What I did not like about this process was the impersonal nature of it. I was asked to sign paperwork digitally, not knowing what it meant or what I was signing. Having to talk with someone about the process that actually has experience in these documents would’ve been much more helpful. I also didn’t like that the closing was pushed back two different times due to non-completion on their part. But again communication would’ve been so much more helpful and actually being able to pick up the phone and talk to a closing agent versus everything through text emails. I am not a loan officer, nor a closing agent. I do not have the knowledge of these documents. It would’ve been nice if they could actually explain things and talk to you. So no, I would not use this again, nor would I recommend it.
Response from Veterans United
Paula, thank you for sharing your feedback and for letting us know about your experience. One of our Client Advocate team members has begun to research your comments, and will be reviewing your encounter with Title365 and your signing experience. While we cannot change how your loan assumption process went, we are committed to accountability, exploring ways to improve, and seeking opportunities to continue serving you. Should you wish to share more information regarding this or any other matter, then please do not hesitate to connect with us.
Travis Ward and his team: Andrew, Anthony, and Dawn, were very professional and helped me in every step of the process. They were very communicative and always were there to answer my questions. Overall, it was a painless process for us because they knew what they were doing. I highly recommend Veterans United and Travis Ward's team!
Great experience overall.
Both teams worked really well getting our home together for us there was some mis communication but it did work out over all
I worked with Veterans United buying our first home and when it came time to move and buy another, there was no hesitation who I was going to partner with! Veterans United is above par in every way.
Thank you all for your hard work!
I have used Veterans United multiple times buying houses. They have always had me and my best interest in mind.
We are so happy to have had the great experience with the va home loans they were right there to answer any questions that we had they made us buying our first home so easy and we were very comfortable with the team we had . We truly are thankful for all the hard work they did we highly appreciate them and highly recommend them thank you Richard & rebecca
We will definitely use Veterans United again for any home loans. Easy to work with the team. Very responsive and helpful. We had no issues and closed quickly. Thank you for your hard work!
Outstanding service all in one place! Easy to use app/ website and amazing staff to ease the stressors of first time home buying!
I was introduced to Veterans United through a mail-out brochure. I had not heard of them before but decided to give them a call. Right away, I was impressed with their exceptional customer service. My calls were returned in a timely manner, and my questions were answered with courtesy and respect. My loan team consisted of Katie and Brie and various behind-the-scenes associates. They all worked very hard to ensure that my loan closed on time. They were nothing less than outstanding.Overall, I was VERY impressed with Veterans United and would highly recommend them!
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The whole team did an awesome job!
I loved the online signatures. The title company was impressed with how much of the paperwork was done online with Veterans United. The title company said it cut down on how long it took for final signatures as most of mine were already done.
I was skeptical when I first reached out to VU, but all that was put at easy with the first phone call from the home loan team. They are great to work and has made the process incredibly easy!!! They are and will be my first choice in all future endeavors!! Cheers!
