Overall I was disappointed this time with Veterans United. I feel like the loan process was much smoother and explained better the first time than it was this second time.
If i could rate this team over a 10 i would most definitely give it to them! They deserve every one bit of it! Best team i could have had along my side. Thank you once again
i would recommend to any veteran.
I've worked with Durell twice now. Both times have been easy going and a great experience. Highly recommend Veterans United and Durell!!!
Aaron and his team not only made me feel welcome, but helped answer all my questions, fought to give me a great deal on a mortgage and last but not least, got me into my first home! I will always be grateful for that! Thank you Veterans United!
An extremely time-consuming and unnecessarily drawn-out process.
Response from Veterans United
Robert, it is important to us that we work hard to provide excellent service and we realize that the home buying process can become stressful at times. Thank you for sharing your open and honest feedback. Our Client Advocate team will research your comments and work hard to ensure that we are learning whenever possible the best ways to ensure excellent customer service. Please reach out to us if you would like to discuss your experience further.
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From beginning to end, my Veteran’s United team and their affiliates have been amazing. I was and am blown away by their service. They provided things I never expected, nor would have thought I needed, such as a concierge to help make the transition process that much smoother once we closed. They connected me a with home security and an insurance agent. Going with Veteran’s United saved me time and money galore. They were thorough and professional. I would recommend them to anyone who is pursuing a VA loan. They are experts in their field and strive to take care of you based on your individual situation and needs. I’m a self-employed sole proprietor business owner. That status can make applying for and getting a loan a little more tricky, but Veteran’s United worked with me to make it happen. Thank you to my team including Cody Smith, Corey Jackson, and Trenton Monnig, for facilitating this home buying experience for us. We’re so happy to be home!
Thorough and helpful and get the job done as soon as possible
