I’m a return customer. The reason I came back because of the great customer service and communication. Unfortunately, the communication was lacking this time around. I always had to ask for an update this time. Unlike the previous time I constantly received an update. Anyway, it still worked out and as always Will was great. I get it maybe you guys are just a lot more busier these days.
Thank you all for your help with my first home purchase. You guys are appreciated. :)
There is no way anyone else could have been any nicer. They were nice, helpful and knowledgeable. They made things so much easier for me to get a loan to buy my home. I will be forever grateful. Thank you all so much.
I filled out a questionaire on line asking for a loan to purchase a home, and within 15 minutes a very nice man called me. It was 5 am in the morning. That started the loan process, all on line. I would get calls every once in a while to see if I was ok with the ongoing process. They even sent me a cup of coffee(coupon) to ease my nerves. The whole process took 18 days from start to finish. Awesome experience!!!
My mother passed 4-22-24, I tried getting loan to repay her reverse mortgage. Everything was Latin to me, from going through probate, not getting house in my name, to getting served (foreclosure) paperwork. The probate process alone is something I wish on no one. Credit score wasn’t good enough, so I couldn’t get a loan and since house wasn’t in my name I couldn’t get a refinance. Purchased a few “tradelines” and reached out to 3 lenders. 2 of your competitors said they couldn’t help me, so my last resort was sending Ryan Sherman a Google search kind of explaining my situation. He immediately responded with a positive response. I still didn’t believe but I found myself going to the library, doing everything he said and with every document back and forth, I began to hope. I have a 15 year old daughter and my mother didn’t want us to lose her house. I feel she probably felt me being an only child, it wouldn’t be a problem. With Ryan Sherman’s steadfast help, I feel it was all miraculous to finally close with a Va loan. To look in my child’s eyes and tell her we have the house is something you can’t put a price tag on. It took probate, two separate attorneys and Ryan and his team. I’ve never prayed so hard. Thank you Veterans United. I’m proud to have served in The Marines, and Navy and I hope you continue to help veterans around the world secure they’re dream home.
I want to thank Shane, Jordan, and the entire team at Veterans United. Regardless of the hour or obstacle, they managed to navigate us through a very stressful time and did so with an amazing attitude.
Veterans United has made an experience that I thought would be heinous for me into a beautiful buying experience. I appreciate Ta’Tianna and Amanda for their patience and support during this milestone purchase!!!
no more to say. Great Experience!
Great experience. Made buying our first home as simple as can be with all the help needed.
This was by far the easiest home buying experience. The team took amazing care of us. It feels wonderful to have such peace of mind after such a monumental purchase- Attention to detail and genuine customer-based service was at the forefront of everything that Veteran's United did. This is our second home-buying experience with VU. If we ever need to buy in the future, we know just where to turn. Thank you!
We had a lot to do and did it like a team. Thanks again for all your help Ryan, I could not have done this without your expertise.
My wife, and I feel extremely blessed for this team, as they were all amazing. All information was relayed and every question was answered in great detail… We were never left in the dark. If I could do this process all over again I would not change a thing. Thank you.
Veterans United made this entire process beyond easy. Buying a new house with your cellphone seems like something of the future, but your assigned team of experts make the process so simple and straightforward. My agent Tina was very competent regarding her craft, and truly fought for me to get the best deal possible. Our conversations were always enjoyable, understandable, and informative. My loan officer Madison was beyond impressive as she worked through the numbers and fine print, making closing on this home easy as can be. And Deloris helped me consider everything post closing that has truly set myself and my house up for success in the future. By using Veterans United, I ensure that your home buying process will be easy going regarding paperwork on their end, and that you can purchase a home solely using your cell phone. To all my Veterans and LEOs of the world, do yourself a favor and use Veterans United. You’ve earned this privilege, so use them when it comes to living your new American Dream.
Fantastic group of people!! Made the home buying process easy and less stressful
I am so impressed and grateful with the team. Great communication throughout the process and they worked hard to ensure I was able to buy a home within my budget. I cannot say enough good things about my experience.
Very frustrating. My wife went through 2 reams of paper
Response from Veterans United
Hi Joseph,
I hear you—no one wants to feel buried in paperwork, and I’m sorry this process was so frustrating for you and your wife. We know homebuying comes with a lot of documents, but it shouldn’t feel overwhelming. I’d love for my client advocate team to hear more about what happened so we can look into it. If you’re open to chatting, you can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
Amazing people to work with. Went above and beyond for me in every aspect and I couldn’t appreciate it more.
Veterans United did have the best Refinance Interest rates and excellent customer service from my loan team.
I was shopping for the best rate and other lenders did encourage me to stay with the refinance packet/interest that Veterans United put together for my financial needs.Job Well Done!
Since yall didn't ask about the other member of the team, I'll add him here. Drew was an absolute asset. He worked with my realtor and my job to get things handled like a boss. He was able to answer any question I threw his way and he made the whole process so much easier. The whole team was fantastic. They all worked together like a well oiled machine. On top of everything, they sent us a really nice home warming gift set that we loved, I, for one, especially appreciated the caramel popcorn, which I have already looked up and will definitely order more of. Seriously, thank you all for everything you've done, we truelly appreciate it.Scott and Ashley
Chris and Ben were very professional and obliging in there help for this loan and our entry into home ownership. I could not ask for a more competent team. Thanks for your great attention to details making this a very smooth transition from renting to home ownership.
Ken and Ren
Our loan officer, Michael Schneider was truly amazing! He was extremely responsive, helpful, friendly, and made our first time purchasing a house truly enjoyable! I can’t say enough good things about Michael and his team. I would absolutely recommend working with Veterans United.
