Extremely helpful, knowledgeable, respectful, and timely assistance from all involved. Time zone and work schedule differences were respected making everything pleasant!
My loan team was very helpful the entire step of the way from pre-approval all the way to closing . They answered any questions I had, and I had a lot. I know I probably was irritating at some point. Definitely recommend to other Veterans. They are the real deal you will not be disappointed.
The process was simple and the people was knowledgeable.
Love the team! Way to go! Loved using the second time!
Ievi was great and easy to work with. Any concerns were addressed promptly.
Austin, Tayla, and the entire Veterans United team were amazing throughout my homebuying process! They kept me informed, answered my questions, and made everything feel easy from start to finish. Their professionalism, communication, and support helped take so much stress off my shoulders. We closed in just 22 days, and I couldn’t be happier. Highly recommend this team!
Cal Thompson made the process very transparent and always keep us in the loop and helped us along the way. The process was pretty easy and streamlined, compared to my last refinance with another lender/home loan company. Cal and his team are great, I couldn’t recommend them enough!
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They made the process as stress free as possible. I would 100% recommend.
My loan team was awesome. They guided me every step of the way to my forever home.
Evan and Shannon, thank you so much for making my experience very enjoyable and easy. You both are very professional and knowledgeable and I greatly appreciate that. 🫡. Thank you for everything.
All who work at Veterans United are very helpful. They are positive and professional. I would definitely recommend Veterans United.
I spoke with 2 other companies before Veterans United. The first 2 companies couldn't care less if i was approved or not, but the team at Veterans United were invested in every step of the process. Their process makes it extremely clear on what you need to work through the buying process even if you are a first time buyer like we were. Veterans United is the reason I own a home now.
ROB and staff were excellent.
I would highly recommend Veterans United! They 100% earn my highest recommendation! Eric, Shannon, and Joshua were absolutely amazing! They all made me feel like they sincerely cared about everything! This was my first time buying a house and its was 99% stress free!
Then the ay before I closed on my house it happened to be my birthday. I received a package from my team and I opened it and I was so surprised how thoughtful the house warming package was an it was a Starwars theme! They knew I'm a huge Starwars fan! Just very nice and professional people to work with
If I ever needed to buy another house I'll definitely choose Veterans United! THANK YOU ALL SO MUCH!
Rob was great to work with!
I can't really say if I would or wouldn't recommend to others. If you know what you're doing in the home buying process it's probably much more helpful and fine enough. As a first time buyer I largely felt unsure and then ridiculed any time I asked questions or had worries. It was very turbulent and uneasy on my end.
Response from Veterans United
Hey Timothy,
Buying your first home comes with a lot of questions and uncertainty, and I'm sorry your experience left you feeling anything but supported. You should feel comfortable asking questions and sharing concerns throughout the process without worrying about how they'll be received. I can understand how discouraging this must have been, especially during such an important milestone. I appreciate you sharing your experience and would welcome the opportunity to learn more about what happened. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Can’t speak highly enough of Kody and his entire service team. Everyone was extremely knowledgeable and accessible from pre approval through closing. Start to finish in 5 weeks! This is my 3rd time working with Veterans United and if needed will 100% use again.
I have no complaints! Everyone on this team deserves a raise or a promotion!
When I did my loan in Florida with Brad Tweedy it was a 10/10 experience. Couldn't wait to work with veterans United again. My loan experience with Ian Reed, my wife and I did all the leg work and Ian was always unavailable for questions or took days to get back to us. Thank God for his assistant Alyssa who worked her ass off. This was a horrible experience this time around.
Response from Veterans United
Hi David,
I'm glad to hear your first experience with Veterans United was such a positive one, but I'm sorry we weren't able to provide that same level of service this time around. I can understand how frustrating it must have been for you and your wife to feel like you were handling so much of the process on your own, especially when you needed answers or guidance. I'm happy to hear Alyssa was a bright spot in your experience, and I appreciate you recognizing her efforts. I'd welcome the opportunity to learn more about what happened and discuss your concerns. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Christopher answered any questions we had about the loan process. Just wish there was more time spent explaining everything item by item throughout the process so I wouldn’t even have to ask. Other than that great experience
