We are self employed, have rental properties, and a trust. Needless to say, it was a little more challenging than most mortgage loans. From start to finish, they made everything flow very smooth. We couldn't be happier with our experience. We highly recommend Kyle Upshaw (Savannah, GA branch), Suzann, and Veterans United!
Thank you everyone who had their hand in helping us purchase our third home through the VA. You guys are rockstars!
Veteran United is the real deal and I feel blessed I made the rite decision
I would recommend using Veterans United Home Loans for any Veteran or civilian. The loan was fast, and our credit was accepted fast, and the staff is great! They have a whole list of things that they literally walk you right through the process step by step, and they have videos like classrooms where you can watch and learn over and over until you understand what your doing. Even then, you can call, text, or email and ask your concierge for anything any questions you have and they actually Answer your questions!! Veterans United Home Loans is a wonderful group because they know what services to provide and that actually PROVIDE THOSE SERVICES WITH GREAT SERVICE!
The entire process was very quick and painless. Everyone at veterans United is very focused on the customer and that means a lot to me
My experience with Veterans United was life changing. The process was smooth. The process of uploading documents exceeded my expectations. I will recommend and use them again in the future.
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Excellent, tells it like it is. A pleasure to work with Veterans United Home Loans .
I have an initial home loan and 2 refinances now with VA United. Everyone involved in these processes have been extremely pleasant to deal with, and make the process simple and easy. Thanks for everything so far and look forward to a continued partnership.
Even though I had bought property before, the VA loan process as well changes in standard loan documents made this more like a totally new experience. My team at VU did everything they could to ease my mind and work me through the process without making me feel overwhelmed. The service I received was second to none. I highly recommend them to anyone looking at buying a home.
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I almost entered into the conversation skeptically. but as I spoke with Shawn, my skepticism waned and I grew more comfortable and more enthusiastic for working with Veterans United. As we moved ahead, Cara was also instrumental in keeping the focus and putting together all the pieces of the puzzle. She is patient and tenacious. And I know because I tried her patience once or twice. She responded professionally and kept me updated and on track. Between Shawn and Cara, I could not think of a better team. Each have and fill their roles and between them no detail is missed.Thank you Shawn. Thank you Cara. And that you Veterans United. Great job!
The overall process was seamless. The loan checklist was very helpful, it helped me stay on track to get documents turned in on time. Thank you Veterans United!!
Easy
Clint has helped with my financing 3 times now, and I could not recommend anyone more hightly
I am very disappointed at the end of this process. Unhappy on how Veterans United representatives acted when trying to close on my house. VU and the builder keep blaming one another on a document VU said can't sign which delayed my closing 3 weeks. Now a month later I am dealing with an issue that should have been fixed that was caused by VU and my realtor Delanie is the one who spotted the issue. I will never recommend this company to any fellow Veterans of mine. To have the word veteran in your company name and not do everything in your power to help the veteran is ridiculous.
Response from Veterans United
Thank you for taking time to communicate your feedback, Marko. A member of our Client Advocate team will be researching this further to determine what our team may do in the future to maintain excellent service. While we cannot make up for the fact that expectations were not exceeded, it is important that we always look for ways to improve for future customers. While Veterans United does not have direct control over the actions of third party providers, it is important that we work together to promote resolution for you. Your comments have helped us consider ways to influence third parties and help improve communication with one another. If you wish to share more information, then please feel encouraged to contact us for further support.
