Veterans United is a great company to work with. I’ve only had very positive experiences with them.
Best experience ever and honest
I will definitely recommend VU to all my veteran friends and family.
Thank you
Use USAA
Response from Veterans United
Hi Michael, thank you for sharing this feedback with our Client Advocate team. Our commitment to providing excellent service means that your feedback is valuable to us! We encourage people to shop around with several lenders to find the best deal for them and certainly apologize for any time that you felt we could have done better. Our Client Advocate team will use your comments to ensure we are considering ways to improve, and we hope your new home serves you well in the future. If there were any aspects that you felt we could have handled better, then contact our Client Advocate team to discuss.
She kept us updated & worked with us & answering a million questions we had for her. She’s amazing and we will definitely recommend her to everyone!!
Horrible communication, waited til the day before to schedule closing, never talked with me about over price until the day before closing. Had no knowledge of any local benefits. When we did speak he was honest, but overall would not use again. The only reason I stayed with them is because my 4 year old daughter and I were homeless and sleeping on my brothers couch.
Response from Veterans United
Hi Christopher, thank you for your open and honest feedback. Providing clear and effective communication is a top priority throughout the entire home buying journey. A member of our Client Advocate team is available to discuss your experience in greater detail. Our hope is that your home serves you and your daughter well and that our commitment to providing outstanding service will have a positive impact in the future.
Will definitely use again Veterans United for my next home.
Audrey and Cameron were both very professional and good in handling the issues with documents and getting stuff on time.
Josh and his team (Taylor, Brad, Haley, Raeni, and Natalie) were extremely helpful throughout this entire process and took great care of my family. Not only did they offer great advice, but they also provided strong recommendations and protected my best interests. I cannot thank them enough for the help that they provided me!
