AMAZING CUSTOMER SERVICE
When working with a client, make sure the account number is stated in larger bold print at the beginning of email and regular mail being sent out. It is very emotional when 1 day documents are signed approving loan, then 1:30 AM get an email saying as per your request we are sorry that you (meaning client) want to cancel loan process. Blood pressure is sky high, go into cardiac arrest, then all it was is 2 different agents in 2 different offices started 2 different loan numbers and the system identified it and generated a cancellation of loan request. With the loan requestor unknown that 2 loan numbers had been generated gets a cancellation of loan email. A simple personal call could have explained everything without the system generating multiple letters.
From my initial contact all my questions were answered and the VA representative was very professional ensuring the process was running smoothly.
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I have had this VA housing certificate since I came back from Vietnam. I have purchased several houses since then but never used the VA benefit because most banks shy away from the VA & want to use their in house conventional banking Proto type..... Service-level & the paper overload in these other lending institutions destroy Brain cells. The VA loan process rolled forward smoothly from day one because of the efforts of the loan company, the loan officer & real estate agency all being on the same page with massive prior process experience. It was a great coordinated team effort by all those involved! It was fun to watch the coordinated team process evolve right up to the move in day....
Excellent team from the laon officer, the credit repair team and the processors. Credit repaired and in a home in less than a year!
I highly recommend Veterans United. They helped me get a house and I never thought it would be possible. They provided information, guidance and patience as they helped me through the entire process. Thanks to them I am moving out of an expensive apartment and into a much more affordable house!! Thank you Veterans United!!!!!
Josh Schultz was absolutely amazing! So helpful and very hard-working. Dan Kelly was also easy to communicate with. Answer phone calls and emails in impeccable timing! Thank you!
As a first time home buyer I had so many questions and worries but the team at Veterans United made the process as simple as possible. Thank you for giving 110 % and taking care of everything. I am so lucky to have had you as my team.
Very impressed with everyone who worked on my loan. This was a very fast, smooth transaction all the way.
Highly recommend Veterans United Home Loan to any vet looking to purchase. My experience with them can be expressed in one word " Wonderful" .
Overall it was great working with VUHL.
All I can say is, Thank you!!!!
Sam and staff were the best and were on top of our entire transaction from start to finish.
I would definitely recommend Veterans United. They made it quick and simple. Funding and closing were fast. Bill and Alycea were wonderful to work with. Bill was able to get us pre-qualified with a great low interest rate. The entire process was so easy and stress free. After we submitted all our paperwork and found a house, it was just a matter of waiting for the inspection and appraisal. The worst part of the whole process... Patiently waiting. Great people!!
If you're thinking about buying a home call vetrans united. The team is amazing. Mr. Cody Smith is an outstanding man to work with. We're very pleased and blessed to be home owners.