Ashley Tasco is very professional, patient and easy to work with. Cannot say enough positive things about Ashley, very appreciative of her guidance throughout the entire process.
Great Loan Officer who I'd give 5 stars and no complaints about. The Concierge Chris is useless and his mind is all over the place.
Response from Veterans United
Hey Michael,
I really appreciate you taking the time to share this feedback. I’m glad to hear your loan officer made such a positive impression, but I’m sorry the rest of your experience didn’t match that same level of service.
It’s frustrating when communication feels disorganized or unhelpful, especially during a process that should feel guided and supported from start to finish. You deserve a consistent experience across every part of the team, and I’m sorry that wasn’t the case here.
I’d like the opportunity to learn more about what happened and see where we can improve. If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’re happy to follow up the next business day if you contact us after hours.
Sincerely,
Claire S., Client Relations Manager
Steve, Rain and the team made my dream come true. They were efficient, organized, and professional to work with. Thank you!
Ready to see for yourself?
Experience first-hand why 368,178 homeowners give us a perfect score!
The easiest process ever with this team leading me through it
The team I had at VU was excellent. Very smooth process (from my end anyway).
Jeff did an amazing job and was able to get me to close where multiple people failed. I highly recommend…
I appreciate all the efforts of the full team. It was a great experience.
I already recommended my cousins dad to try veteran’s united.
Overall a great experience as a first time home buyer. I had a great team helping me out every step of the way!
Great team coordination.
The entire team was exceptional to work with
Ready to see for yourself?
Experience first-hand why 368,178 homeowners give us a perfect score!
Evan, Alex and Drew were absolutely incredible. This is by far the best customer experience I've had in any industry with any service. I would give them 100 rating if it were possible. Should I ever need to purchase another property, it will be with this team. Thank you so much for not only making this a stress-free experience, but for making us feel truly cared about and valued every step of the way.
First home! Couldn't have been easier with Veterans United.
It is very important to a buyer that closing cost and expected payment be as accurate as possible. We struggled getting an accurate estimate for closing cost. In addition I was told day before closing my payment would be one number and at closing it was about $300 more a month. There is no reason this should be so inaccurate. It’s also very important to be available at the time your submitting an offer to get questions answered and documents needed. I had to do my own research to get estimated closing accurate to make my offer to the seller.We also asked not to have the Appraisal completed until after option period and to wait until we give the approval to order. It was ordered without our approval. Had we decided not to move forward with this purchase during option we would have wasted money on the appraisal.Overall there needs to be more attention to detail. If the loan officer is too busy or has personal obligations going on, another loan officer should be available to step in.
I appreciate everything that your team has done to make our home purchase as smoth as possible. It was unexpected and truly helpful.
