The process was good and Julia did an outstanding job keeping me informed and up to date on the loan package. I would recommend her for your loan needs.
Our lender was amazing, and honestly was the main person who helped through the whole process Rob W. I would recommend him 100 percent
Outstanding until near closing. Didn’t get CD and closing funds wired until late on Friday before closing on Monday. Need a couple days built in at the end for uh ohs.
Julie was absolutely amazing throughout the entire process of helping us get our home! She was so helpful, patient, and always there to answer any questions we had. She made the whole experience so much easier and went above and beyond for us. We are so grateful we got to work with her and couldn’t recommend her enough! Thank you so much for helping us get our dream home, Julie!
My loan team was great and made the process hassle free.
Everyone at Veterans United has been excellent. Especially Ellis
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They were very helful
Lance and his team were superb 👍🏻
Veterans united was a big help. Help me with everything I didn't know. We can't be any happier with our new home.
Brad was terrific, following up on all aspects of the process, keeping us informed, and always accessible. If I could give Brad an "11" I would.
Fast
Mike and his team were amazing through the whole process. Any questions I asked were answered promptly and professionally.
We were extremely happy with the entire process. John, Megan, and William kept us up to date on needed items, explained the process, and were quick to answer our questions. As first time home-buyers….we had a few. I would recommend Veterans United to anyone looking for a VA loan and especially John and his team! Outstanding work.
VeteransUnited had a plan all laid out for me. Answered all my questions. My first realtor didn't work out, so they assigned me Amber. She is so awesome. VeteransUnited made sure I got into the house with a shop on the property. I appreciate the whole crew.
There were several times where I was sent a document with zero instructions, or given the wrong document. AI was being used to enter addresses which ended up in me being given the wrong quotes. There were also errors on closing disclosures as well. Veterans united has made it clear that this is simply another transaction to them.
Response from Veterans United
I'm sorry this process left you feeling like you were just another transaction Henry. That's especially concerning to hear given the issues you described with receiving documents without clear instructions, being sent incorrect information, and finding errors in your closing disclosures. I understand how repeated issues like these can affect your confidence in the process.
I'd appreciate the opportunity to take a closer look at your experience and better understand where things went wrong. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. Messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Absolute wonderful experience with Nicole from the beginning to the end. From pre approval to closing it was about 2 months. Every step of the way she made it so easy and guided us step by step. I can't say enough how pleased we are and 10 is not nearly a high enough rating,
Great experience 10/10 would recommend to any veteran looking to purchase a home
Kennedy and crew superb
