Julie is amazing. I was truly lucky to have her working with me.
The team from Veteran United starting by Tyler was extremely helpful and made things really easy for us, we really appreciated.
The only thing is that i could call and talk to tyler during the week ask if there's anything else I would need and he would hit me on friday 5 o'clock with a list of things that I couldn't do till some time the next week if he would of just told me in the being of the week it would feel so stressful waiting to get the answers he would need
Response from Veterans United
Hi Daniel,
Thank you for sharing your feedback. I can understand how frustrating it must have been to check in throughout the week, only to receive additional requests late on a Friday that couldn't be addressed until the following week. Buying a home is stressful enough without feeling like you're constantly waiting on the next step. I'm sorry the timing of these requests added unnecessary stress to your experience.
Clear and timely communication is so important throughout the loan process, and I appreciate you bringing this to my attention. I'd welcome the opportunity to learn more about your experience and address any concerns you may still have. Please feel free to reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
The whole team was amazing and very helpful! They made this process so much easier for me.
Veterans United commercials honestly do not do it justice. It's is everything they say and more. I couldn't be any happier with Veterans United and the staff working on the loan. Thank you all from the bottom of my heart.
Check list must be updated to prevent any confusion with money allocations
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The team working with my loan was simply exceptional. They were easy to reach with questions and answers were spot on as well as prompt. Their web site is easy to navigate and loan status is kept up to date.
Charlie and his team are exceptional on the loan process. This is my third home using Veteran’s United and would without question recommend to any Veteran looking to purchase a home.
During PCS and ETSing, Veterans United showed incredible care and support for me every time. I was blown away by how quick and easy they were able to work with and made the entire process smooth. I loved all of the resources they provided and every staff member was awesome to work with. This was an amazing milestone in my life with transitioning out of the Army, and I feel very blessed and thankful to have had the Veterans United Team supporting me.
This team is absolutely outstanding, and the fact that they maneuvered around my busy, no service having job was simply incredible!!!!
They where perfect. So very helpful, friendly, and did everything they could to help make it go smoothly.
We continually experienced emails being sent to incorrect parties, emails addressed to other potential loan clients, incorrect realtors, legal offices, etc. We kept asking that Veterans United be more careful with communications and these requests were ignored.
Response from Veterans United
Hi Roland,
I’m sorry for the frustration and concern these communication issues caused. I understand why repeatedly seeing messages sent or addressed to parties you didn’t expect, especially after raising the concern, would be troubling.
I’d like the opportunity to learn more about what happened and make sure your concerns are reviewed appropriately. Please reach out to me and the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
As a proud military veteran, I cannot express enough gratitude to Veterans United team for their unwavering support they provided in helping my family secure a VA home loan. Their exceptional service has completely transformed our lives, and we are forever grateful for their dedication and expertise.From the moment we contacted Veterans United, we were treated with the utmost respect and understanding of our unique situation as veterans. Their team of professionals took the time to listen to our needs and concerns, walking us through every step of the process with patience and clarity.One of the standout qualities of Veterans United is their knowledge of the VA loan program. They have a deep understanding of the intricate details and requirements, making us feel confident that we were in good hands throughout the entire journey. They effortlessly navigated the paperwork, ensuring a smooth and timely approval process, which took a significant burden off our shoulders.Moreover, their customer service is second to none. Communication was prompt, consistent, and reassuring. Whether it was via phone, email, or in-person meetings, we felt well-supported and cared for, knowing that our questions would be answered promptly.Veterans United's dedication to ensuring that veterans and their families receive the best possible service is truly commendable. They went above and beyond to find us the most favorable interest rates and loan terms, tailoring the options to suit our financial needs. Thanks to their efforts, we now have a beautiful home to call our own, and we can confidently say that our future is looking brighter than ever.The impact of Veterans United's support extends far beyond just helping us secure a home loan; they have shown us that there are companies out there who genuinely care about veterans and their families. Their commitment to the well-being and success of those who have served our country is something that will stay with us for a lifetime.We wholeheartedly recommend Veterans United to any fellow veterans seeking assistance with a VA home loan. Their professionalism, expertise, and heartfelt dedication to supporting veterans make them an outstanding choice. Thank you, Veterans United, for making our dreams come true and being there for us every step of the way!
We were very pleased with the way Samantha and Hope walked us through the whole process of getting everything that was needed to get to closing.
David was amazing. Very knowledgeable and always available to answer any of my questions.
