Everyone i spoke to and worked with at Veterans United were professional and super helpful! I asked them to explain everything to me like i was a 5 year old, due to the fact this was my first home buying experience. And they did just that answering questions and explaining everything. Thank you Veterans United, Brittany, and the rest of the team. You turned a google search into a forever home!
The process of buying a house through Veterans United was seamless and they picked up the slack when my builder purposefully dropped the ball.
This is a wonderful program it helps move the process along and makes it an enjoyable process.
Brenda was also great. I go to the library to get online and I needed to fax documents instead of downloading them to your site. It required more work for Brenda and Rich. I was concerned something would become a problem but they both made sure this went smoothly. They were both great. My wife and I now have a BEAUTIFUL retirement home, thanks to Rich and Brenda. Thank you both...
This is my second time working with this company. They are always great and helpful. Would recommend them to any veteran looking to buy a home.
Ryan and his team were excellent throughout the loan process. They are a GREAT TEAM!
Very helpful and understanding staff. They are really here to help veterans.
Excellent home buying experience through the beginning to the end of the purchase. The team worked well and I could not be happier with my decision to go with Veterans United.
I want to personally thank Dustin Johnson for everything he did during my home buying process. Rotation was quick to respond to any questions I had. He was patient while walking me through every step of the process to ensure I not only understood what needed to be done, but also explained the importance and reasoning behind every step. If it wasn’t for Dustin, I would have been completely lost during my home buying process. Dustin was able to take so much weight and stress off of my shoulders. If it wasn’t for him working tirelessly, my family and I wouldn’t have been able to have a home to move into after starting the process and closing on a home 3 weeks later.
We are very grateful to have had the opportunity to work with such a amazing team of individuals. Will def be recommending to my veteran buddies
I will be back again.
To Philip, Jared and Vickie, and anyone else within the Veterans United footprint that supported this journey for me, I am so grateful. My son and I will have a "getaway" that is not too far away where he can swim and enjoy Lake Erie, and others can enjoy the space too. God bless you all! And fortunately or unfortunately, hahaa, this will not be the last time I am your customer!
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Everyone was very helpful and handled the transaction very professionally, would highly recommend Veterans United to other buyers.
Caitlin, Max, and their whole team made my whole experience a joy! They all went above and beyond to make sure I understood everything as a first-time buyer. I would recommend that every Veteran in the market for a new home use Veterans United!
Only Issue I had was throughout the entire process I was told my Earnest Money was to show the seller I was serious, and I would get it back at closing.
Everything with Veterans United went as smooth and painless as possible. They were the ship guiding us across choppy waters, and we landed safely in the house we wanted. Their customer portal is also user friendly and easy to navigate. Overall, I'm happy with every step of their process.
The home buying process at Veterans United is very impressive and a powerful service to our veteran community. Highly recommended!
This was my second time using Veterans United, and overall, I had mixed feelings about the experience. While my loan officer was very communicative and informative throughout much of the process, there were a few important areas that left me frustrated.Unlike my first time with Veterans United, I was not involved in the process of locking in my interest rate. I was blindsided when I was simply told that a rate had already been locked without any discussion or input from me. When I asked questions about it, I felt like a burden rather than a valued client. It left me feeling uneasy and a bit mistrustful of the process.Additionally, there was confusion regarding my military service verification. Despite having all necessary documentation the first time I worked with Veterans United, this time I was suddenly asked for additional documents without a clear explanation — I was simply told "things change." This caused unnecessary stress that I feel could have been avoided with better communication.I appreciate my loan officers responsiveness and helpfulness overall, but I wish the experience had been more transparent and consistent, especially given my past positive experience with the company. I most likely will be using a different loan company next time.
Response from Veterans United
Hi Brianna,
Thanks so much for coming back to work with Veterans United a second time, and for sharing such detailed feedback. I’m really sorry to hear this experience didn’t live up to the one you had the first time around. That’s not the feeling we ever want our returning clients — or any of our Veterans — to walk away with.
I completely understand how unsettling it must have been to have your rate locked without your input and to feel out of the loop on something so important. On top of that, having unexpected documentation requests pop up without clear explanations just adds more stress to an already emotional process, and I'm truly sorry for the confusion and frustration it caused.
I'm glad to hear your loan officer was responsive and helpful overall, but sounds like we missed the mark in a few critical areas that mattered to you. If you’d be willing, I’d love for our Client Advocate team to connect with you to hear a little more and to make sure your concerns are shared with our leadership team. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out anytime and we’ll get back to you as soon as we can.
