I was set to close several times and than canceled at the last moment several times.
Response from Veterans United
Steven, thank you for sharing your feedback and for letting us know about your experience. One of our Client Advocate team members has begun to research your comments, and will be working hard to learn as much as possible about what caused your closing delays. While we cannot change the experience you had we are committed to accountability, exploring ways to improve, and seeking opportunities to continue serving you. Should you wish to share more information regarding this or any other matter, then please do not hesitate to connect with us.
Both of our experiences with Veterans United have been excellent—made financing easy & stress-free
Outstanding company with outstanding people! They made the home buying process easy and memorable. Thank you all so much!
This was hands down our smoothest VA home buying experience to date (and we’ve been through the process 3 times previously). We will never use another lender again! Veterans United is always super responsive, on the ball, and just really care. Their customer service is exceptional. We actually were able to close early! Amazing experience- Thank you Veterans United!!
I never imagined buying a home would be such a simple task. But working with Jake, he made it happen. He sent the necessary paperwork I requested and after closely reviewing it, sent me a pre-approved letter. Jake and his team were great and now I am a homeowner. I highly recommend him.
The communication between the loan coordinator and the loan specialist needs improvement. Also the underwriting officer needs improvement with the title company in reference to documents that need to be signed. Overall what needs improvement in everyones part is communication and time management.
Response from Veterans United
Hi Maria, your honest feedback is valuable and we thank you for sharing your voice with us. A member of our Client Advocate team is available to discuss your experience directly so we can ensure it does not happen to in the future. It is our goal to provide expert and reliable communication through our dedicated loan teams. We invite you to connect with our client advocate team and become a part of our effort to continuously improve the client experience at Veterans United.
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Exceptional
We are first time home buyers. From beginning to end we had the most fantastic experience with Veteran's United due to my loan officer, Sara Streeter. She was outstanding. She answered our many questions and was very responsive. She made the process go smoothly for us and quelled a lot of our anxiety caused by external issues such as car problems and horrible hotel experiences during the home buying process.We decided to purchase a home out of state. It was a 10+ hour drive. We decided to use our car because it was reliable. Boy, were we in for a reality check. As we drove up the coast our car decided to take "Rest Stop" literally. We were at the beginning of our home buying experience and had to shell out $1000+ in car repairs. We went to three dealerships in two states over that period, all the while looking for a home. Sarah kept us upbeat and optimistic. She encouraged us to get it fixed, not to give up, and to definitely NOT BUY ANOTHER CAR! We were able to get to the state in which we purchased our home, find a house, get back to our state of origin and get through the due diligence period all while the car was having issues.From Pre-approval to Post-Closing, Sarah was always there to check-in. She was even instrumental in learning about and our receiving the PenFed grant so that our closing was taken care of. As a Veteran I find having an advocate, of sorts, to be the most important because a lot of us suffer from PTSD and need that one steady person who keeps a cool head when everything else around us seems to be going to the pooper. I THINK SHE NEEDS A RAISE!!!I would definitely recommend Veteran's United to any Vet I meet who is interested in either purchasing or refinancing a home. I would doubly recommend Sarah Streeter. She was that amazing.P.S. Our car is running well now, go figure!
As a whole, I think it was a good experience. I would recommend to another military family. A couple complications took place during but everything still happened in a timely manner.
