Steph Escott was amazing in her focus and detailed attention in assisting me throughout this process! I couldn’t have done this without her dedication to me in this home buying process!
I have bought quite a few homes in my day and never was it this easy of a process. I would recommend veterans to anyone.
The only words I could possibly say is they are the best!!!
Overall. The home I purchased has black mold hidden underneath new carpet. With Holes in hardwood floors that you can see through to crawl space. 200lb Garage door held by zip ties fell near my head. Sellers were supposed to remove all there personal belongings but did not after I was told they did. Ceiling tiles stacked in attic possible asbestos. I signed closing documents with a VA appraisal with NO REPAIRS. I put too much trust in that. The home has too many defects. Suspect fraud. Nothing was assessed.
Response from Veterans United
Hi Gina, we take your feedback seriously. Thank you for taking the time to speak with and share your experience with our Client Advocate team. When you first started exploring VA home loan options, terms like “VA appraisal” and “professional home inspection” can understandably become muddled. I hope to clear some confusion in the difference between the two. The VA appraisal and a professional inspection vary radically, and each hold crucial benefits for military buyers. Before buying a home with your VA loan benefits, make sure you understand the function and objectives of both. The VA appraisal primarily serves the interest of a lender. The appraisal will achieve two key goals for a lender:
1). Establish a reasonable market value for a property
2). Ensure that the property meets the VA’s Minimum Property Requirements (MPRs)
A home inspection, on the other hand, is designed to help buyers. A professional inspection thoroughly assesses a home’s condition, and gives buyers a chance to rethink or renegotiate a purchase.
Here are the options we have seen work in the past:
1). Contact the home inspector. A home inspection is going to be a much more thorough assessment of the home’s structure and inner workings. An inspection is not required by Veterans United but highly recommended. Inspectors typically have protections to help out in situations where they may have missed something.
2). Contact the VA Regional Loan Center. If you feel like this is something that was missed by an appraiser please let the VA know. The appraiser is there to assess the value of the property and make sure the home is safe, sound and secure. The appraiser is not going to be able to see there is any faulty wiring but feel free to discuss these issues with them. You can find their contact info here: https://www.benefits.va.gov/homeloans/contact_rlc_info.asp [benefits.va.gov]
3). If there was something not disclosed by the seller or agent please contact a real estate attorney. They will better be able to assess your situation to see if there is any financial relief you can receive.
If you wish to provide more details, then you may reach out to reconnect with us at any time.
Overall the process was challenging but the team assigned to me was awesome and I highly recommend to all veterans who are in the market to purchase a home to utilize Veterans United
Great people to work with. Very professional. Got us into a home I never ever thought I would own.
If you are going with a VA loan then this is the way to go!
The entire team was extremely efficient and responsive to our needs in accomplishing our goal of home ownership. Again great big THANKS to you and your team.
I had a great experience buying a home with Veterans United. As a first time home buyer, I wasn’t sure of the process, and my home buying team and realtor were patient and kind and walked me through everything. The customer service was truly incredible. Finding a team you can trust is so important, and Veterans United proved time and time again that finding the right home for me was their priority, rather than a commission.
Veterans United was great to with. They made the process fast and simple. The team they put together for me was 2nd to none, I couldn't have ask for a better one.
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Ginny and the team that works with her have been amazing to work with. My home buying experience has been seamless and smooth, Ginny found and eliminated a third party problem before it had the chance to become a problem and delay the closing date. Thank you! I will absolutely recommend this team to other veterans.
-Eli
Finding our new home with the help of Veterans United has been a wonderful experience and I'd recommend them to any other vet as the place to go to follow through and be successful in traveling that often rocky road to finding and buying a new home. Thumbs up to everyone at Veterans United !
