Loved my team!
This is the second time I have used veterans united and hands down I would use James again, he is very knowledgeable, helpful and if he doesn’t know he will admit it and find someone who does.
Everyone on Tim’s team go above and beyond. Literally couldn’t have asked for a better team to assist me in this process. 100% recommended any veteran to reach out to Tim.
This team of good personal was awesome.
This is the third house I’ve bought with Veterans United. They make it easy let me know they’ve got my back. Easy to talk to and calm me when glitches show up.
Thank you for making sure the purchasing my home was a low stress experience!
We would not use anyone other than the VU team for home purchases - thank you for what you do!
The best experience ever
Our Loan Coordinator was the worse part of rue whole process, could never give me a straight answer and was constantly putting out wrong numbers and prolonging the process costing us to close later than expected. The rest of our loan team was awesome and very punctual in answering our questions and making sure we knew what was going on.
Response from Veterans United
Hi Michael,
I'm really sorry to hear about the frustration you experienced with your Loan Coordinator. Clear communication and accurate information are key, and it sounds like we dropped the ball there. I know how stressful delays can be, especially when they impact your closing timeline, and I’m sorry that this made things more difficult for you.
On the flip side, it’s great to hear that the rest of your loan team provided the support and punctuality you deserved. We’ll definitely share your kind words with them. My team would love to dig into what happened with the coordination issues and see how we can learn from this. Please don’t hesitate to reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com so we can chat.
Extremely thankful for the whole team! Thank you! 10+ rating all around!
Lindsey James was truly exceptional as my loan officer, and I couldn’t have asked for a better experience. From the very beginning, she was incredibly attentive, providing clear guidance and reassurance every step of the way. As a first-time homebuyer, I had a lot of questions, and Lindsey made sure to answer each one thoroughly, often going above and beyond to ensure I felt confident and informed. Her prompt communication, whether through calls, texts, or emails, made the entire process feel smooth and stress-free.What really stood out to me was her dedication. Even when challenges arose, Lindsey handled them with professionalism and efficiency, keeping me updated in real time and offering solutions before I even realized there was a potential issue. It was clear that she genuinely cared about making sure everything went as smoothly as possible, which gave me tremendous peace of mind.If you’re looking for a loan officer who is not only knowledgeable and efficient but also kind and patient, I highly recommend requesting Lindsey. I can’t imagine how much more difficult and stressful the process would have been if I hadn’t followed my realtor’s advice to switch to her. I’m beyond happy with my decision, and I truly can’t thank or recommend Lindsey enough for her outstanding service and dedication. She made a potentially daunting process feel manageable and even enjoyable, and for that, I’m incredibly grateful.
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I couldn’t have imagined a better team to have worked with me for my first time buying a house.The team at Veterans United treated me like family and they turned a normally stressful time into such a comfortable experience.
Working with Veterans United was a fantastic experience from start to finish. The entire team was incredibly efficient, making the home-buying process smooth and straightforward. Their knowledge and dedication were evident every step of the way, and they were always available to answer my questions and provide guidance. I felt supported throughout the entire journey, which made a potentially stressful experience much easier to navigate. I highly recommend Veterans United to anyone looking to purchase a home!
Thanks to Kody, Katie and the entire VU team for working so hard and so fast to help me and my family to buy the dream home we have always wanted. They were so helpful and courteous and friendly during the entire process. I have never experienced a smoother home buying process as this one was. We highly recommend this team and VU for your next home purchase!
Thanks VU!
As first time home buyers we had no idea where to start. The wonderful people at Veterans United walked us through the whole process, and explained every step in detailed but in an easy to understand manner. And now that it came down to refinancing, Veterans United walked us through it, and what I thought was a scary process went down smoothly. I’m so appreciative to our VU team Bill and Derick. I Highly recommend Veterans United!
