The team that I worked with was not very good at communicating. I feel that my closing took longer than expected because they were slow in getting responses back to me, would not answer phone calls, and would not return voicemails. On one occasion, it took me 5 days and 3 voicemails and more calls to other people to finally get a response that I needed. They did not seem knowledgeable enough with some of the requirements for the loan, specifically surrounding the details about the trust. We were told 30 minutes prior to closing that there were more issues that might prevent us from getting the money after the loan was funded. This was mostly a frustrating and irritating experience and would never recommend Veterans United to anyone. If you’re going to target the Veteran community, you should understand that this will come with a higher than average set of expectations for the basics such as communication, clarity, timeliness, knowledge, and attitude. These are all very basic items inherent to any job and are sadly, very often missed. Veterans, however, have this drilled into them time and time again and have higher expectations of those choosing to specifically want to serve our community. We hold a higher standard and with good reason. We shouldn’t get sub par treatment just because it’s a segmented and targeted market that we operate in.
Response from Veterans United
Hi Bryan,
I'm sorry your homebuying experience was filled with so much frustration and uncertainty. I can understand how discouraging it must have been to repeatedly reach out for answers, only to face delays in communication and unexpected concerns so close to closing. You deserved timely responses, clear explanations, and the confidence that your questions were being addressed.
I especially appreciate what you shared about the expectations Veterans have when working with a company dedicated to serving their community. You're right to expect professionalism, accountability, and reliable communication, and I'm sorry your experience left you questioning those commitments. I know that reaching the closing table doesn't erase the stress and frustration you experienced along the way.
I'd appreciate the opportunity to learn more about what happened, particularly regarding the trust requirements and last-minute closing concerns. If you're open to discussing this further, please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Jake is the man. Took the time and explain things to me.
Veterans United took great care of me when another lender was confused about VA loans.
Ken was communicative, timely, helpful, and friendly throughout the process. I was very pleased to have him as my loan officer.
Veterans United commercials honestly do not do it justice. It's is everything they say and more. I couldn't be any happier with Veterans United and the staff working on the loan. Thank you all from the bottom of my heart.
My team from Veterans United was absolutely amazing. They are quick to respond, helpful, encouraging, and most of all… very good at their jobs. We went from not quite qualifying to closing in under two months and it wouldn’t have happened without the professionalism and dedication of the loan and credit team at Veterans United. If you’re on the fence, don’t hesitate to give them a call!
We are repeat customers and have built a wonderful working relationship with Veterans United. We’ve had the pleasure of working with Steve 3 times. He and his team are such a pleasure to work alongside. Communicative. Helpful. Clear. Friendly. Competent. Mindful. SEAMLESS!!!
⭐️⭐️⭐️⭐️⭐️
Kenney was great. Very present. Great communication. Answered any questions in depth. Highly recommend kenney and his team. My experience was wonderful.
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The team was always there for me. They help me get all my utilities set up in a totally different way from where i had been.
During PCS and ETSing, Veterans United showed incredible care and support for me every time. I was blown away by how quick and easy they were able to work with and made the entire process smooth. I loved all of the resources they provided and every staff member was awesome to work with. This was an amazing milestone in my life with transitioning out of the Army, and I feel very blessed and thankful to have had the Veterans United Team supporting me.
Things went well, excellent communications with all the staff. Patients is key to get to the goal.
We closed on our home in Eufaula on time and with nothing out of pocket. We actually walked away with money back. There were bumps along the way, including a rate lock that wasn't placed when it should have been, but Veterans United owned the mistake and made it right with a lender credit that protected our rate. Lora Grenier was outstanding in the final week, working with the closer so every credit landed exactly where we asked. Mike Smith stayed with us through the tough conversations. My advice to fellow veterans: get every commitment in writing and stay engaged. This team will follow through when you do.
Veterans United provides a fantastic platform, but it’s professionals like Randy Groner who turn it into a world-class experience. Thank you for an incredible home-buying journey. I will continue to seek Randy's guidance for future needs.
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Made it easy to upload documents. Communication was amazing
Everything in this process was seamless and the members of the Veterans United team are top notch.
Excellent service. Everyone went out of there way to answer questions!!
Jared and his team made our home loan/buying process absolutely seamless from day one through close. I cannot sing their praises enough. I would give more than 10 stars if I could!
As a proud military veteran, I cannot express enough gratitude to Veterans United team for their unwavering support they provided in helping my family secure a VA home loan. Their exceptional service has completely transformed our lives, and we are forever grateful for their dedication and expertise.From the moment we contacted Veterans United, we were treated with the utmost respect and understanding of our unique situation as veterans. Their team of professionals took the time to listen to our needs and concerns, walking us through every step of the process with patience and clarity.One of the standout qualities of Veterans United is their knowledge of the VA loan program. They have a deep understanding of the intricate details and requirements, making us feel confident that we were in good hands throughout the entire journey. They effortlessly navigated the paperwork, ensuring a smooth and timely approval process, which took a significant burden off our shoulders.Moreover, their customer service is second to none. Communication was prompt, consistent, and reassuring. Whether it was via phone, email, or in-person meetings, we felt well-supported and cared for, knowing that our questions would be answered promptly.Veterans United's dedication to ensuring that veterans and their families receive the best possible service is truly commendable. They went above and beyond to find us the most favorable interest rates and loan terms, tailoring the options to suit our financial needs. Thanks to their efforts, we now have a beautiful home to call our own, and we can confidently say that our future is looking brighter than ever.The impact of Veterans United's support extends far beyond just helping us secure a home loan; they have shown us that there are companies out there who genuinely care about veterans and their families. Their commitment to the well-being and success of those who have served our country is something that will stay with us for a lifetime.We wholeheartedly recommend Veterans United to any fellow veterans seeking assistance with a VA home loan. Their professionalism, expertise, and heartfelt dedication to supporting veterans make them an outstanding choice. Thank you, Veterans United, for making our dreams come true and being there for us every step of the way!
Matt was amazing from the get go. He made my experience as quick, easy and seamless as possible and I am grateful for all his support and he was very quick with everything which made the process easier. Everyone involved in the process was appreciate and said my loan officer (Matt) was great!
Gus and the team worked really hard for us. I really appreciate the extra effort on my case
This is my second time using VU for the home buying process. The whole team made the process seamless and easy
