If you are considering a home purchase, you absolutely must use Veteran's United. Their team is unparalleled. Every single person we interacted with was knowledgeable, enthusiastic, helpful and kind. Working with Veteran's United is the single best decision we have ever made related to a home purchase.
Brandon was great. When it came to closing though names were not correct on paperwork so we had to sit around the title company waiting for new paperwork. Then, our loan is sold within days to another company. If I wanted a loan through another company I would have went through them.
Response from Veterans United
Hi Andy, thank you for sharing your feedback and letting us know about your experience. While we cannot make up for the experience you had, it is important that delivering excellent communication remains a top priority for our team.
We do state the servicing of this loan is to be transferred on your initial LE (on page 3 of your LE) and that document is generally received at the very beginning of your loan process. Then it is stated on your Deed of Trust that was signed at closing and notified 15 days prior to the transfer via the Servicing Transfer Statement which is mailed out.
We aren't yet set up to keep all loans for the long term, though we are working towards that goal, and in the meantime, we only work with servicers that we have a good working relationship with, which allows us to work together in case of any concerns regarding your loan. A loan servicing transfer in no way is a reflection on your loan or how much we value you as a customer of Veterans United Home Loans.
We understand there can be questions surrounding a loan transfer to a new company, and we want to emphasize that Veterans United staff are still here to support you with assistance if needed. If you have any concerns, please let us know! Our customer service supervisors can answer questions and concerns regarding a loan servicing transfer at 1-800-212-5200 or ClientAdvocate@veteransunited.com.
We couldn't have asked for a better home mortgage experience. Veterans united was competitive with the builder incentives, and offered an excellent rate. We will use them again if we have additional home mortgage needs, and highly recommend them to anyone in the market to buy a home.
Veterans United is a world class organization. They are very professional, organized, and efficient. They make things easy and worry free.
Super service. Superior knowledge. Highly recommend! A++++++++
Great team of professionals
They made process very easy . They walk you through the whole process
I would recommend Veteran's United and their skilled staff to anyone looking to buy a home. This was my first time buying a home on my own. Their dedication and hard work helped me to get through this stressful process without the added headaches and disappointments that are usually associated with home buying. I recommend Veteran's United and Especially Jim High and his team thank you again Jim, Bailey , and Travis you guys were amazing.
We highly recommend Veterans United in purchasing your home loan. Not only they are very competitive and help you to get the lowest interest rate, they are very responsive, help and walk you through the process. Being stationed overseas, we don’t have much resources to work with but with them, they did their best to close on our home. We definitely recommend Mr. Danny Davis because he went above and beyond. He is impeccable and very professional. You will not regret doing business with them. Very satisfied client :)
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Keep up the great work helping vets
The assistant that I worked with, Linda, was also incredibly kind and helpful. She was always very quick to respond and was an integral part of the team and the process!
Lindsey needs a raise. She’s amazing. Best home buying experience I’ve had.
Maureen and Gabe are awesome and eager to help with anything you could possibly need . We highly recommend them.
