Veteran’s United did an absolutely amazing job. The instructions were always clear and they constantly got back to me in a timely method!
Veterans United commercials honestly do not do it justice. It's is everything they say and more. I couldn't be any happier with Veterans United and the staff working on the loan. Thank you all from the bottom of my heart.
We have bought and sold many properties over the years, but this was our first time using Veterans United. And this was, by far, the easiest and most straightforward experience we have had! The entire team at Veterans United was responsive, helpful and professional.
The process to buy our dream home has been more of a nightmare than dream. The home presenting itself, then being ripped away by the sellers, multiple times before finally landing within our grasp. The team at VU made it happen for us and. We cannot thank them enough for everything they've done to ensure our dream home become our actual home. Absolutely, we would recommend Scott, Cole, and everyone else on the Veterans United team to our Veteran friends and families for their home buying process.
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Martin Schneider and the Colorado Springs Veterans United team earned a 10 out of 10 from this Veteran. From preapproval through closing, Martin was responsive, clear, and genuinely invested in getting us into our home. He answered emails the same day, explained VA rules in plain language, and gave practical guidance when it counted — including how to handle inspection repairs the right way under VA guidelines, how to structure seller concessions, and how to keep the file moving when the original closing date had to shift for TRID timing. His coordinator kept the file organized and sent timely updates, so there were no surprises. This was a full VA purchase with the usual last-mile document work, and the team stayed professional and calm through Clear to Close. Martin is a fellow Veteran who treats people and the process with respect. I enthusiastically recommend Martin Schneider and the Colorado Springs Veterans United team to any Veteran or military family buying a home.
Even though my current pay was not reflecting my expected future pay, they communicated well with my manager to get the information they needed. The team worked well together and made it happen!
During PCS and ETSing, Veterans United showed incredible care and support for me every time. I was blown away by how quick and easy they were able to work with and made the entire process smooth. I loved all of the resources they provided and every staff member was awesome to work with. This was an amazing milestone in my life with transitioning out of the Army, and I feel very blessed and thankful to have had the Veterans United Team supporting me.
Jake Force was a tremendous help with my VA loan and I highly recommend working with him!
Hannah was amazing. She made the whole process so easy and quick. I’m a disabled vet and now I have a home to call my own.
Overall great experience and easy to work with. The portal with pending tasks was useful and progress transparency. Fell short at follow-up to offered services regarding assistance with gathering quotes on HOI for the buyer. This was not the specific team's fault but I believe a lack of task progress tracking in operations. The only reason I gave a 9 of 10, as I pumped brakes on legwork to gather quotes when assistance was offered - only to assume the task and regain momentum when I realized help wasn't coming two weeks later. Thank you for my team's exceptional attention and assistance to make our dreams a reality.
The person that took over my loan was horrible. She made multiple mistakes and always blamed it on someone else . Wouldn’t talked to me and always text.
Response from Veterans United
Hi Thomas,
I'm sorry to hear about the frustration you experienced with your loan team. I can understand how disappointing it must have been to encounter mistakes throughout the process, especially when you weren't able to have the conversations needed to get your concerns addressed. Clear communication and accountability are so important during the homebuying journey, and I hate to hear that you were left feeling unsupported. I'd appreciate the opportunity to learn more about what happened and address any lingering concerns. Please feel free to reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
We had some hiccups but they were settled after work on both sides!
As a proud military veteran, I cannot express enough gratitude to Veterans United team for their unwavering support they provided in helping my family secure a VA home loan. Their exceptional service has completely transformed our lives, and we are forever grateful for their dedication and expertise.From the moment we contacted Veterans United, we were treated with the utmost respect and understanding of our unique situation as veterans. Their team of professionals took the time to listen to our needs and concerns, walking us through every step of the process with patience and clarity.One of the standout qualities of Veterans United is their knowledge of the VA loan program. They have a deep understanding of the intricate details and requirements, making us feel confident that we were in good hands throughout the entire journey. They effortlessly navigated the paperwork, ensuring a smooth and timely approval process, which took a significant burden off our shoulders.Moreover, their customer service is second to none. Communication was prompt, consistent, and reassuring. Whether it was via phone, email, or in-person meetings, we felt well-supported and cared for, knowing that our questions would be answered promptly.Veterans United's dedication to ensuring that veterans and their families receive the best possible service is truly commendable. They went above and beyond to find us the most favorable interest rates and loan terms, tailoring the options to suit our financial needs. Thanks to their efforts, we now have a beautiful home to call our own, and we can confidently say that our future is looking brighter than ever.The impact of Veterans United's support extends far beyond just helping us secure a home loan; they have shown us that there are companies out there who genuinely care about veterans and their families. Their commitment to the well-being and success of those who have served our country is something that will stay with us for a lifetime.We wholeheartedly recommend Veterans United to any fellow veterans seeking assistance with a VA home loan. Their professionalism, expertise, and heartfelt dedication to supporting veterans make them an outstanding choice. Thank you, Veterans United, for making our dreams come true and being there for us every step of the way!
The team was amazing from beginning to end and I would definitely recommend using them for your home buying needs!
If I could give Mike Wilson and his team 10 stars, I absolutely would! Mike is truly THE BEST loan officer out here! What started as a home-buying process turned into something that feels like family. Mike treated us with so much care, patience, and respect throughout the entire process, and we are truly grateful for him.What stood out the most was how much Mike educated us along the way. He didn’t just help us get a loan—he made sure we understood what was happening, explained things clearly, answered all of our questions, and made us feel confident every step of the way. That meant so much to us as first-time homeowners.We also want to give a huge thank you to Andrea, Daniel, Danny, and Andrew for all of their help and support throughout the process. Everyone worked together to make everything as smooth as possible.
-Johns Family .
