It was a rough road but Sean Riley was very helpful along the way.
Mr. Deep Patel was very helpful proving and getting ahold of documents needed and went above and beyond to help me acquire documentation i had trouble getting ahold of. Very quick response time and friendly.
The whole refinance process went very smoothly and was completely painless on my part. Instructions on what was needed were very clear and easy to follow. I would certainly not hesitate to refinance through them. This was my third or fourth time refinancing my house and was by far the fastest and simplest.
Feel pretty much lied too told one amount then ended being a much higher amount plus closing costs after initially told there would be no cost to me then was paid escrow money overage only for VU to ask for it backp
Response from Veterans United
Hi Greg, thank you for providing your feedback. We appreciate you letting us know how you felt about the experience. Providing clear and effective communication is a top priority, and one of our Client Advocate team members remains available to discuss your comments and learn what may have caused you to feel this way. We understand that establishing an escrow account to pay taxes and insurance may have been a point of contention during your loan process. It is our goal to reasonably resolve ongoing concerns and provide the best possible customer service. Please do connect with us further to help us understand how we might look to improve and continue our commitment to provide outstanding customer service.
I have outstanding praise for Veterans United and their professional personnel.
Kari Frank was also a very beg help keeping us on track.
Great company, I work with them eight years ago when we purchase our dream home, and was delighted to work with them again in refinancing our loan.
VU made the home buying process effortless. They took care of everything. My wife and I are both graduate students and were not sure if we could take on the stress of homebuying but stress was obsolete with VU. Thanks!
Ready to see for yourself?
Experience first-hand why 336,062 homeowners give us a perfect score!
Absolutely the best team ! The most simply process was made possible their hardwork and dedication to make you a priority.
Matthew has gone above and beyond to help our family get the best loan. He sent us a really nice cutting board and he is always so thoughtful.
You will not be disappointed to have these folks on your side! A great team of lenders and realtors. Closing with Marr was a simple, yet professional experience. Our closing attorney knew his stuff and had people skills.A note about patience and understanding from Josh, Meredith and Cassie. We are not great internet operators to say the least and their guidance took away the stress in handling unfamiliar tasks...
I would highly recommend a friend to Andy.
