We loved our experience with your company. The whole process was quick and the people I worked with were amazing. We had no idea what we were doing when we started this process but our team answered every question and kept us well informed. Even when we hit a few snags along the way our team was on top of it and gave us constant updates. Thanks to them we were able to buy our perfect home.
Professional organization that made first time home buying as straightforward as possible. Would use again and would recommend.
The VA loan team was with me every step and made it such an easy process.
Do you want a VA home loan that is Easy? Fast? Professional? Then you need to contact Veterans United ASAP! Get pre-qualified now! You will be happy that you did and will be, like me, a VUFF (Veterans United Fan Forever).
Overall great experience.
Even Dawn Cochran mentioned to my wife that you guys dropped the ball on our loan.
Response from Veterans United
Hi Patrick, thank you for your open and honest feedback. Providing clear and effective communication is a top priority, and a member of our Client Advocate team is available to discuss your experience. Our hope is that your home serves you well and we invite you providing more detail and help us look to improve.
They are horrible. They need to pay attention to their jobs and care about almost making 5 People HOMELESS.
Response from Veterans United
Hello Michael, it is important to us that we work hard to provide excellent service and we realize that the home buying process can become frustrating at times. Our team will be researching your appraisal process to determine what we may do in the future to help prevent a similar closing delay. When there are delays in receiving your completed report, and repairs or further inspections are needed, it can certainly cause unexpected delays. The appraisal process is managed directly by the Department of Veterans Affairs, and we understand how the home buying process can become stressful when working to overcome these hurdles. While Veterans United does not have direct control over the actions of third party providers, it is important that we work together to promote resolution for you. A Client Advocate has been in communication with you and remains availble to discuss how we could have made this process smoother should you wish to reconnect with them.
I would definitely recommend VU to friends and family over and over again. Their website and procedures are the most efficient and user friendly I've experienced. Buying a home is a huge investment and is extremely personal which has the potential of being one of the most stressful experiences of your life. VU and my loan team, Mike Halliburton and Katie Simon, made this experience a positive, exciting and a smooth process. Mike made his himself available at all times, so much so he reached out when I had questions during his honeymoon and on weekends when we needed something!! Now that's a specialist! He was extremely knowledgeable, informative and kept us updated constantly. He also explained everything in detail and educated us along the way as this was our first VA loan. He made this experience a positive one and he would be the main reason we would be using VU again in the future, if needed. Thanks Mike, Katie and team!
We actually had gone to another loan servicer prior to using VU and we didn't have a good experience. We tried VU based on recommendations from family who have used them previously and praised their experience there. From start to finish everyone was very professional, quick to answer our questions thoroughly, and even got us a housewarming gift. Trevor and Jennifer were both so great and we will let everyone we know who is going through a house-buying process, go through them for a stress-free experience! Thank you so much again Trevor and Jennifer for everything!!!
This team made our re-finance easy, simple and efficient Well done!!
Very helpful! There were a few snags along the way but everything was taken care of and closing was easy. Thanks to our financial team.
Overall a great team to work with! Some hiccups along the way, but that was to be expected, and everything was minor. The team also jumped onto every issue, resolving them swiftly, and that spoke volumes to me about their work ethic. I would definitely recommend them to anyone buying a home.
