That you and all the individuals that were involved with the process of my loan. I'm sorry if I missed any one that worked with me.Donald C. & Cynthia L. Anderson
Veterans United will bend over backwards to help you throughout the whole home loan experience and make the process as smooth as possible! My home loan/refi specialist was nothing short of outstanding.......she is terrific!! She makes a hard job look easy and always smooths out any issues that may pop up along the way.........she smooths out any bumps on the road very quickly and makes the whole home loan experience and process as pain free as possible. Mark A. Tiplin
Since day 1, MY VU team(s) has made me feel like I am their only client. Any company can get you financing at a reasonable rate if you’re finance able, but the employees that are customer facing are the bread & butter of what makes your company great. My current loan specialist DJ Leverton continued the Excellent service of my original team seamlessly. THANK YOU VU!
I am so grateful for everyone on my team. They were really there for us from beginning to end, and we get to enjoy our very first house because of their hard work!! Thank you x1000 Aaron, Sheila, Brad, and Collin, y’all are literally the best team we could’ve hoped for!!!!
Everyone was helpful!
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Veterans united made buying a home so easy, and the fact that everyone I interacted with commented on how low my rate was made me confident that I was being taken care of.
Any home buying veteran will appreciate the service performance of Veterans United Home Loans personnel. Great folks to work with. The process is quick and extremely easy….
Overall a very pleasant experience working with Veterans United. I felt that my home buying experience actually mattered to my loan team as much as it mattered to me! That’s something you can’t say about a lot of companies today! They made the whole experience as simple for me as possible. Extremely quick response time and very helpful! I would highly recommend allowing Veterans United to help you through the home buying process.
Joe’s whole team was great
I hope you sell my loan so that I don't have to deal with VU.....
Response from Veterans United
John, thanks for acknowledging this issue so that we might step in to provide further assistance. While Veterans United does not have direct control over the actions of third party providers, it is important that we work together to promote resolution for you. We appreciate the recent opportunity we had to discuss this situation with you further. While we always look to ensure the best experience for our customers, it is important that we focus our efforts on reasonable solutions. We hope that in the end you will enjoy your home for years to come and we apologize for any confusion that may have surrounded your delays to closing with regard to your well test. We expect that with mutual understanding we have shown a sincere desire to serve you well. Thank you for sharing your voice and valuable feedback.
NA
Incredibly easy, stress free experience.
